Mladen Zivanovic

Head of Distribution Channels and Project Management at ProCredit Bank a.d Belgrade
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Contact Information
us****@****om
(386) 825-5501
Location
Serbia, RS
Languages
  • Serbian Native or bilingual proficiency
  • English Full professional proficiency

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Credentials

  • ITIL v3 Foundation
    AXELOS Global Best Practice
    Nov, 2016
    - Nov, 2024
  • Certified Information Systems Auditor (CISA)
    ISACA
    Nov, 2015
    - Nov, 2024

Experience

    • Serbia
    • Banking
    • 100 - 200 Employee
    • Head of Distribution Channels and Project Management
      • Oct 2018 - Present

    • Group IT Auditor
      • Jan 2017 - Oct 2018

    • Serbia
    • Banking
    • 700 & Above Employee
    • Senior IT Auditor
      • Sep 2013 - Jan 2017

      Key responsibilities:• Planning, executing and managing IT audits, risk assessments and gap analysis to identify vulnerability and compliance issues;• Managing audit team, daily activities and project progress to meet all milestones;• Assessing IT processes design and testing its operational effectiveness and efficiency utilizing COBIT, ITIL, ISO 20000 and ISO 27001;• Developing IT audit programs based on risk assessment, compliance requirements and industry best practice;• Assessing business and IT processes supporting digital banking channels (online banking) and payment cards;• Checking compliance with external & internal requirements for IT (European and local regulators requirements);• Performing walkthroughs of operations and related systems to understand the business segment identifying all relevant risk points;• Supporting financial auditors for testing application controls and ensuring that financial information is correctly stored and processed in Information Systems ensuring confidentiality, integrity and availability;• Preparing reports clearly summarizing findings, risks, recommendations and significance;• Communicating reports to senior managers and monitor corrective activities implementation. Show less

    • Internal Auditor
      • Jul 2012 - Sep 2013

      Key responsibilities:• Performing IT audits and support functions audits as a team member;• Creating test plans, testing and reporting;• Assessing IT processes design and testing its operational effectiveness and efficiency utilizing COBIT, ITIL, ISO 20000 and ISO 27001;• Assessing banking support functions processes (risk management, procurement, back office, logistics, organization, project management, marketing, compliance);• Preparing reports clearly summarizing findings, risks, recommendations and significance;• Monitoring implementation of corrective activities. Show less

Education

  • COTRUGLI Business School
    Executive MBA, Business Administration and Management, General
    2019 - 2021
  • University of Belgrade
    Master of Science (MSc), Electrical engineering and computer science
    2011 - 2013
  • University of Belgrade
    Graduate Electrical Engineer, Telecommunications and Information Technology
    2005 - 2011

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