Experience

VALD

• Australia
• Wellness and Fitness Services
• 100 - 200 Employee

• Technical Support Representative

  • Aug 2021 - Present

  https://valdperformance.com/ https://valdperformance.com/



Quanta Dialysis Technologies

• United Kingdom
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Field Services Engineer

  • Jul 2020 - Aug 2021



Vicon

• United Kingdom
• Animation and Post-production
• 100 - 200 Employee

• Senior Customer Support Engineer

  • Mar 2011 - Dec 2019

  Supporting the Life Science and Engineering markets in Europe, the Middle East and Africa. Specialist areas include the installation, commissioning, training and ongoing technical support of motion capture systems (hardware and software), installation, commissioning and integration of third party hardware (force plates; EMG; Video), liaising with Product Management and Development regarding feature and software improvements, liaising with Documentation and Marketing, feature testing new software prior to release, liaising directly with customers on product features and issues. First line Technical Support via telephone, e-mail, desktop sharing. Mentoring newly recruited Support Engineers. Dealing with Customer Complaints. Using CRM software (Salesforce) and Product Development Software (JIRA/Confluence) to monitor customer and software issues. Notable installations and training at specific sites include; Extensive clinical sites within the National Health Service, UK and Ireland Defence and National Rehabilitation Centre, Stanford Hall, UK Headley Court, UK Dyson UK National Indoor Athletics Centre, Cardiff Ajax Football Club, Amsterdam Academic Medical Centre, Amsterdam Aspire Academy, Doha, Qatar Moscow State University, Moscow, Russia Emirates Hospital, The Palm Jumeirah, Dubai Maruti Suzuki, New Delhi, India Childhood Ability Program, Jeddah, Saudi Arabia Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Pre-registered Clinical Scientist

  • Sep 2006 - Mar 2011

  Specialist areas include Biomechanical Evaluation and Function, Assistive Technology and Engineering Design. Duties included the capture, processing, reporting and interpreting of 3D kinematic, kinetic, electromyographic, plantar pressure and video information of patients presenting with pathologies; Service Delivery Improvement, Clinical Audit Risk assessment in line with BS EN ISO 14971. Also involved in providing assistive technology solutions for patients presenting with limited function including PC access and environmental controls. Show less