Experience

Michael's House

• United States
• Mental Health Care
• 1 - 100 Employee

• Residential Counselor

  • Oct 2018 - Present



European Wax Center

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Manager

  • Jun 2016 - Present

  Oversee and manage the daily operations of the center. • Assists Franchise Owner in setting all package and retail sales goals. • Responsible for achieving all package and retail sales goals. • Manage all staff. • Train, monitor and coach performance of all associates. • Responsible for creating and maintaining staff and waxers work schedules. • Responsible for all human resource functions for sales associates and waxers including interviewing, hiring, training, disciplining and terminating. • Providing excellent service to guests by answering phone calls, setting reservations, greeting guests upon arrival and selling packages. • Maintain professional and impeccable environment for employees and guests. • Responsible for generating sales reports, Payroll, bank deposits, inventory and ordering supplies.



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Lead Manager

  • Jan 2012 - Jun 2016

  Overseeing and managing the daily operations of the clinic.Achieving all membership and retail sales goals.Managing sales associates and massage therapy staff.Training and monitoring the performance of sales associates.Creating and maintaining staff and therapist work schedules.Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships.Maintaining professional and impeccable clinic environment for employees and members/ guests.Generating sales reports, payroll, bank deposits, maintaining inventory and ordering supplies at Clinic Administrator request.



HomeLife Partners LLC

• United States
• Individual and Family Services
• 1 - 100 Employee

• Assistant Care Manager

  • May 2015 - Oct 2015

  Determine the appropriate level of services, selecting and managing the Caregiver, recommending changes as needed.Attend doctor appointments, facilitating communication between doctor, client, and family, and if appropriate, monitoring client’s adherence to medical orders and instructions.Keep family members and professionals informed as to the well-being and changing needs of the client.Provide opportunities for the client to engage in social, recreational, or cultural activities to enrich the quality of life.Refer to or consult with elder law attorneys, providing expert opinion for courts in determining level of care.Review or oversee bill paying, managing household petty cash, consulting with accountant or client’s Power of Attorney.Provide information on Federal and state entitlements; connecting families to local programs.Monitor client at home; recommending technologies to add to security or safety; observing changes and potential risks of exploitation or abuse.



CROSSMARK

• United States
• Business Consulting and Services
• 700 & Above Employee

• Sales Rep

  • Oct 2012 - Oct 2013

  • Cross-merchandising support: served as valuable interface between updating new orders, products’ stock, visual presentation of merchandise, new displays, marketing/promotions, pricing, customers’ relationship, budget, and sales figures reports.• Identify sales opportunities and build awareness toward products.• Guided and supervised employees working in retail stores of the firm on products displays, promotion, new products, effective customer service and sales techniques – Worked in coordination with each store’s individual needs, thus facilitating the successful functioning of the store.• Developed strong relationships with customers – maintained cordial relations with existing and new customers.• Submitted timely and accurate reports related to the arrival of new stock or remaining supplies in the store.• Superintended the condition of the store and ensured proper maintenance, for optimum customer appeal.



Source Interlink Companies

• Entertainment Providers
• 300 - 400 Employee

• Merchandiser

  • Feb 2012 - Feb 2013

  • Cross-merchandising support: served as valuable interface between updating new orders, products’ stock, visual presentation of merchandise, new displays, marketing/promotions, pricing, customers’ relationship, budget, and sales figures reports.• Identify sales opportunities and build awareness toward products.• Guided and supervised employees working in retail stores of the firm on products displays, promotion, new products, effective customer service and sales techniques – Worked in coordination with each store’s individual needs, thus facilitating the successful functioning of the store.• Developed strong relationships with customers – maintained cordial relations with existing and new customers.• Submitted timely and accurate reports related to the arrival of new stock or remaining supplies in the store.• Superintended the condition of the store and ensured proper maintenance, for optimum customer appeal.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Loss Prevention manager

  • Jun 2007 - Jun 2010

  • Performed data system analysis. • Identified fraudulent transactions/accounts on retail lines of business. • Installed several hardware upgrades for Lowe's Computer systems and surveillance operating systems. • Keyed data into district computer system for the purpose of ensuring up-to-date, accurate information in district database. • Performed data system analysis. • Identified fraudulent transactions/accounts on retail lines of business. • Installed several hardware upgrades for Lowe's Computer systems and surveillance operating systems. • Keyed data into district computer system for the purpose of ensuring up-to-date, accurate information in district database.



Mervyns

• Retail
• 300 - 400 Employee

• Loss Prevention manager

  • Jun 2004 - Jun 2007

  • Trained store management and associates in three Southern California locations on asset protection, procedures and workplace safety.• Implemented and managed physical security and store observation programs.• Conducted training on the detection and apprehension of shoplifters, investigation of dishonest employees and company audit program for new Loss Prevention Agents.• Detail analysis of exception reporting systems including trends, queries and monthly reporting.• Participated in new store openings and facilitated turnover process for six locations.• Coordination of all outside security guard services, armored car and alarm services.• Implemented enhanced physical security requirements for high-shrink locations.• Liaison with Law Enforcement and legal community.• Conducted shoplift investigations and apprehensions.• Responsible for auditing daily cash overages and shortages.• Worked daily with Store Management and Sales Associates to minimize internal and external theft activity.



AHRC New York City

• United States
• Non-profit Organizations
• 700 & Above Employee

• House manager

  • Feb 1995 - Dec 2003

  • Responsible for the overall coordination and management of the mental health care center.• Handled the tasks of organizing, planning and managing mental health services for patients, 18 years of age and older.• Oversaw and monitored the delivery of mental health services like clinic management and regional services.• Responsible for evaluating performance outcome.• Handled the tasks of conducting programs and developing strategies to improve the health center.• Responsible for administering, reviewing and making recommendations for the revision of policies and procedures of the health center• Assisted senior managers in the planning and promotion of clinical protocols and standards.• Handled the tasks of providing clinical services to patients enrolled in mental health department.• Responsible for providing program oversight and clinical supervision like clinical service delivery, contract compliance, maintenance of client records and public relations.• Liaised with private agencies and various government officials.