Alessio Vancieri

IT Helpdesk Service at Duferco SA
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Contact Information
us****@****om
(386) 825-5501
Location
CH
Languages
  • Inglese Full professional proficiency
  • Francese Professional working proficiency
  • Italiano Native or bilingual proficiency

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Credentials

  • Formazione base per le attivita di supporto/assistenza alle stampanti ZEBRA
    Delta Informatica SA
    Jan, 2020
    - Nov, 2024
  • Informatico di gestione dipl. SSS
    Scuola Superiore Specializzata di Economia - Sezione di Informatica di Gestione (SSSE-SIG)
    Feb, 2019
    - Nov, 2024
  • Informatico AFC
    SPAI Locarno
    Aug, 2012
    - Nov, 2024

Experience

  • Duferco
    • Switzerland
    • Mining
    • 100 - 200 Employee
    • IT Helpdesk Service
      • Dec 2021 - Present

      - Support users during the troubleshooting process - Perform remote troubleshooting using diagnostic techniques, perform preliminary analysis - Management/coordination of service requests/anomalies relating to workstations, mobile and fixed telephony, printers, main company applications - First point of contact for technical assistance - Help Desk 1st and 2nd level - Software distribution through PDQ - Windows scripting - Support users during the troubleshooting process - Perform remote troubleshooting using diagnostic techniques, perform preliminary analysis - Management/coordination of service requests/anomalies relating to workstations, mobile and fixed telephony, printers, main company applications - First point of contact for technical assistance - Help Desk 1st and 2nd level - Software distribution through PDQ - Windows scripting

  • Sintetica
    • Switzerland
    • Pharmaceutical Manufacturing
    • 100 - 200 Employee
    • IT Helpdesk Technician
      • Aug 2019 - Nov 2021

      -Manage systems, applications and appliances employed to maintain compliance with all regulatory requirements, to include ISO 9001/ISO 27001 /FDA cfr21 part 11 /GxP /NIST standards -Accountable to establish and maintain ISSP's and SysSp's -Administrator for GxP, business, mission and safety critical systems/applications -Managing Payments Service Providers -Global Track and Trace and GS1 Serialization systems administrator with focus on regulated electronical records exchange, digital certificates, digital signatures, communication protocols and encryption -Responsible for ICT infrastructure and all related operations -VMware administrator -Administrator of the Enterprise Resource Planning(ERP) system -Data Base Manager accountable for the backup and restore of data and systems in case of incidents -Accountable for the validation and qualification of computerized systems -Administrator of the Firewall, the VolP communication system and all Cloud Based solutions -Management/coordination of service requests/anomalies related to workstations, mobile and fixed telephony, printers, main business applications, computer systems to support the production process -First contact point for technical assistance -Responsible for requests relevant for the IT organizational units and/or any external suppliers -Recording events, problems, and their resolution -Ticketing system management: categorization, classification, and allocation of tickets; responsible for their resolution -Manage the Roll-out and support for new applications/technologies -Perform remote troubleshooting using diagnostic techniques, perform preliminary analysis and if needed involve external resources -Helping users through the troubleshooting process -Providing accurate information and train end users about ICT products, services and systems -Identifying and suggesting possible improvements to enhance procedures and policies -Administrator for laboratory and production systems in strong regulated environments

  • University of Applied Sciences and Arts of Southern Switzerland
    • Switzerland
    • Higher Education
    • 700 & Above Employee
    • Tecnico informatico
      • Dec 2018 - Jan 2019

      - User and collaborator support - Software distribution through KACE -Installations both at HW and SW level - User or system configurations -Help Desk 1st and 2nd level -Script windows - User and collaborator support - Software distribution through KACE -Installations both at HW and SW level - User or system configurations -Help Desk 1st and 2nd level -Script windows

  • B-Positive Sagl
    • Information Technology & Services
    • 1 - 100 Employee
    • Junior Developer
      • Jul 2018 - Nov 2018

      Carried out the internship in the company and the diploma work for the Higher School Specialized in Computer Management dipl. SSS by developing a web management software for internal use. Carried out the internship in the company and the diploma work for the Higher School Specialized in Computer Management dipl. SSS by developing a web management software for internal use.

  • Avaloq
    • Switzerland
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Informatico sistemista
      • Aug 2008 - Aug 2012

      Unix Services: - Management of Unix systems (Solaris, Linux, Aix) - Installing Solaris 10 servers using the install server - Installation of RedHat 5 servers - Creating an install server for RedHat 5 machines - Creation and maintenance of a Package repository for RedHat 5 - Creation, installation and maintenance of RPM packages Desktop Services: - PC Support for banking users - PC assembly - Installation of Windows XP and Windows 7 computers - Creation of computer workstations Network Services: - Wiring of complex server rooms - Implementation of small IT projects

Education

  • SIG
    Diploma SSS, Informatica di gestione
    2016 - 2019
  • SPAI Locarno
    Informatico AFC
    2008 - 2012

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