Experience

RE/MAX Twin City Realty Inc., Brokerage

• Real Estate
• 1 - 100 Employee

• Sales Representative

  • Oct 2016 - Present



CENTURY 21®

• United States
• Real Estate
• 700 & Above Employee

• Sales Representative

  • Mar 2005 - Mar 2016



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Manager

  • May 2008 - May 2015

  Expertly Improve Customer Service to Positively Impact Profitability, Likelihood to Recommend, and Reduce Churn within a unionized environment. Possessing expert knowledge of customer experience environments, processes and disciplines. Proven track record with creating a high performing, engaged team with a laser focus on customer experience. Managed the daily operations of a unionized front line Consumer, Small Business, and Loyalty Mobility Care Team of 20 - 25 agents reporting to the Director. Responsible for continuous coaching, performance management and service levels in order to efficiently answer customer inquiries while delivering a superior client experience. Show less



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • May 2007 - May 2008



Almost New for Children Inc.

• Cambridge, Ontario

• Business Owner

  • 1997 - 2005

  Co-Founder and Co-Operator of a second hand children’s store. Daily activities included; customer service, training and managing a staff of 10 employees, marketing, accounting and budgeting. Business was sold in 2005. Co-Founder and Co-Operator of a second hand children’s store. Daily activities included; customer service, training and managing a staff of 10 employees, marketing, accounting and budgeting. Business was sold in 2005.



Goalies Unlimited

• Toronto, GTA

• Business Owner

  • 1995 - 2003

  Co-Founder and Co-Operator of this goaltender rental service for adult hockey, which serviced the GTA and had a roster of approximately 80-100 goalies. Developed and implemented operational procedures and marketing strategies which captured 40% of the market share of business. Responsible for all day-to-day operations of dispatch, public and goalie relations, marketing and accounting. Goalies Unlimited was sold in 2003 and continues to thrive as a small business; http://www.goaliesunlimited.net/ Show less