Laken Collins
Student Services Specialist at Mesa Community College- Claim this Profile
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Topline Score
Bio
Jeff Rhoads
Laken is dependable, hard-working, and knowledgeable in the work that she does for Mesa Community College’s Admissions & Records team. I will often turn to Laken for her feedback and assessment when trying to resolve a challenge or find a solution to a process that needs improved. Laken is a very good communicator and is able to articulate the bigger picture of the work she is doing and the support that is needed to improve the teams efficiency.
Jeff Rhoads
Laken is dependable, hard-working, and knowledgeable in the work that she does for Mesa Community College’s Admissions & Records team. I will often turn to Laken for her feedback and assessment when trying to resolve a challenge or find a solution to a process that needs improved. Laken is a very good communicator and is able to articulate the bigger picture of the work she is doing and the support that is needed to improve the teams efficiency.
Jeff Rhoads
Laken is dependable, hard-working, and knowledgeable in the work that she does for Mesa Community College’s Admissions & Records team. I will often turn to Laken for her feedback and assessment when trying to resolve a challenge or find a solution to a process that needs improved. Laken is a very good communicator and is able to articulate the bigger picture of the work she is doing and the support that is needed to improve the teams efficiency.
Jeff Rhoads
Laken is dependable, hard-working, and knowledgeable in the work that she does for Mesa Community College’s Admissions & Records team. I will often turn to Laken for her feedback and assessment when trying to resolve a challenge or find a solution to a process that needs improved. Laken is a very good communicator and is able to articulate the bigger picture of the work she is doing and the support that is needed to improve the teams efficiency.
Credentials
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Empower Online Training
ASU CareerCatalystJul, 2022- Oct, 2024
Experience
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Mesa Community College
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United States
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Higher Education
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700 & Above Employee
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Student Services Specialist
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Dec 2017 - Present
Processes incoming high school transcripts, enters GPA, milestones, completes to do list items in SIS.Post college transcript evaluations in SIS.Evaluates incoming college transcripts. A&R team lead for Admissions and Standards Committee.Handles the A&R portion of course applicability report. Assists new and continuing students with all enrollment services and processes entailing admission, placement testing, registration, fiscal functions, financial aid, residency, transcripts, and graduation.Provides assistance at front counter, welcome desk, self-service areas and other campus locations as needed.Collects, inputs, modifies, and verifies student information in into online Student Information System (SIS). Troubleshoots and identifies solutions to student enrollment related questions and problems.Assists in training and supporting the work of student workers, temporary workers, and new hires.
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GateWay Community College
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United States
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Higher Education
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300 - 400 Employee
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Student Services Specialist
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Jan 2016 - Dec 2017
Provides information about programs, admission requirements, financial aid, and explains program requirements to potential students. Ensures that students have completed all the necessary steps for enrollment by maintaining correspondents with students regarding to do items.Advises students regarding certificate and graduation requirements. Coordinates with the recruitment team to ensure a smooth transition from applicant to students. Meets with and provides tours to students to address any enrollment concerns or issues.I work with SIS daily to perform admissions, registration and other transactions that are required to maintain accurate files and records. use excel to keep track of potential students in conjunction with CRM.
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Rio Salado College
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United States
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Higher Education
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700 & Above Employee
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Administrative Assistant - Dual Enrollment
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Feb 2015 - Jan 2016
Provides secretarial and administrative support for Dual Enrollment: word processing, scheduling, filling, mailings and photocopying, answering phone lines.Provides information on the application/registration process and admission requirements for classes to student prospects and current students.Reviews applications to ensure the applicants have necessary paperwork for admissions and state residency.Creates and maintains various tracking databases regarding acceptance into pilot programs and notifies students of eligibility for special programs. Prepares and reconcile reports related to enrollment in order to meet district requirements.
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ESM
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United States
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Education Administration Programs
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300 - 400 Employee
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ASU Enrollment Counselor
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Aug 2013 - Feb 2015
Manages students account in Peoplesoft to analyze, identify, and resolves problems that students may incur to ensure successful enrollment before start dates.Conducts conversations with potential students both freshman, transfer, and continuing students through inbound/outbound calls, emails and chats regarding interest, determining major match, and eligibility for admission requirements.Interprets and applies admission requirements for over 45 programs pertaining to freshman and transfer students.Researches issues to resolve issues or to escalate issues to the correct department.
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Education
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2016 - 2016
Mesa Community College
Certificate of Completion, Real Estate -
2011 - 2013
Arizona State University
Bachelor of Arts (BA), Business(Public Service and Public Policy) -
2008 - 2011
Arizona Western College
Associate's degree, Business -
2008 - 2011
Arizona Western College
AAS, Accounting
Community
