Senior IT Consultant

• Nov 2022 - Present

IT Consultant

• Mar 2021 - Dec 2022

First-hand experience with the successes and the challenges our customers meet. Working with IT operations and support for customers, participate in and lead projects and documentation and operational environments. Involved in design, delivery, and documentation of customer solutions in accordance with relevant requirements. Advising and sharing knowledge and experience with co-workers and customers.• IT operations and hands-on support for our customers• Active Directory Cloud services like Azure and Microsoft 365 • Mobile device management • Participate in projects and documentation for our operational environments • Participate in IIoT projects for external customers• Involved in design, delivery, and documentation of customer solutions in accordance with relevant requirements

Service Desk Analyst

• Aug 2019 - Mar 2021

Responsible focusing on desktops, and servers support dealing with high priority calls, managing tickets. • Monitoring client environments via N-Central monitoring platform.• Troubleshooting Windows environments, both server and desktop.• Installing and configuring Exchange environments, 2007 to Office 365.• Configuring network services, AD, DNS, and DHCP.• Office 2003-2016 support, Outlook, Word and Excel etc.• Monitoring and maintenance of Datto backups• Utilisation of ITIL processes and practices.• Operating Systems:Windows Server 2003–2012 R2; Windows 10; Ubuntu; iOS; Android.

Service Desk Technician

• Mar 2019 - Aug 2019

• Microsoft Dynamics NAV and Business Central ERP Systems development and configuration for multiple Oil and Gas Clients. • Creating and designing reports for NAV • SQL Installation and configuration to work with ERP software • Utilization of Microsoft Remote Desktop and Citrix Receiver • Managing of Jet Report and Microsoft 365 licences. • Installing, assessing, troubleshooting, maintaining computer software and hardware. • Setting up and configuration of copiers, printers, and scanners, • Constant contact with clients, performing tasks answering to emails using ticketing system.

Materials Controller

• Dec 2018 - Mar 2019

• Issuing and receiving stock items with attention to accuracy and maintenance using ERP c-sam software • Performing goods-in and goods-out tasks and transactions relating to the receipt and despatch of goods • Assistance in the development of new ERP system • Issuing and receiving stock items with attention to accuracy and maintenance using ERP c-sam software • Performing goods-in and goods-out tasks and transactions relating to the receipt and despatch of goods • Assistance in the development of new ERP system

Manufacturing and Technical Assistant

• Jan 2014 - Mar 2018

Supply Chain support: developing strong relationships with 3 rd party suppliers, purchasing materials and equipment (including raising purchase documentation), logging equipment and cased hole solutions, monitoring vendor performance, ensuring equipment is delivered according to schedule , goods receipt inspection, raising non conformances and communicating to design department as required. - Technical support: monitoring calibration requirements, test and assembly duties as required for the support of product manufacture. - Utilisation of Microsoft Office and ERP/MRP packages.