Experience

Clinical & Support Options, Inc.

• United States
• Mental Health Care
• 100 - 200 Employee

• IT Manager, Special Projects

  • Nov 2021 - Present

  SharePoint Admin, Barracuda Phishline, O365 Admin, Mobile Device Admin, Server Admin, Active Directory Admin, telehealth support, special projects and deployments.

• Information Technology Managing Specialist

  • Sep 2020 - Nov 2021

  Assisting staff with technology issues. Monitor help desk. Travel to different offices throughout western Massachusetts throughout the week to resolve computer and IT related issues in person.



Franklin County Sheriff's Office

• United States
• Law Enforcement
• 100 - 200 Employee

• Information Technology Support Specialist

  • Nov 2018 - Aug 2020

  Tier 1 tech support – provided in person, phone, email, and remote assistance to the employees working the County Jail. Supervised 2 IT interns while heading up a PC refresh of 150+ computers summer of 2019. Provided work from home support March - May of COVID19. Tier 1 tech support – provided in person, phone, email, and remote assistance to the employees working the County Jail. Supervised 2 IT interns while heading up a PC refresh of 150+ computers summer of 2019. Provided work from home support March - May of COVID19.



Pioneer Gardens

• Deerfield, MA

• Assistant Shipping Manager

  • Jun 2017 - Oct 2017

  Assist Shipping Manager by preparing orders of plants to ship across North America. Track inventory and other details via Microsoft Access and Excel. Various other duties. Assist Shipping Manager by preparing orders of plants to ship across North America. Track inventory and other details via Microsoft Access and Excel. Various other duties.



Bob Jones University

• United States
• Higher Education
• 700 & Above Employee

• IT Service Desk Team Lead

  • Jul 2016 - Mar 2017

  Served as a team lead for the IT Service Desk. Interacted closely with faculty and staff as well as supervising the undergrad IT technicians. Provided IT assistance when undergrad workers were not available. Managed the IT ticket system to ensure quick, efficient service to faculty and staff experiencing computer issues. Served as a team lead for the IT Service Desk. Interacted closely with faculty and staff as well as supervising the undergrad IT technicians. Provided IT assistance when undergrad workers were not available. Managed the IT ticket system to ensure quick, efficient service to faculty and staff experiencing computer issues.



Alpha Automotive

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Technician

  • Jul 2015 - Jun 2016

  Repaired auto parts. Repaired auto parts.



International Wholesale

• Southfield, MI

• Order Selector

  • Mar 2015 - Jul 2015

  Prepared orders for shipping Prepared orders for shipping



Northland International University

• United States
• Higher Education
• 1 - 100 Employee

• Library Assistant

  • Sep 2013 - Jul 2014

  Supervised undergrad library workers. Provided many forms of assistance to library patrons. In charge of Amazon sales for the library. Supervised undergrad library workers. Provided many forms of assistance to library patrons. In charge of Amazon sales for the library.



Northland Camp & Conference Center

• Religious Institutions
• 1 - 100 Employee

• Teen Counselor

  • May 2012 - Aug 2013

  I counseled and helped teenagers as they made life impacting decisions in their lives. I counseled and helped teenagers as they made life impacting decisions in their lives.



Hillside Plastics, Inc.

• Trimmer Packer

  • May 2008 - Dec 2010

  I trimmed and packed plastics bottles. I trimmed and packed plastics bottles.