Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Business Analyst

  • Oct 2022 - Present

• Technical Writer

  • Jan 2022 - Oct 2022



UTS College

• Australia
• Higher Education
• 100 - 200 Employee

• Technical Writer

  • Mar 2020 - Dec 2021

  • Creating and updating end user documentation to support the newly implemented systems using tools such as ServiceNow and Confluence. E.g. End user documentation for our internally built IT platforms as well as to support third party vendor implemented platforms (as some of them are customised as per the company requirements). • Creating and updating Installation and Configuration guides for internal use. • Driving the documentation to a single repository, using best practice standards. • Working with the relevant stakeholders to establish and document relevant standards for templates and how information is stored.



Toshiba Australia

• Australia
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Technical Writer

  • Aug 2014 - Mar 2020

  Responsible for writing and revising information about company products using software tools and system components, including manuals, help systems, online tutorials, installation/ repair guides and quick reference guides presented in any media. Also writing and reviewing technical development documents, responsible for preparing and maintaining documents such as Project Scoping documents and Customer Requirements Specifications. KEY RESPONSIBILITIES • Editing contributions provided by development specialists to produce unified and consistent support documents. • Liaising with development specialists to produce support manuals. • Ensuring that any contractual requirements for support or documentation are met. • Working on tasks of moderate scope and technical complexity. • Preparing and maintaining documents to satisfy government and other industry body compliance requirements ( including ISO 9001) • Reviewing divisional documents such as Test plans, Test Procedures to comply with the customer requirements



Clarity

• Australia
• Telecommunications
• 1 - 100 Employee

• Technical Writer

  • Oct 2010 - May 2014

  • Creating and updating user manuals for Clarity Operational Support System. • Creating and updating Installation and Configuration guides. • Creating release notes and also other release documentation for all Clarity core releases and point releases. • Responsible for maintaining and deciding on documentation standard for all technical documents distributed globally. • Responsible for overall quality checks and/reporting errors for all technical documentation distributed for Clarity OSS. • Reviewing content with regard to style layout and conformity to editorial and visual standards. • Reviewing material from a linguistic perspective. • Also I performed some JIRA admin work for Clarity OSS.



IFS

• Sweden
• Software Development
• 700 & Above Employee

• Senior Technical Writer

  • Jul 2009 - Jun 2010

  • Creating and editing end user documentation and training material related to IFS Application which is one of the leading ERP solutions in the world.• Participating in quality assurance activities, testing new functionality as the software is being developed.• Mentoring and training new Business System Analysts (BSA), Software Engineers (SE) and Technical Writers (TW) on documentation.• Responsible for updating the software development staff, with regard to the new changes/or modifications done with regard to the documentation in the Distribution and the Manufacturing modules of the IFS Application. • Responsible for overall quality checks and/reporting errors of the online documentation and training material written for both the Distribution and the Manufacturing modules of the IFS Application• Supporting the SEs and the BAs to write documentation.• Reviewing content with regard to style layout and conformity to editorial and visual standards.• Reviewing material from a linguistic perspective.• Keeping the IFS Term database /dictionary up to date.

• Technical Writer

  • May 2005 - Jul 2009

  • Creating and editing end user documentation and training material related to IFS products.• Participating in quality assurance activities, testing new functionality as it is being developed.• Supporting the SEs and the BAs to generate documentation.• Reviewing content with regard to style layout and conformity to editorial and visual standards.• Reviewing material from a linguistic perspective.• Reporting and correcting errors in documentation and training material. • Responsible for mentoring and training new Technical writers.



Mobitel (Pvt) Ltd

• Sri Lanka
• Telecommunications
• 700 & Above Employee

• IT Coordinator

  • Jul 2004 - Apr 2005

  • Preparation of supporting documentation related to Information systems. • ISO / SS related documentation & maintenance. • Coordinating with user groups with regard to IT operations. • Process analysis and documentation of processes. • Responsible for updating the Customer care policy. • Responsible for doing Business Process Re-Engineering. • Preparation of supporting documentation related to Information systems. • ISO / SS related documentation & maintenance. • Coordinating with user groups with regard to IT operations. • Process analysis and documentation of processes. • Responsible for updating the Customer care policy. • Responsible for doing Business Process Re-Engineering.