Group Information Technology Support Engineer

• Feb 2022 - Present

Healthcare Study Worker

• Oct 2020 - Aug 2022

• Completing the swab delivery and collection in designated households and to designated participants • Executing collections and deliveries with accurately reported data to support the Swab collection programme • Ensuring timely completion of the Swab daily collections and meet the courier each evening to send the swabs for testing • Maintaining timely and effective internal and external communication at all levels • Demonstrating how to perform a swab test by providing excellent customer service.

Information Technology Technical Support Engineer

• Apr 2021 - Jan 2022

Information Technology Team Lead

• Jun 2018 - May 2020

Information Technology Engineer

• May 2016 - Jun 2018

• PC and server troubleshooting, network support and cable managing• Documentation of any fault with hardware, application or network to client representative• Dealing with IT hardware and peripheral devices • Network patching including patching Cisco IP phones • Knowledge of Active Directory and Citrix • Floor plans reading and assigning a task for each engineer on the job so the job can be done effectively.• Managing and training new engineers on new applications and hardware including setting up trading desks• As a team leader, I constantly need to communicate with the clients to ensure they are satisfied with the service we provide.• Systematic de-commission PCs, Trading Desks, Printers, Dock Stations, WYSE terminals, laptops to the clients specification• Systematic re-commission PCs, Trading Desks, Printers, Dock Stations, WYSE terminals, laptops to the clients specification• Ensuring full power, boot and network connectivity of IT hardware • Occasionally, I get sent to big clients on my own to provide IT connectivity and support.• Dealing with post moves by providing 1st and 2nd line support for users (floor walking) internally with excellent service • Gaining an in-depth understanding of a range of business information systems.• Examples of companies worked for: BBC, Sky, Amazon, Vodafone, Microsoft, NBC Universal

Sales Assistant

• Jan 2015 - Mar 2016

• Achieved high sales percentage with consultative, value-focused customer service approach • Worked as a team member performing cashier duties, product and cleaning. Suggested new display ideas to improve accessibility to merchandise. • Improving customer engagement by delivering exceptional customer service • Dealing with customers by helping them to select the right products and providing services in a positive and well-informed way • Working under strict deadlines and responding to service requests and emergency call-outs