Steve Link
Chief Operating Officer at CareCloud- Claim this Profile
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Bio
Ralph Catalano
I have known Steve Link since 2000. We have worked together most of the years since - in three different companies and two different industries. Often he has been a key member of my management teams. When I met Steve he was working in operations at Fleet Financial. I had just joined the company as a Site Executive via a merger. I inherited a group of approximately 500 people and had to undertake the task of merging them with another group of 500 from my former company to create an effective - but much smaller - team that would take the business forward. Steve – a first-line supervisor at the time – quickly distinguished himself via his work ethic, desire and capacity to learn, the ability to apply technology to problems and creative problem-solving. He soon advanced to become our Quality Control Manager. He led many cross-functional efforts internally and also interacted extensively with our largest commercial clients. Later when Bank of America acquired Fleet, Steve was trained in Six Sigma methodology and added those skills to his portfolio. Less than a year after I left the bank, I recruited Steve to athenahealth which was a private, $40 million, private, healthcare IT company. Steve proved himself both as a terrific leader of his own teams (he vastly improved the department he managed at its Massachusetts headquarters, then later built a team in Maine from scratch) but also as a builder and visionary for bringing automation and scale to athenahealth’s remittance processing/lockbox environment. The company processed zero client checks when Steve started but was handling millions by the time he left. athenahealth was a public, $500 million company by then. I recruited Steve yet again to move to Florida to work for CareCloud (also healthcare IT). There he has continued his pattern of building high-performing teams, using analytics to identify improvement opportunities and mastering every new service area that he encounters. He also has added nearly daily contact with key clients to his set of experiences. Steve is a continuous learner, a devoted team player and a leader within his group and cross-functionally. He fosters those qualities in the teams he manages. He focuses on accomplishments and giving credit rather than seeking the limelight. I’ve seen him perform successfully under very difficult circumstances. As I’m sure you can tell, if you have a challenging position that is important to your company’s success, I would wholeheartedly recommend Steve. Ralph Catalano ralphjcatalano@gmail.com
Ralph Catalano
I have known Steve Link since 2000. We have worked together most of the years since - in three different companies and two different industries. Often he has been a key member of my management teams. When I met Steve he was working in operations at Fleet Financial. I had just joined the company as a Site Executive via a merger. I inherited a group of approximately 500 people and had to undertake the task of merging them with another group of 500 from my former company to create an effective - but much smaller - team that would take the business forward. Steve – a first-line supervisor at the time – quickly distinguished himself via his work ethic, desire and capacity to learn, the ability to apply technology to problems and creative problem-solving. He soon advanced to become our Quality Control Manager. He led many cross-functional efforts internally and also interacted extensively with our largest commercial clients. Later when Bank of America acquired Fleet, Steve was trained in Six Sigma methodology and added those skills to his portfolio. Less than a year after I left the bank, I recruited Steve to athenahealth which was a private, $40 million, private, healthcare IT company. Steve proved himself both as a terrific leader of his own teams (he vastly improved the department he managed at its Massachusetts headquarters, then later built a team in Maine from scratch) but also as a builder and visionary for bringing automation and scale to athenahealth’s remittance processing/lockbox environment. The company processed zero client checks when Steve started but was handling millions by the time he left. athenahealth was a public, $500 million company by then. I recruited Steve yet again to move to Florida to work for CareCloud (also healthcare IT). There he has continued his pattern of building high-performing teams, using analytics to identify improvement opportunities and mastering every new service area that he encounters. He also has added nearly daily contact with key clients to his set of experiences. Steve is a continuous learner, a devoted team player and a leader within his group and cross-functionally. He fosters those qualities in the teams he manages. He focuses on accomplishments and giving credit rather than seeking the limelight. I’ve seen him perform successfully under very difficult circumstances. As I’m sure you can tell, if you have a challenging position that is important to your company’s success, I would wholeheartedly recommend Steve. Ralph Catalano ralphjcatalano@gmail.com
Ralph Catalano
I have known Steve Link since 2000. We have worked together most of the years since - in three different companies and two different industries. Often he has been a key member of my management teams. When I met Steve he was working in operations at Fleet Financial. I had just joined the company as a Site Executive via a merger. I inherited a group of approximately 500 people and had to undertake the task of merging them with another group of 500 from my former company to create an effective - but much smaller - team that would take the business forward. Steve – a first-line supervisor at the time – quickly distinguished himself via his work ethic, desire and capacity to learn, the ability to apply technology to problems and creative problem-solving. He soon advanced to become our Quality Control Manager. He led many cross-functional efforts internally and also interacted extensively with our largest commercial clients. Later when Bank of America acquired Fleet, Steve was trained in Six Sigma methodology and added those skills to his portfolio. Less than a year after I left the bank, I recruited Steve to athenahealth which was a private, $40 million, private, healthcare IT company. Steve proved himself both as a terrific leader of his own teams (he vastly improved the department he managed at its Massachusetts headquarters, then later built a team in Maine from scratch) but also as a builder and visionary for bringing automation and scale to athenahealth’s remittance processing/lockbox environment. The company processed zero client checks when Steve started but was handling millions by the time he left. athenahealth was a public, $500 million company by then. I recruited Steve yet again to move to Florida to work for CareCloud (also healthcare IT). There he has continued his pattern of building high-performing teams, using analytics to identify improvement opportunities and mastering every new service area that he encounters. He also has added nearly daily contact with key clients to his set of experiences. Steve is a continuous learner, a devoted team player and a leader within his group and cross-functionally. He fosters those qualities in the teams he manages. He focuses on accomplishments and giving credit rather than seeking the limelight. I’ve seen him perform successfully under very difficult circumstances. As I’m sure you can tell, if you have a challenging position that is important to your company’s success, I would wholeheartedly recommend Steve. Ralph Catalano ralphjcatalano@gmail.com
Ralph Catalano
I have known Steve Link since 2000. We have worked together most of the years since - in three different companies and two different industries. Often he has been a key member of my management teams. When I met Steve he was working in operations at Fleet Financial. I had just joined the company as a Site Executive via a merger. I inherited a group of approximately 500 people and had to undertake the task of merging them with another group of 500 from my former company to create an effective - but much smaller - team that would take the business forward. Steve – a first-line supervisor at the time – quickly distinguished himself via his work ethic, desire and capacity to learn, the ability to apply technology to problems and creative problem-solving. He soon advanced to become our Quality Control Manager. He led many cross-functional efforts internally and also interacted extensively with our largest commercial clients. Later when Bank of America acquired Fleet, Steve was trained in Six Sigma methodology and added those skills to his portfolio. Less than a year after I left the bank, I recruited Steve to athenahealth which was a private, $40 million, private, healthcare IT company. Steve proved himself both as a terrific leader of his own teams (he vastly improved the department he managed at its Massachusetts headquarters, then later built a team in Maine from scratch) but also as a builder and visionary for bringing automation and scale to athenahealth’s remittance processing/lockbox environment. The company processed zero client checks when Steve started but was handling millions by the time he left. athenahealth was a public, $500 million company by then. I recruited Steve yet again to move to Florida to work for CareCloud (also healthcare IT). There he has continued his pattern of building high-performing teams, using analytics to identify improvement opportunities and mastering every new service area that he encounters. He also has added nearly daily contact with key clients to his set of experiences. Steve is a continuous learner, a devoted team player and a leader within his group and cross-functionally. He fosters those qualities in the teams he manages. He focuses on accomplishments and giving credit rather than seeking the limelight. I’ve seen him perform successfully under very difficult circumstances. As I’m sure you can tell, if you have a challenging position that is important to your company’s success, I would wholeheartedly recommend Steve. Ralph Catalano ralphjcatalano@gmail.com
Experience
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CareCloud
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Chief Operating Officer
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Feb 2022 - Present
Leading our global client service teams to optimize and streamline delivery of account implementations, client support, client relationship management, and revenue cycle management (RCM) operations.
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Senior Vice President, Client Operations
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Feb 2021 - Mar 2022
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Vice President, Operations & Client Support Center
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Sep 2018 - Feb 2021
Responsible for leading a team of 70 Miami-based and 240 offshore RCM experts managing $3.5 Billion in annual accounts receivables. Established aggressive strategic targets to optimize RCM service delivery and focus efforts on client retention and operational efficiencies. Serve on executive leadership team to provide strategic company guidance, oversight and reporting to CareCloud board of directors. Added call center responsibilities in 2020 overseeing a team of product and service support… Show more Responsible for leading a team of 70 Miami-based and 240 offshore RCM experts managing $3.5 Billion in annual accounts receivables. Established aggressive strategic targets to optimize RCM service delivery and focus efforts on client retention and operational efficiencies. Serve on executive leadership team to provide strategic company guidance, oversight and reporting to CareCloud board of directors. Added call center responsibilities in 2020 overseeing a team of product and service support agents responsible for 5000+ client calls and cases per month.
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Senior Director Of Operations
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Sep 2013 - Sep 2018
Responsible for leading a subdivision of RCM experts within operations including EDI, Provider Enrollment & Credentialing, Payment Posting, Lockbox and Claim Submission. Drove a highly disciplined and analytical approach to service delivery within these functions. Voted 2016 MVP Director by CareCloud employees and a 2015 Circle of Excellence award recipient for “Empowering Others”.
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athenahealth
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director of Operations
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Mar 2005 - Sep 2013
Responsible for leading a team of over 175 employees in multiple US and offshore locations managing Lockbox, Print Operations and Credit Card services. A member of the AthenaCollector operations team that delivered end-to-end RCM solutions to over 50,000 providers. Executed solutions and strategies that resulted in 30% year-over-year revenue growth for 8+ consecutive years. Developed and executed business solutions and platform innovations to support annual revenue growth of over 1500% between… Show more Responsible for leading a team of over 175 employees in multiple US and offshore locations managing Lockbox, Print Operations and Credit Card services. A member of the AthenaCollector operations team that delivered end-to-end RCM solutions to over 50,000 providers. Executed solutions and strategies that resulted in 30% year-over-year revenue growth for 8+ consecutive years. Developed and executed business solutions and platform innovations to support annual revenue growth of over 1500% between 2005 and 2013 ($500M vs. $30M). Show less Responsible for leading a team of over 175 employees in multiple US and offshore locations managing Lockbox, Print Operations and Credit Card services. A member of the AthenaCollector operations team that delivered end-to-end RCM solutions to over 50,000 providers. Executed solutions and strategies that resulted in 30% year-over-year revenue growth for 8+ consecutive years. Developed and executed business solutions and platform innovations to support annual revenue growth of over 1500% between… Show more Responsible for leading a team of over 175 employees in multiple US and offshore locations managing Lockbox, Print Operations and Credit Card services. A member of the AthenaCollector operations team that delivered end-to-end RCM solutions to over 50,000 providers. Executed solutions and strategies that resulted in 30% year-over-year revenue growth for 8+ consecutive years. Developed and executed business solutions and platform innovations to support annual revenue growth of over 1500% between 2005 and 2013 ($500M vs. $30M). Show less
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Bank of America
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United States
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Banking
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700 & Above Employee
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Six Sigma Project Manager/Quality Assurance Manager/Check Operations Manager
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Aug 1993 - Mar 2005
Responsible for leading various teams including check operations production teams responsible for the timely clearing and settlement of over 40M check deposits per month. Later moved into a quality-assurance manager role overseeing check operations quality performance and eventually spent 2+ years in Six Sigma training and project management. Responsible for leading various teams including check operations production teams responsible for the timely clearing and settlement of over 40M check deposits per month. Later moved into a quality-assurance manager role overseeing check operations quality performance and eventually spent 2+ years in Six Sigma training and project management.
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Education
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1997 - 2004
New England College of Business and Finance
Business Administration, Management and Operations -
2004 - 2005
Six Sigma Qualtec
Black Belt Certification
Community
