Specialist Employment Manager & Mentor

• Jun 2019 - Present

To use leadership skills and ability to build high performance within a fun and supportive team culture. Be adaptable to change and be KPI driven.

Employment Manager

• May 2018 - Present

Product Manager

• May 2017 - Dec 2017

An energetic & innovative digital start-up, Currently I am leading Australia...........Would be wearing multiple hats certainly. Watch out for this space, will have updates as we go :) Leading across Australia, direct reporting to the directors to improve business outcomes through merchant partnerships, providing direction and requirements to new and existing partners to ensure they meet market demand and client expectations to deliver financial ROI. • Development of business strategy to generate revenue from the online platform through merchant partnerships, from zero to $45000 worth deals live & ongoing. • Develop a deep understanding of customer experience, identify and fill process gaps and generate new ideas to grow the market share, improve customer satisfaction and drive revenue through market research and BI. 100+ partners live to date. • Vendor management: built readiness document, process maps & accomplished signup for an outsourced sales team. To lead them to achieve target sales. • Leading UI & UX development of the website whilst liaising with offshore teams, to generate traffic & enhance the platforms online presence through innovative marketing techniques. Achieved all-time high of monthly users. • Owning the product development process from conception to delivery, document product decisions (roadmap, tasks). As a product owner • Understanding of the SDLC, including requirements gathering, feature prioritisation, dependencies and risks, design & development, and launch in a fast-paced digital environment implementing Agile practices & Scrum

Product Management

• Sep 2015 - May 2017

SOPHOS/Thycotic/Connect wiseDefine and articulate the direction, positioning and requirements of new and existing products to ensure they meet market demand and client expectations to deliver financial ROI.• Represent the company by visiting customers, partners and prospect vendors to identify strategic offerings and solicit feedback on products and services• Develop a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer satisfaction and drive revenue.• Define goals and market requirements, set priorities, and gather relevant information through various market intelligence outlets• Partner with our marketing, sales and AM teams to enable the rest of the business to succeed with the product.• Monitor product life cycle to effectively manage product operation to ensure that it's performing at the projected level.

Account Manager

• Feb 2017 - 2017

Managing stakeholders and devising solutions from Cloud/SaaS, UC, Security to Infrastructure.The primary purpose of this profile is to liaise with cross functional teams using internal tools to leverage the operational performance and expand the sales of the product range to new and existing customers.• Currently working to collect business requirement for Cloud products/Unified communication(Sophos/ConnectWise/CTERA/ManageEngine/Webroot/Alcatel Lucent). • Expanding the sales of the entire product range.• Analyse business processes with the goal of utilising current/new systems to improve• Engage and develop new and existing client relationships• Liaison with product management, vendors and remote location (Manila) teams for operational excellence.

project leader

• Apr 2014 - Apr 2015

• Work with stakeholders globally to develop business plans, policy framework, program development documents, source / resource availability using appropriate delivery method. • Provide technical and analytical guidance to manage high volume projects, and develop new project initiatives, addressing issues strategically. Sound agile working for in-house platform implementation. • Coordinate, manage, monitor and control allocated projects and programs, within tight schedule, cost and technical constraints. Tools: MS Project, Clarity, Bearing, and JIRA. • Demonstrated expertise in completing complex business case and financial analysis using range of frameworks and presentation methods. • Weekly management review with all global stakeholders to achieve strategic objectives and resolve highly complex issues for senior management demonstrating a high level of knowledge and expertise in the program area and providing expert analysis. • Develop strategies with stakeholders and other segments to ensure projects KPIs are kept on track and influence stakeholder group to secure long-term gains for all the elements of the portfolio. (With a record of 98.5% FTPR quality of deliverables) • Identifying and anticipating risks and issues, striving for a permanent resolution and create effective strategic responses to emerging trends and opportunities using data analysis approach. Root Cause Analysis, 5 WHY techniques used effectively. • Tools: JIRA, Microsoft Project, Clarity/Bearing and proficient in Microsoft office suite. • Involved in UAT & testing of SW platform internally developed • Conceptual thinking and sound analytical approach to support decision making in the work area * Manages daily execution of production projects and ensures timely delivery with required quality and ensures effective monitoring and control, for readiness and execution

Account Manager

• Aug 2012 - Apr 2014

 Entire Account Management activities for Payroll and Statutory compliances Clientele, Major and National Accounts.  I was responsible for preparation of entire project plan for Implementation of the ADP Products on the ESS services, collect requirements, Scope Of Work (SOW), planning and execution for implementation.  Evaluating and planning the need of Third party products and replacing them with ADP products. Preparing the SOW, configuring existing third party services with ADP products, analysing requirement of enhancements. Understanding client requirements to be incorporated in the present ADP services.  Ensuring compliance with laws, regulations, policies and procedures in the provision of ADP Solutions.  Configuration of all varied ADP Software solutions, as per the client requirements.

Assistant manager

• May 2010 - Mar 2012

 Single-handedly Programme Managed the Project “CDMA Improvement Plan”.  Managing the projects of Reliance related to CORE, Heading the Operations Support Activities for Core Programme management.  Developed and conceptualised an Operations Support Portal.  Also Leading a team to generate and publish various Fault/Alarm reports.  Analysis, strategy, co ordination till closure of all impending Fault/Alarms.  Single-handedly Programme Managed the Project “CDMA Improvement Plan”.  Managing the projects of Reliance related to CORE, Heading the Operations Support Activities for Core Programme management.  Developed and conceptualised an Operations Support Portal.  Also Leading a team to generate and publish various Fault/Alarm reports.  Analysis, strategy, co ordination till closure of all impending Fault/Alarms.

subject matter expert

• Jul 2008 - May 2010

a handled a team of 21 people, which did the 1st level of trouble shooting of ILL/VPN circuits a handled a team of 21 people, which did the 1st level of trouble shooting of ILL/VPN circuits

Dialer Team

• 2003 - 2005