Experience

MCS Rental Software

• United Kingdom
• Software Development
• 1 - 100 Employee

• Sales Consultant

  • May 2013 - Present



PACE

• London, United Kingdom

• Marketing

  • Nov 2012 - Mar 2013

  The role involves researching and adding to a contact database and working as a team over follow up actions including a broad scope campaign to support the launch of a virtual support service. • Researched available client relationship management systems and produced a market analysis that served to advise the charity management on which database to implement. • Executing market research using internet and phone towards completing a prior agreed target of contacts to be verified and entered into the CRM database. • More recently asked to help raise the charities media profile using Twitter through Hootsuite. Show less



A4e

• London, United Kingdom

• Skills Training Assistant

  • Jul 2012 - Dec 2012

  Working in a small team of Trainers to deliver practical empathetic assistance and transfer useful employability skills/insights through classes and 1-2-1 in a positive and can-do environment. • Helped deliver a programme aimed to encourage a younger category of JCP clients to prepare and enter the local labour market. It was particularly insightful and gratifying to be part of the transformation process towards job readiness. • Assisting clients with CV’s, letter writing, completing applications and various IT related queries. • Assisting the Administrator with various office/reception duties, updating the Job Board. Refreshed the weekly Job Board search into an expanded electronic version ordered by relevant industries. Show less



Calder UK Ltd

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Planning and Control

  • Mar 2010 - Oct 2011

  Coordinating a small team of three, within the Calder UK head office and liaising extensively with the Dutch senior management, to plan, implement and control 1 year modular training journeys for 10k clients with more than 75 consultants across 5 London branches until the delivery contract transferred over to Reed in Partnership. • Planning: Improved communication with branch management to deliver weekly schedules for all consultant availability and match this with clients already in program and entering during the month. • Implementation: Enhanced client service through automating and implementing letter generation for all modules, reminders and sanctions using the CRM data and mail merge. • Implementation: Nurtured team confidence and skill in using the client database system, principal Oracle order system and various advanced MS Office functions. • Control: Developed and collated reports to senior management measuring amongst others successful journey completions, module completions, consultant time efficiency, projected clients in program and forecast. Based on these reports highlighted areas to better control the program Show less



Attra, a Synechron Company

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• Client Relationship Manager

  • Oct 2007 - Dec 2008

  Responsible for business activities in Europe to expand successful delivery of business solutions within awarded as well as new opportunities using my Dutch, German and French language skills. • Nurtured and grew a $3M/annum portfolio of key financial clients including GE Money. • Experience seeking out and developing relations of trust with decision makers to identify opportunities to up/cross-sell solutions or bid for repeat business. • Commercial and strategic focal point to create the most beneficial synergy between the company’s operational sides inclusive of project management, on-site and globally dispersed virtual teams and the client representatives at all levels. Show less



Genesys Conferencing

• Telecommunications
• 1 - 100 Employee

• Video Service Manager

  • Mar 2004 - Sep 2007

  Protect and grow a portfolio of named EMEA clients such as IBM, DB, RBS and JPMC within a dedicated global team of service managers using my Dutch, German and French language skills. • Exceeded team key performance indicators on portfolio to grow accounts year-on-year. • Demonstrated value and encouraged service use at every opportunity, including pre-sales, ongoing client projects and business-as-usual review meetings. • Agreed and maintained an annual development plan, contact schedule, level of service and pricing appropriate to the size and needs of each client. • Pro-actively investigated and sought resolutions for client issues or queries, mobilizing the necessary company resources and teams in line with agreed levels. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Coordinator

  • Aug 2002 - Mar 2004

  Efficiently routing and documenting access requests from HP’s high value enterprise clients in EMEA to the entire scope of the server line multilingual support. • Day-to-day inbound telephone support, where appropriate in the local client language such as Dutch, German and French. • Participated in team initiatives to improve centre performance such as simplifying procedures with external providers, standardizing work-flow procedures/scripts and making these easily accessible on the company intranet using FrontPage. Also took a refresher course in French to help provide additional language cover. • Contributed in training new hires and on-going mentorship. Show less



WEFE

• Groningen, Netherlands

• Branch Manager

  • Jul 1993 - May 2002

  Based in the Netherlands, responsible for day-to-day operations of the pub and nightclub which included handling cash flows, people management, supplier management and above all promote sales. • Successfully built a highly motivated team in a healthy business generating year-on-year increasing annual revenues over €500k based on a large base of loyal consumer clients over a period of nearly ten years. Based in the Netherlands, responsible for day-to-day operations of the pub and nightclub which included handling cash flows, people management, supplier management and above all promote sales. • Successfully built a highly motivated team in a healthy business generating year-on-year increasing annual revenues over €500k based on a large base of loyal consumer clients over a period of nearly ten years.