Experience

ReachTV

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Manager, Network Operations, Procurement, and Logistics

  • Jun 2021 - Present

  Management of field operations for ReachTV and responsible for the service and maintenance of the ReachTV systems, that includes managing field technicians who monitor the equipment and systems installed in Airports. Responsibilities also include monitoring and maintaining Local Content Insertion servers installed within the ReachTV Airport locations. Also responsible for all purchasing, logistical, and system processing needs while managing all vendor and supplier relationships. Also manages system upgrades and ISP circuits for ReachTV.



WarnerMedia

• United States
• Entertainment Providers
• 700 & Above Employee

• Project Administrator - CNN Airport Network

  • Aug 2015 - Jun 2021



Technical Innovation, A Diversified. Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• TI VMRplus Subject Matter Expert/Product Specialist

  • Mar 2014 - Aug 2015

  Industry Certifications include: -Cisco Sales Expert 646-206 -Cisco Advanced Collaboration Architecture Sales Specialist 700-037 -Cisco Telepresence Video Sales Specialist for Masters Exam 650-299 -Polycom Video Endpoints Technical Track RPEOT200 -Polycom RealPresence Platform Technical Track RPPOT200 -Polycom/Microsoft Integration Advanced Sales Training PLCMAS301 -Polycom Microsoft Optimized Solution Technical Track MDOT200 -Polycom Voice Endpoints Technical Track VSOT200 -Polycom Installed Voice Technical Track IVOT200 -Polycom RealPresence Immersive Technical Track ITPOT200 -Polycom Microsoft Video Endpoints Technical Track MVEOT200 Customer testimonials include: "Sean is calm, patient, unflappable, and takes control when a situation requires it (like this morning when he was to supervise me making a connection and I got stuck in traffic, and could not physically be at the office). I know “stuff happens”, but he remotely lead the effort to secure a VMR connection while I was stranded. I don’t use the word “exceptional” often, but Sean is just that. While the process of adapting to new technology may be intimidating, he has definitely made the process anxiety-free, and has delivered service beyond expectation. Good, committed employees are a rare find, and their supervisory team may never know the level of quality they deliver unless the recipients communicate it. Sean is remarkable, and I wanted to make sure you knew." "Just wanted to send you a note to thank you for saving my life yesterday – I really, really appreciate you being so readily available and helping me test everything so quickly. The meeting went very smoothly and we got a lot of positive feedback from the meeting. We initially had a bad connection with the guy, but once we reconnected back up for a 2nd attempt, it was crystal clear. Thanks again for all of your help on this project!"



Peerless-AV

• United States
• Audio and Video Equipment Manufacturing
• 100 - 200 Employee

• Customer Care Representative

  • Jul 2012 - Mar 2014

  • Gained extensive knowledge of audio visual mounting solutions, technology products and customer relationship management skills • Assist dealers, customers and Regional Sales Managers in identifying solutions that will best meet their needs for completion of specific jobs • Responsible for assisting with order entry, managing company’s live web chat, handle incoming customer and sales rep calls and answering emails pertaining to product selection and technical assistance • Work with Regional Sales Managers in maintaining current relationships and identifying new business • Provide sales quotes, track shipments, and deliver world class service throughout interactions to ensure customer’s experience is positive as to obtain future business "I wanted to compliment Sean McDonald. I have been dealing with Peerless Industries for some time now and I called yesterday to get some part numbers for your mounting kits. (Wall anchors and screw bolts). I spoke with two people on chat and 1 person on the phone. None of which remotely got me in the right direction for what I needed. I called in one more time before going to the local hardware store ( I really like the mounting hardware that comes with your mounts and prefer to use them), I by the luck of the draw got Sean and he was polite, courteous and found what I wanted and told me where to find it IMMEDIATELY! That was awesome. I appreciate his assistance very much and will forward those I know in this industry to him for excellent customer service.Thank you as I am sure he is a reflection of his management." "Sean has been a real asset since I started working with him. He is very quick on getting back with me. This is a huge help!"