Experience

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH)

• United States
• Alternative Medicine
• 400 - 500 Employee

• Senior Account Manager // Head of Social Equity - NJ

  • Jul 2023 - Present

• Wholesale Account Manager

  • Jul 2022 - Jul 2023

• Accounts Coordinator

  • Feb 2022 - Jul 2022



TradeCraft Origin

• United States
• Retail
• 1 - 100 Employee

• Regional Manager, Mid-Atlantic

  • Sep 2021 - Oct 2021

  The Chief Growth Officer engaged me on a contract basis to build relationships with local growers and processors in preparation for the launch of new cannabis brands and products. I attended the 2021 MJBiz conference in Las Vegas as a representative and came back with new contacts, market intelligence, and great excitement for things to come in the industry. The Chief Growth Officer engaged me on a contract basis to build relationships with local growers and processors in preparation for the launch of new cannabis brands and products. I attended the 2021 MJBiz conference in Las Vegas as a representative and came back with new contacts, market intelligence, and great excitement for things to come in the industry.



TerrAscend

• Canada
• Alternative Medicine
• 100 - 200 Employee

• Director of Dispensary Operations

  • Oct 2018 - Aug 2021

  Office Manager 4/2021 – 8/2021 Director of Dispensary Operations, King of Prussia, PA 1/2020 – 4/2021 General Manager, Apothecarium Dispensary, Plymouth Meeting, PA 4/2019 – 1/2020 Wellness Associate, Plymouth Meeting, PA 10/2018 – 4/2019 While the industry was new to me and the region, creating seamless, top-notch customer and team experiences was something I already knew very well. Using this, I developed streamlined standard operating procedures around patient check-in, inventory management, and communication. Overhead spending went down. Customer satisfaction went up. And the team bonded. By designing a more user-friendly vendor banking validation process, expediting the approval process, and streamlining the vendor on-boarding process, our vendor relationships improved, delays in procuring products were reduced, and I negotiated more patient-friendly prices and company-friendly payment terms. I instituted these SOPs at new locations while developing and executing hiring, on-boarding, training and retention strategies. New location operations were up and running and generating $1M in weekly revenue quickly, even through COVID. A week after the world shut down, and as soon as the Governor approved curbside pickup, Ilera opened the 1st-ever PA drive-thru dispensary service to meet patient demand. I oversaw construction and build-out and created new SOPs for this adaption, and now continued extension and competitive advantage, of our service. The team rallied through these challenges; I was really proud. When Ilera was acquired, we felt the usual uncertainty, concern, and even mourning, that had become all too familiar in 2020. New people came in. Some were shifted around, like me, but few left. I was recognized by the Board of Directors as an MVP for keeping the team largely whole and optimistic for the next phase of the company. It really helped when leadership implemented the higher standardized entry-level hourly pay for which I had advocated. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Part-time Shift Supervisor

  • Jan 2017 - Apr 2019

  Starbucks training is world-renowned for producing consistent quality customer experience (CX), optimizing efficiency through lean operations, and wide-spread, fervent adoption of its inclusive, welcoming culture. Once you are attuned to the benefits of these details, you always notice either their presence or their absence. As a shift manager and trainer, I developed relationships with my staff and clientele. We created a warm, welcoming experience focused on “the little things” that drove regular visits, like remembering someone’s name and their order. Show less



Aéropostale

• United States
• Retail
• 700 & Above Employee

• General Store Manager

  • May 2001 - Oct 2018

  General Store Manager 5/2001 – 10/2018 Assistant Manager, various locations PA and NJ 2005 – 2014 Sales Lead/Keyholder, Springfield PA and Cherry Hill, NJ 2004 – 2005 Sales Associate, Media, PA 2001 – 2004 Retail (along with food service, I’d argue) is a good pressure-testing ground for those in customer service. The best way I found we make it through with a smile on our faces? Having each other’s backs. What makes a college graduate stay in retail after graduation? The proper answer probably is leadership opportunity, and certainly there was that, but it was the bonds of friendship with my team that kept me anchored to Aeropastale. As a leader, I felt at times like an anchor keeping the ship steady, like achieving a shrink goal of less than 1%, but in a large brand like Aeropastale, you feel very far from the captain, even when you are recognized as top management talent at a leadership seminar. Now that I have risen in rank and responsibility to have more of a say in steering the ship, I am grateful for the perspective, pragmatism, and patience my retail career provided to me. Show less