Samantha Kelly

Clinical Case Manager at NFI North
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Contact Information
us****@****om
(386) 825-5501
Location
Manchester, New Hampshire, United States, US

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Bio

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Credentials

  • Getting Started in User Experience
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • UX Design: 1 Overview
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • UX Design: 2 Analyzing User Data
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • UX Design: 3 Creating Personas
    LinkedIn
    Nov, 2021
    - Nov, 2024

Experience

  • NFI North
    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Clinical Case Manager
      • Feb 2023 - Present

    • Direct Care Counselor
      • Dec 2020 - Present

      Provide support, care, and supervision to adults with severe mental health challenges as they learn and develop life skills in a residential facility.

  • Hyatt Regency
    • United States
    • Hospitality
    • 700 & Above Employee
    • Regency Club Host
      • Dec 2019 - Sep 2020

      Catered to the hotel’s VIP guests in a private lounge providing complimentary food and services Created a welcoming, personalized, and enjoyable experience for regulars and newcomers alike Catered to the hotel’s VIP guests in a private lounge providing complimentary food and services Created a welcoming, personalized, and enjoyable experience for regulars and newcomers alike

  • Fora Health Treatment & Recovery
    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Residential Counselor
      • Jul 2018 - Sep 2020

      Managed and supervised drug-addicted, youth clients in a residential rehabilitation facility. Provided emotional support, guidance, and empowerment to clients through mentorship and positive encouragement of coping skills and healthy communication Ensured team cohesion with regular communication and group decisions on larger issues Managed and supervised drug-addicted, youth clients in a residential rehabilitation facility. Provided emotional support, guidance, and empowerment to clients through mentorship and positive encouragement of coping skills and healthy communication Ensured team cohesion with regular communication and group decisions on larger issues

  • Hamilton Relay
    • Pittsfield, Massachusetts
    • Captioning Assistant
      • Apr 2018 - Jun 2018

      Provide live, accurate telephone captioning to hard of hearing clients through specialized telephones using voice recognition software. Provide live, accurate telephone captioning to hard of hearing clients through specialized telephones using voice recognition software.

  • Starbucks
    • United States
    • Retail
    • 700 & Above Employee
    • Barista
      • May 2015 - Dec 2017

      Provide excellent customer service by ensuring timely and accurate orders are served in a friendly and clean environment. Provide excellent customer service by ensuring timely and accurate orders are served in a friendly and clean environment.

  • Campus Society
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Intern
      • Jun 2017 - Jul 2017

      · Engage with and welcome users across the platform in a friendly and professional manner · Work hands-on with the marketing and UX team on various content design and creation projects · Engage with and welcome users across the platform in a friendly and professional manner · Work hands-on with the marketing and UX team on various content design and creation projects

  • Bridgewater State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Operator at BSU Transit
      • Jan 2016 - May 2017

      · Provide safe and timely transport of passengers across campus · Trained new bus drivers during Summer and Winter breaks · Provide safe and timely transport of passengers across campus · Trained new bus drivers during Summer and Winter breaks

Education

  • University of New Hampshire
    Certification Course, UX/UI Design
    2020 - 2022
  • Bridgewater State University
    Bachelor's degree, Psychology
    2016 - 2017
  • Massachusetts College of Liberal Arts
    Psychology
    2013 - 2015
  • South High Community School
    High School Diploma
    2009 - 2013

Community

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