Experience

Intempus Realty

• United States
• Real Estate
• 1 - 100 Employee

• Mexico Operations Manager

  • Jul 2020 - Present



Greek House

• United States
• Apparel & Fashion
• 300 - 400 Employee

• Customer Service Representative

  • Nov 2019 - Feb 2020

  - Manage tickets on SalesForce. - Identify customer needs, and provide appropriate alternatives, until ensuring resolutions. - Follow communication procedures, guidelines, and policies. - Managing reports. - Manage tickets on SalesForce. - Identify customer needs, and provide appropriate alternatives, until ensuring resolutions. - Follow communication procedures, guidelines, and policies. - Managing reports.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Feb 2014 - Jan 2019

  - Identify and assess customer's needs to achieve satisfaction. - Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. -Order Management - Managed incoming orders for different states, which involved constant communication with customers, partners, and supply chain to ensure orders routed correctly to the factory for production. - Special invoicing requests task. - Process improvement, project development, and execution. - Carried out analysis of specific areas of opportunity within the team to develop and strategize a way to be more efficient through diverse discovery sessions. - Measured improvements and cascaded results and procedures to adjacent teams.



Audi México

• Automotive
• 700 & Above Employee

• Sales Specialist

  • Jan 2013 - Jan 2014

  - Sales and Customer service Specialist. - Managing sales reports, handle complaints, and provide appropriate solutions. - Accomplished monthly sales targets. - Sales and Customer service Specialist. - Managing sales reports, handle complaints, and provide appropriate solutions. - Accomplished monthly sales targets.



casas y telas

• Guadalajara, Jalisco, Mexico

• Design Specialist

  • May 2012 - Nov 2012

  Interior design projects Design of interior projects and sale of products. Interior design projects Design of interior projects and sale of products.



CANIET

• Guadalajara, Jalisco, Mexico

• Graphic Designer

  • Aug 2011 - Nov 2011

  - Graphic designer for International Event GPPS 2011 - Manage all graphic design for daily notifications. - Graphic designer for International Event GPPS 2011 - Manage all graphic design for daily notifications.