Federico Nahuel C.

Quality Assurance Lead at BB
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Contact Information
us****@****om
(386) 825-5501
Location
Buenos Aires, Buenos Aires Province, Argentina, AR
Languages
  • Inglés Professional working proficiency

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Joaquín Larrainzar

Federico es una persona sumamente profesional con capacidad de trabajo y excelente iniciativa, siempre comprometido y responsable. Técnicamente tiene un gran expertise y puede trabajar bajo presión con buenos resultados. Sumado a las aptitudes descriptas anteriormente y aún más importante, es la calidad humana. Es una buena decisión tenerlo en un equipo interdisciplinario de trabajo.

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Credentials

  • Data Analytics
    Coderhouse
    Oct, 2021
    - Nov, 2024
  • Python
    Coderhouse
    Oct, 2021
    - Nov, 2024
  • Gestión de proyectos simplificada
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Redes de datos
    Universidad Tecnológica Nacional
    Aug, 2013
    - Nov, 2024
  • Desarrollo Web
    Platzi

Experience

  • BB Media
    • United States
    • Market Research
    • 100 - 200 Employee
    • Quality Assurance Lead
      • Oct 2021 - Present

      The main function of the QA Leader is to manage the projects under his charge, fulfilling the quality objectives set out in each one of them.- Control and monitoring of projects with high impact on the business. Participation in committee meetings.- Reading of programs for the verification of impact on base.- Coordination with Development and Analysts in charge for the management of environments, databases.- Resource and project management.- Planning and elaboration of effort estimation.- Supervision of the testing service managing external analysts- Control and monitoring of production incidents.- Generation of metrics and Progress Reports.- Monitoring of the staff growth plan. Report and performance evaluation.- Definition and design of strategies.- Compliance with deadlines and quality of tests carried out.

  • Walmart
    • United States
    • Retail
    • 700 & Above Employee
    • Service Desk Leader | IT Process Management
      • Mar 2021 - Sep 2021

      Help desk leader: Guarantee the proper functioning and quality of the technologies to support the operation of the users so that the performance of their tasks is optimal, through the processes and methodologies defined by the organization, increasing the productivity of the end user.-Plan, manage and control the services provided by the Help Desk.-Generate the service management reports-Maintain updated in the Management System the information of compliance with the SLA and each one of the advances in the solution of active cases.-Control and update hardware and software inventories of the entire IT platform-Control the supply, installation, management and updating of each equipment-Manage the licenses installed in the entire microcomputer platform, ensuring that it is always kept within the legal parameters.-Coordinate the microcomputer applications with the latest updates and / or patches.-Comply with the standards that are handled at the microcomputer level and recommend improvements to these related to the service in common agreement with the Client.-Document the new requirements and new solutions that arise in the attention to users to feed the Knowledge Base.-Notification of trends and operation of the process of problems and configurations-Present training agendas and / or formal training for the User, in accordance with the statistics produced by the Management System in the microinformatics software and hardware products.IT Process Management: Plan and coordinate all Process Evaluation activities.Provides support to the parties involved in the design, management and improvement of processes. This official also coordinates the Changes to processes, and therefore ensures that all processes cooperate perfectly.

    • Incident Management
      • Oct 2019 - Mar 2021

      Tasks carried out by the sector: Critical Incident Management - Warrooms Problem Management and Improvement Plans Survey Implementation of metric monitoring Preparation of corporate reportsImplementation of new ITIL projects Ensure fluid communication between MDA and resolving groups Review and update of knowledge articles with resolvers. Associate related incidents and determine the solution Determine cases of major incidence and manage the critical problems where it should: a. Identify the root cause b. Review root cause and determine resolution c. Post-resolution review d. Document the resolution. 5. Validate if the affected service is in a restored state. 6. Check if the business impact has changed. 7. Determine if it is necessary to add new resolution groups to address Major Incidence 8. Assign major incidence and ensure that the resolution group resolves it in a timely manner. Analysis of processes implemented in the ticket tool.Administration of computer equipment to inventory through tool.

  • Huawei
    • China
    • Telecommunications
    • 700 & Above Employee
    • Technical Support Professional
      • Nov 2017 - Oct 2018

      Technician in the area of technology providing support to users of the corporate building. Development and implementation in technical support in English as well as in Spanish, logistics is performed in the distribution of hardware, control of the area. Contact with suppliers, monitoring and project planning. Network administration, security cameras. Infrastructure planning for corporate building. Technician in the area of technology providing support to users of the corporate building. Development and implementation in technical support in English as well as in Spanish, logistics is performed in the distribution of hardware, control of the area. Contact with suppliers, monitoring and project planning. Network administration, security cameras. Infrastructure planning for corporate building.

  • Philip Morris International
    • Switzerland
    • Tobacco Manufacturing
    • 700 & Above Employee
    • Team Leader
      • Aug 2015 - Nov 2017

      Client: Massalin Particulares S.A | Philip Morris InternationalTechnician in the area of technology providing support to VIP users of the corporate building. Development and implementation in technical support in English as well as in Spanish, logistics is performed in the distribution of hardware, control of the area. Contact with suppliers, monitoring and project planning. Distribution, maintenance and control of tasks in the work group.Persons in charge: 2

    • Technical Support Analyst
      • Aug 2014 - Aug 2015

      Client: Private Massalin SA | Philip Morris International Microcomputer Technical Area VIP users providing support to the corporate building. Development and implementation support in English as in Spanish, is performed logistic distribution of hardware, control of the area. Contact with suppliers, monitoring and project planning. Distribution, maintenance and control of tasks in the workgroup.

  • Swiss Medical Group
    • Argentina
    • Hospitals and Health Care
    • 700 & Above Employee
    • Technical Support Analyst
      • Aug 2013 - Aug 2014

      Client: Swiss Medical GroupMicrocomputer Technical area providing support about 66 branches, in the development and implementation support, logistics of distribution hardware. Contact with suppliers, monitoring and project planning. Client: Swiss Medical GroupMicrocomputer Technical area providing support about 66 branches, in the development and implementation support, logistics of distribution hardware. Contact with suppliers, monitoring and project planning.

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