Experience

Vibrant Emotional Health

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Program Manager

  • Nov 2022 - Present

• Coordinator of Best Practices

  • Feb 2021 - Dec 2022

• Crisis Management and Intervention counselor

  • Jan 2017 - Feb 2021

  •Provide accurate mental health and healthcare service referrals to clients based on location, diagnosis, insurance coverage, and mental health needs. •Offer crisis intervention and mental health counseling and support via call, chat and text to over 75 contacts per week. •Assist management with onboarding process by informing and training new hires on establishing good contact, client engagement, and utilizing corporate software. •Informed and updated company director, operations, and supervisory staff concerning employee needs and issues to minimize employee dissatisfaction/burnout and improve retention on a monthly basis. Show less



Gentlemen's Factory

• United States
• Social Networking Platforms
• 1 - 100 Employee

• Volunteer Project Management Lead

  • Apr 2019 - Jan 2021

  •Work closely with founder to define and develop vision and resources •Lead and execute project timelines while adjusting and establishing clear expectations for staff •Coordinated marketing efforts, Eventbrite campaign, entertainment contractors, speakers, and event logistics for events with up to seven hundred attendees •Work closely with founder to define and develop vision and resources •Lead and execute project timelines while adjusting and establishing clear expectations for staff •Coordinated marketing efforts, Eventbrite campaign, entertainment contractors, speakers, and event logistics for events with up to seven hundred attendees



Sensory Street Pediatric Occupational Therapy, P.C

• Brooklyn,NY

• Volunteer Administrative Assistant

  • Nov 2018 - May 2019

  •Work closely with founder to define and develop vision and resources •Lead and execute project timelines while adjusting and establishing clear expectations for staff •Coordinated marketing efforts, Eventbrite campaign, entertainment contractors, speakers, and event logistics for events with up to seven hundred attendees •Work closely with founder to define and develop vision and resources •Lead and execute project timelines while adjusting and establishing clear expectations for staff •Coordinated marketing efforts, Eventbrite campaign, entertainment contractors, speakers, and event logistics for events with up to seven hundred attendees



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Solutions Specialist

  • May 2014 - Jan 2017

  •Informed and educated employees on Verizon point of sale program and best practices to retain current existing client base and improve customer services experience by 2% per quarter. •Managed and organized large cellular accounts for medium sized businesses and consumers to provide award winning customer service and ensure client retention and business acquisition •Made and received over fifty phone calls per week and processed changes in the computer sales system to open new lines of business and improve customer experience. •Acted as HR Ambassador, informing fellow staff on benefits and professional development opportunities on a monthly basis. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Associate Trainer and Barista

  • Mar 2012 - May 2014

  •Served an average of 500 customers daily alongside a team that won two company customer service awards •Lead and trained new hires as well as veteran employees concerning the utilization of point of sale technology, beverage crafting, and best practices for customer service. •Ensured compliance to company guidelines and customer service/experience practices through the observation of new hires. •Served an average of 500 customers daily alongside a team that won two company customer service awards •Lead and trained new hires as well as veteran employees concerning the utilization of point of sale technology, beverage crafting, and best practices for customer service. •Ensured compliance to company guidelines and customer service/experience practices through the observation of new hires.



The Bowery Mission

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Counselor and Speaker

  • May 2009 - Jun 2011

  Designed and implemented structure for meetings; trained fellow volunteers in public speaking Designed and implemented structure for meetings; trained fellow volunteers in public speaking



Music Honor Society

• President

  • Sep 2009 - Jun 2010

  Conducted and facilitated weekly meetings; coordinated entertainment and refreshments at community centers; responsible for website maintenance Conducted and facilitated weekly meetings; coordinated entertainment and refreshments at community centers; responsible for website maintenance