A/Operations

• Sep 2023 - Present

A/Business Resilience Coordinator

• May 2023 - Sep 2023

ICT Operations Officer

• Sep 2021 - May 2023

- Install and configure hardware, software and networking systems- Maintain and monitor network and server systems to ensure maximum uptime- Troubleshoot hardware and software issues as they arise- Perform system backups and disaster recovery procedures- Monitor system performance and capacity to ensure optimal performance- Ensure that all infrastructure is up-to-date with the latest security patches and updates- Use Tenable scan to identify and track vulnerabilities in servers and other network devices- Analyse and prioritise identified vulnerabilities based on risk, criticality and exposure- Develop and implement remediation plans for identified vulnerabilities in a timely manner- Collaborate with other teams to identify and implement improvements to infrastructure systems- Design, develop and maintain custom PowerApps applications and SharePoint websites Show less

ICT Service Agent

• Feb 2021 - Sep 2021

- Assist in the planning and testing of Windows 10 deployment across EMHS - Collaborate with Field Support teams and business stakeholders to identify and understand requirements for Windows 10 deployment - Develop and maintain documentation for Windows 10 deployment processes - Conduct user acceptance testing (UAT) for Windows 10 deployment - Provide end-user support for Windows 10 deployment issues -Collaborate with the Field Support team to ensure that all devices are compatible with Windows 10 -Monitor Windows 10 deployment progress and report on project status to the Windows 10 Deployment Manager Show less

Technology Sales Consultant

• Oct 2014 - Sep 2021

- Provide expert advice and guidance to customers on a wide range of technology products, including laptops, desktops, printers, and accessories - Deliver product features and benefits to customers to assist with purchasing decisions - Work towards sales targets and KPIs set by management - Provide after-sales support and technical assistance to customers - Work closely with other departments to ensure accurate stock management and availability - Keep up-to-date with the latest technology trends and product launches - Ensure that the technology department is well-presented and maintained to a high standard - Assist with planogram and visual merchandising in the technology department Show less

Infrastructure Security Analyst

• Aug 2020 - Nov 2020

- Perform discovery of current Mobile Device Management (MDM) systems and opportunities to improve business outcomes with available resources. - Prepare and present the concept of moving to Microsoft Endpoint Management to the Information Services (IS) Group including the Group Manager, Division Managers, and Technical Stakeholders. - Run workshops to understand business requirements and current practices. - Document a detailed design plan and processed the plan through the internal change management system. - Implement the Microsoft Endpoint Management platform and performed User Accepting Testing, remediation, and reconfiguration. - Document an As-Built document of the configured Microsoft Endpoint Management platform and business reasoning Show less