Charlie Rozentals
Head of Workspace Delivery at Cloud Technology Solutions- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Julian Spencer
Charlie was the Change Management Lead on Technology Improvement, Change Management and Training project. From the outset Charlie and CTS showed an understanding of our needs for the project and instilled a confidence that they would be able to deliver the project on time, within budget and to our requirements. We viewed the project very much as a collaborative exercise between CTS and Citizens Advice SORT and pleasingly a solid, productive and healthy working relationship was built between the respective members of the project team. Throughout the project Charlie was unstinting in the support they provided, always available at a moments notice to respond to an issue, provide guidance or allay any concerns we might have. The fact that the project was delivered in challenging circumstances further highlights the excellent work that was delivered. Indeed, the adaptability and resolve shown by Charlie and CTS demonstrates further the exceptional level of support that was provided.
Dennis Groenveld
Charlie worked for more than two years in the Google practice at Appirio where he did an awesome job. Charlie is a self-starter and designed and delivered change management programmes for our key customers globally that included readiness-, communication and marketing-, stakeholder-, transformation and training programmes. His G Suite knowledge is unparalleled. I hope that our paths cross again.
Julian Spencer
Charlie was the Change Management Lead on Technology Improvement, Change Management and Training project. From the outset Charlie and CTS showed an understanding of our needs for the project and instilled a confidence that they would be able to deliver the project on time, within budget and to our requirements. We viewed the project very much as a collaborative exercise between CTS and Citizens Advice SORT and pleasingly a solid, productive and healthy working relationship was built between the respective members of the project team. Throughout the project Charlie was unstinting in the support they provided, always available at a moments notice to respond to an issue, provide guidance or allay any concerns we might have. The fact that the project was delivered in challenging circumstances further highlights the excellent work that was delivered. Indeed, the adaptability and resolve shown by Charlie and CTS demonstrates further the exceptional level of support that was provided.
Dennis Groenveld
Charlie worked for more than two years in the Google practice at Appirio where he did an awesome job. Charlie is a self-starter and designed and delivered change management programmes for our key customers globally that included readiness-, communication and marketing-, stakeholder-, transformation and training programmes. His G Suite knowledge is unparalleled. I hope that our paths cross again.
Julian Spencer
Charlie was the Change Management Lead on Technology Improvement, Change Management and Training project. From the outset Charlie and CTS showed an understanding of our needs for the project and instilled a confidence that they would be able to deliver the project on time, within budget and to our requirements. We viewed the project very much as a collaborative exercise between CTS and Citizens Advice SORT and pleasingly a solid, productive and healthy working relationship was built between the respective members of the project team. Throughout the project Charlie was unstinting in the support they provided, always available at a moments notice to respond to an issue, provide guidance or allay any concerns we might have. The fact that the project was delivered in challenging circumstances further highlights the excellent work that was delivered. Indeed, the adaptability and resolve shown by Charlie and CTS demonstrates further the exceptional level of support that was provided.
Dennis Groenveld
Charlie worked for more than two years in the Google practice at Appirio where he did an awesome job. Charlie is a self-starter and designed and delivered change management programmes for our key customers globally that included readiness-, communication and marketing-, stakeholder-, transformation and training programmes. His G Suite knowledge is unparalleled. I hope that our paths cross again.
Julian Spencer
Charlie was the Change Management Lead on Technology Improvement, Change Management and Training project. From the outset Charlie and CTS showed an understanding of our needs for the project and instilled a confidence that they would be able to deliver the project on time, within budget and to our requirements. We viewed the project very much as a collaborative exercise between CTS and Citizens Advice SORT and pleasingly a solid, productive and healthy working relationship was built between the respective members of the project team. Throughout the project Charlie was unstinting in the support they provided, always available at a moments notice to respond to an issue, provide guidance or allay any concerns we might have. The fact that the project was delivered in challenging circumstances further highlights the excellent work that was delivered. Indeed, the adaptability and resolve shown by Charlie and CTS demonstrates further the exceptional level of support that was provided.
Dennis Groenveld
Charlie worked for more than two years in the Google practice at Appirio where he did an awesome job. Charlie is a self-starter and designed and delivered change management programmes for our key customers globally that included readiness-, communication and marketing-, stakeholder-, transformation and training programmes. His G Suite knowledge is unparalleled. I hope that our paths cross again.
Credentials
-
Change Management Foundation
APMG InternationalAug, 2020- Nov, 2024 -
Change Management Practitioner
APMG InternationalAug, 2020- Nov, 2024 -
Google Apps: Change Management (Apps 400)
GoogleSep, 2015- Nov, 2024 -
Apple Certified Sales Trainer (ACST)
AppleMar, 2013- Nov, 2024 -
Google Certified Associate - G Suite Administrator
GoogleDec, 2017- Nov, 2024
Experience
-
CTS
-
United Kingdom
-
Information Technology & Services
-
300 - 400 Employee
-
Head of Workspace Delivery
-
Feb 2021 - Present
-
-
Adoption Services Lead
-
Apr 2020 - Feb 2021
-
-
Change Manager
-
May 2019 - Apr 2020
-
-
-
NTT Ltd. Collaboration & CX
-
United Kingdom
-
IT Services and IT Consulting
-
200 - 300 Employee
-
Organisational Change Manager EMEA
-
Feb 2019 - May 2019
-
-
-
Appirio
-
United States
-
Information Technology & Services
-
200 - 300 Employee
-
Senior Change Management Consultant
-
Aug 2016 - Dec 2018
Achieved NPS scores between 8/10 and 10/10 on 11 projects (four ‘10’s’) I was the lead on one of the biggest accounts in Appirio’s history Increased adoption of Google Docs and Slides by 44% in just a 6 week period, with the customer having been on G Suite for 2 years already Designed an internal change management ‘menu’ to help respond to RFPs faster and more thoroughly Adoption at one customer was so great that a thesis is being written about its success! Gained repeat business from almost all accounts through my customer success work
-
-
-
Accenture
-
Ireland
-
Business Consulting and Services
-
700 & Above Employee
-
Change Management Consultant - Cloud First
-
Feb 2015 - Aug 2016
Guided a large supermarket to deliver one of the biggest transformation projects in its history Enabled ~20,000 staff to be trained in just 3 months by designing and executing a 6-week train-the-trainer programme Improved employee satisfaction with workplace technology by 60% Guided a large supermarket to deliver one of the biggest transformation projects in its history Enabled ~20,000 staff to be trained in just 3 months by designing and executing a 6-week train-the-trainer programme Improved employee satisfaction with workplace technology by 60%
-
-
-
Goldsmiths, University of London
-
United Kingdom
-
Higher Education
-
700 & Above Employee
-
IT Projects Trainer (3 days P/W, Contract)
-
Jun 2013 - Feb 2015
Transitioned 2000 university staff to transition to the Cloud, tackling both cultural and technological hurdles during a time of heightened data security concerns Invited to be a guest facilitator for several focus group sessions in The University Project Board member Transitioned 2000 university staff to transition to the Cloud, tackling both cultural and technological hurdles during a time of heightened data security concerns Invited to be a guest facilitator for several focus group sessions in The University Project Board member
-
-
-
Zaggars Limited
-
London, United Kingdom
-
Freelance IT Trainer
-
Sep 2011 - Feb 2015
Delivering training for high profile clients including John Lewis, Apple, ITV, Lafarge Tarmac, EE, Experian and Haymarket Media Having done several projects for Cloud Sherpas, I was asked to join the company on a full-time basis to also deliver change management services. Cloud Sherpas was later acquired by Accenture Delivering training for high profile clients including John Lewis, Apple, ITV, Lafarge Tarmac, EE, Experian and Haymarket Media Having done several projects for Cloud Sherpas, I was asked to join the company on a full-time basis to also deliver change management services. Cloud Sherpas was later acquired by Accenture
-
-
-
ITV
-
United Kingdom
-
Broadcast Media Production and Distribution
-
700 & Above Employee
-
Mac & Google Apps Trainer (Contract)
-
Sep 2011 - Dec 2012
• Delivery of an all-day 'Getting Going' course focusing on Mac, Google Apps and Citrix. • Delivery of specialist Google App's courses. • 5000-employee rollout. • Produced facilitators guides for 2 other courses including a Familiarisation course and a Google specific course. • Design and production of course support materials such as user guides, posters and quick reference guides. • Designed and produced 3 short video infomercials for the project. • Delivery of a 2 hour Familiarisation session, introducing employees to Mac and Google Apps. • Presented and assistant produced an internal training video.
-
-
-
Apple
-
United States
-
Computers and Electronics Manufacturing
-
700 & Above Employee
-
Sales & Product Trainer (Apple Solutions Consultant)
-
Mar 2009 - Aug 2011
Known internally as an Apple Solutions Consultant (ASC), my role was to train and develop Dixons Retail employees in all aspects of Apple products to be able to provide customers with a complete solution. To switch PC users to be Mac users. To grow the Apple business within Dixons Retail. Known internally as an Apple Solutions Consultant (ASC), my role was to train and develop Dixons Retail employees in all aspects of Apple products to be able to provide customers with a complete solution. To switch PC users to be Mac users. To grow the Apple business within Dixons Retail.
-
-
-
RHR
-
United Kingdom
-
Staffing and Recruiting
-
1 - 100 Employee
-
Account Executive
-
Sep 2008 - Mar 2009
Recruiting for retail management positions. From Supervisory to Director level for many major retail chains. Recruiting for retail management positions. From Supervisory to Director level for many major retail chains.
-
-
-
Ted Baker
-
Retail Apparel and Fashion
-
700 & Above Employee
-
Manager
-
May 2002 - Aug 2008
Working in various stores and in various positions ranging from sales assistant to Concession Manager managing teams of up to 18 staff with turnovers of up to £3m. Working in various stores and in various positions ranging from sales assistant to Concession Manager managing teams of up to 18 staff with turnovers of up to £3m.
-
-
Education
-
1997 - 2002
Arnold Hill Comprehensive
Community
