Language Services Account Executive

• Oct 2021 - Present

Business Development Specialist

• Feb 2018 - Oct 2021

Contribute to CyraCom’s overall growth and profitability by pursuing and developing strategic business relationships through outside and inside sales of over the phone/video interpretation and translation services.Identify, prospect, cold call, and elaborate engaging emails to educate potential customers on CyraCom’s capabilities.Research companies and contacts through different platforms to prepare sales campaigns for different verticals in efforts to expand clientele.Sell multi-year contracts encompassing CyraCom’s portfolio of products and services.Identify, qualify, develop, and manage prospects through close and work with marketing and sales management to close potential new clients.Follow up with inbound leads and educate prospects on CyraCom’s services to provide solutions, and guide them to close.Maintain customers and companies information in the CRM.Provide account management support to current clients. Show less

Operations Supervisor

• Jan 2017 - Jan 2018

Responsible for overseeing the day-to-day supervisor activities of one or more assigned teams, such as supporting call center management and staff.Supervised staff with regards to assigning tasks, monitoring work performance, and coaching.Participated in the hiring, training, recommending and approving salary actions and recommending and administering corrective actions, including termination.Resolved problems directly through coaching of subordinates and/or collaboration with peers and management.Managed key performance indicators and interpreter payroll metrics.Conducted regular monitoring of interpreter calls, identifies and addresses performance opportunities.Provided meaning for meaning, consecutive over the phone interpreting in Spanish. Show less

Spanish Interpreter

• Sep 2013 - Dec 2016

Provide meaning for meaning, consecutive over the phone interpretation in the following industries:MedicalHealthcareP&C InsuranceFinanceBankingSocial Services911State & LocalRetailUtilitiesCMS

Business Owner

• Sep 2020 - Present

As an Odin Energy certified partner, SÓL Energy's mission is to help homeowners and business save money on their electric utility, and positively impact the environment by utilizing solar energy and energy efficiency products. -The Sun is Free. Use It! As an Odin Energy certified partner, SÓL Energy's mission is to help homeowners and business save money on their electric utility, and positively impact the environment by utilizing solar energy and energy efficiency products. -The Sun is Free. Use It!