Experience

The Shlenker School

• United States
• Education
• 1 - 100 Employee

• Substitute Teacher

  • Feb 2023 - Present



H&M

• Sweden
• Retail
• 700 & Above Employee

• Customer Service Agent

  • Feb 2019 - Oct 2019

  o Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices, upcoming promotions, and order inquiries. o Educated customers on how to use loyalty programs, as well as informed them about company values and policies. o Recorded customer interaction details into SAP case management software to track requests, document problems, and create a log of solutions offered. o Suggested alternative products to persuade canceling customers to stay with the company, resulting in a decrease in cancellations. o Abided by the Global Data Protection Regulation (GDPR) when managing sensitive customer data. o Answered customer telephone calls promptly and in an appropriate manner and was able to maintain an 80% or higher customer satisfaction rate. Show less



Mondelēz International

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Intern

  • Jul 2014 - Sep 2014

  o Internship in Supply Chain & Marketing o Shadowed District Managers in day to day operations o Prepared various communication pieces and customer materials o Compiled and organized customer data o Internship in Supply Chain & Marketing o Shadowed District Managers in day to day operations o Prepared various communication pieces and customer materials o Compiled and organized customer data