Executive Officer, Human Resources

• Nov 2017 - Present

𝐴𝑛 𝐼𝑇 𝑎𝑛𝑑 𝑜𝑓𝑓𝑖𝑐𝑒 𝑠𝑒𝑟𝑣𝑖𝑐𝑒𝑠 𝑝𝑟𝑜𝑣𝑖𝑑𝑒𝑟 𝑤𝘩𝑜 𝘩𝑒𝑙𝑝𝑠 𝑐𝑜𝑚𝑚𝑢𝑛𝑖𝑡𝑦 𝑚𝑒𝑚𝑏𝑒𝑟𝑠 𝑓𝑖𝑛𝑑 𝑒𝑚𝑝𝑙𝑜𝑦𝑚𝑒𝑛𝑡. 𝑇𝘩𝑒𝑠𝑒 𝑠𝑒𝑟𝑣𝑖𝑐𝑒𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒 𝑣𝑜𝑙𝑢𝑛𝑡𝑒𝑒𝑟𝑖𝑛𝑔 𝑝𝑙𝑎𝑐𝑒𝑚𝑒𝑛𝑡, 𝑤𝑜𝑟𝑘 𝑒𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒, 𝑣𝑜𝑐𝑎𝑡𝑖𝑜𝑛𝑎𝑙 𝑡𝑟𝑎𝑖𝑛𝑖𝑛𝑔, 𝑎𝑛𝑑 𝑎𝑠𝑠𝑖𝑠𝑡𝑎𝑛𝑐𝑒 𝑖𝑛 𝑠𝑒𝑐𝑢𝑟𝑖𝑛𝑔 𝑒𝑚𝑝𝑙𝑜𝑦𝑚𝑒𝑛𝑡. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑: ► Reduced department heads’ time-to-hire by 30% by working with them to understand their talent needs. ► Established Professional Services Collective from scratch, growing an empty suite of offices to serviced agencies that assisted and accommodated more than 200+ volunteers and job seekers. ► Delivered 250+ hours of training career coaching to 45+ candidates with disability and neurodiversity with additional 750+ hours towards developing volunteers and job seekers, leading to over 68% of sustainable employment. ► Improved productivity by 6%, increased headcount to 25 FTEs, and enhanced retention by 5%, leveraging expertise in labour relations, succession planning, and team development acumen. ► Navigated COVID-19 successfully by leading and conducting motivational courses amid the pandemic, collectively producing over 100+ recordings about addressing anxiety, depression, and isolation. ► Improved average time-to-hire by 15% via identifying gaps in the interview funnel and recommending best practices. ► Coached over 200+ volunteers while screening, interviewing, and hiring people from different nationalities, including aged applicants, women returning to the workforce, neurodiverse people, and people with disability. ► Met 100% compliance with deed requirements and other legislative standards, efficiently allocating financial budgets and resources to complete all required documentation. ► Achieved over 53% in financial revenue during the FY2019/20 by delivering the capacity-building program for 50+ SBH participants on-site and remotely. Show less

Exam Invigilator

• Nov 2018 - Present

𝐴 𝑚𝑎𝑗𝑜𝑟 𝐴𝑢𝑠𝑡𝑟𝑎𝑙𝑖𝑎𝑛 𝑢𝑛𝑖𝑣𝑒𝑟𝑠𝑖𝑡𝑦 𝑤𝑖𝑡𝘩 𝑎 𝑔𝑙𝑜𝑏𝑎𝑙 𝑜𝑢𝑡𝑙𝑜𝑜𝑘 𝑎𝑛𝑑 𝑎 𝑟𝑒𝑎𝑙-𝑤𝑜𝑟𝑙𝑑 𝑓𝑜𝑐𝑢𝑠. 𝑇𝘩𝑒𝑖𝑟 𝑒𝑛𝑔𝑎𝑔𝑒𝑑 𝑎𝑛𝑑 𝑔𝑟𝑜𝑢𝑛𝑑𝑒𝑑 𝑎𝑝𝑝𝑟𝑜𝑎𝑐𝘩 𝑡𝑜 𝑒𝑑𝑢𝑐𝑎𝑡𝑖𝑜𝑛 𝑎𝑛𝑑 𝑟𝑒𝑠𝑒𝑎𝑟𝑐𝘩 𝑖𝑠 𝘩𝑖𝑔𝘩𝑙𝑦 𝑣𝑎𝑙𝑢𝑒𝑑 𝑎𝑛𝑑 𝑡𝑟𝑢𝑠𝑡𝑒𝑑 𝑏𝑦 𝑒𝑚𝑝𝑙𝑜𝑦𝑒𝑟𝑠, 𝑔𝑜𝑣𝑒𝑟𝑛𝑚𝑒𝑛𝑡 𝑎𝑛𝑑 𝑏𝑢𝑠𝑖𝑛𝑒𝑠𝑠𝑒𝑠. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑: ► Coordinated examination sessions for QUT, applying strong priority management and communication skills in ensuring all examinations happened on time, and all requirements and schedules were adhered to. ► Conducted examinations within the appropriate time frame, managing and supervising students while checking all exam regulations and standards were met. ► Upheld the premier University’s reputation and ethos by packaging examination scripts and exam materials, including questionnaires and answer sheets, to prevent malpractice, cheating, and leakage. ► Created conducive testing environments and ensured student safety by organising examination rooms and familiarising with evacuation procedures to ensure safe student emergency evacuation. ► Demonstrated ability to manage multiple tasks independently and within teams by adequately dealing with unforeseen events and completing reports, session rolls, and other administrative documents. Show less

Human Resource Officer

• May 2016 - Aug 2017

𝑂𝑛𝑒 𝑜𝑓 𝑡𝘩𝑒 𝑙𝑎𝑟𝑔𝑒𝑠𝑡 𝑟𝑢𝑟𝑎𝑙 𝑐𝘩𝑎𝑟𝑖𝑡𝑖𝑒𝑠 𝑖𝑛 𝐴𝑢𝑠𝑡𝑟𝑎𝑙𝑖𝑎 𝑡𝘩𝑎𝑡 𝑠𝑢𝑝𝑝𝑜𝑟𝑡𝑠 𝑓𝑎𝑟𝑚𝑒𝑟𝑠 𝑎𝑛𝑑 𝑟𝑢𝑟𝑎𝑙 𝑐𝑜𝑚𝑚𝑢𝑛𝑖𝑡𝑖𝑒𝑠 𝑖𝑛 𝑡𝑖𝑚𝑒𝑠 𝑜𝑓 𝑛𝑎𝑡𝑢𝑟𝑎𝑙 𝑑𝑖𝑠𝑎𝑠𝑡𝑒𝑟. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑: ► Screened, contacted, and interviewed candidates for numerous new positions, selecting the best possible candidate for the job resulting in increased staff retention. ► Upskilled more than 20 trainees by guiding them across workplace tasks and providing on-the-job skill development. ► Managed all staff-related incidents within a time frame and responded to all employee-related issues while modelling a service-orientated and customer-focused culture. ► Assisted team members in all aspects of staff recruitment, including developing job descriptions, preparing advertisements, checking application forms, interviewing, and selecting candidates. Show less

Collections Officer

• Sep 2015 - Mar 2016

𝐴 𝑓𝑖𝑛𝑎𝑛𝑐𝑖𝑎𝑙 𝑡𝑒𝑐𝘩𝑛𝑜𝑙𝑜𝑔𝑦 𝑐𝑜𝑚𝑝𝑎𝑛𝑦 𝑡𝘩𝑎𝑡 𝑚𝑎𝑥𝑖𝑚𝑖𝑠𝑒𝑠 𝑒𝑓𝑓𝑖𝑐𝑖𝑒𝑛𝑐𝑦 𝑡𝘩𝑟𝑜𝑢𝑔𝘩 𝑚𝑎𝑟𝑘𝑒𝑡-𝑙𝑒𝑎𝑑𝑖𝑛𝑔 𝑖𝑛𝑛𝑜𝑣𝑎𝑡𝑖𝑜𝑛, 𝘩𝑒𝑙𝑝𝑖𝑛𝑔 𝑏𝑢𝑠𝑖𝑛𝑒𝑠𝑠𝑒𝑠 𝑡𝑜 𝑐𝑜𝑛𝑡𝑟𝑜𝑙 $𝟼𝟸𝟶𝑚 𝑜𝑓 𝑑𝑒𝑙𝑖𝑛𝑞𝑢𝑒𝑛𝑡 𝑑𝑒𝑏𝑡 𝑡𝘩𝑟𝑜𝑢𝑔𝘩 𝑐𝑜𝑛𝑡𝑖𝑛𝑔𝑒𝑛𝑡 𝑑𝑒𝑏𝑡 𝑐𝑜𝑙𝑙𝑒𝑐𝑡𝑖𝑜𝑛 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡 𝑠𝑒𝑟𝑣𝑖𝑐𝑒𝑠. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑: ► Maintained an allocated portfolio of accounts while increasing personal productivity to an average of 130 calls per day within a staff department with an average of 85 calls per day. ► Recovered the maximum possible revenue from a ledger of delinquent debts by building and leveraging excellent relationships with customers. ► Increased efficiency and accuracy across the customer service process by profiling customers and documenting contacts, payments, and arrangements in accordance with business requirements. ► Sourced clients and promoted customer goodwill and retention by processing skip tracing routing and performing asset management activities. ► Met monthly KPIs by providing customers with ‘win-win’ strategies, information on their loan payoffs, and account balances to meet monthly KPIs, including negotiating payments and settling accounts. ► Adhered to all aspects of compliance, including (but not limited to) the following: Privacy Act, The Competition and Consumer Act, ACL, ASIC Act, Fair Trading Acts and the ACCC. Show less

Customer Experience and Sales Agent

• Dec 2014 - Sep 2015

𝐴 𝑙𝑒𝑎𝑑𝑖𝑛𝑔 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑒𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒 𝑝𝑟𝑜𝑣𝑖𝑑𝑒𝑟, 𝑑𝑒𝑙𝑖𝑣𝑒𝑟𝑖𝑛𝑔 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑢𝑝𝑝𝑜𝑟𝑡, 𝑡𝑒𝑐𝘩 𝑡𝑟𝑎𝑛𝑠𝑓𝑜𝑟𝑚𝑎𝑡𝑖𝑜𝑛, 𝑐𝑜𝑛𝑠𝑢𝑙𝑡𝑖𝑛𝑔 𝑎𝑛𝑑 𝑐𝑎𝑙𝑙 𝑐𝑒𝑛𝑡𝑟𝑒 𝑜𝑢𝑡𝑠𝑜𝑢𝑟𝑐𝑖𝑛𝑔 𝑠𝑒𝑟𝑣𝑖𝑐𝑒𝑠 𝑡𝘩𝑎𝑡 𝑖𝑚𝑝𝑟𝑜𝑣𝑒 𝑜𝑢𝑟 𝑐𝑙𝑖𝑒𝑛𝑡’𝑠 𝑏𝑢𝑠𝑖𝑛𝑒𝑠𝑠 𝑜𝑢𝑡𝑐𝑜𝑚𝑒𝑠. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑: ► Answered customers’ questions quickly and confidently while adhering to TSA’s policies, presenting best-fit solutions, products & services, including prices and special discounts. ► Achieved the daily KPI of $2K Total sales Value despite handling 90+ calls daily by signing up new customers, retrieving customer data, cancelling services, and upselling customers on branded gadgets. ► Delivered a great customer experience on every contact, regardless of the contact outcome, and resolved customer queries at first contact to company expectations. ► Won a Rising Star Performer award by adhering to all TSA and Telstra guidelines, processes, and procedures. Show less

Education Consultant

• Jul 2014 - Nov 2014

Customer Service Assistant

• Sep 2009 - Jun 2014

Work Experience

• Aug 2008 - Aug 2008