ANAVICT ROMERO CHACÓN
Customer Success & Finance Representative. at ThePowerMBA- Claim this Profile
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Bio
Oscar Jiménez Rodríguez
Ana Vic, es una gran profesional, que recomiendo 100%, una persona pro activa, que pudo estar en roles diferentes en ThePowerMBA, adaptándose muy bien, todo lo que tiene que ver con customer support, es increíble como se desenvuelve y puede conectar con posibles clientes y clientes. Sin duda AnaVic, podrá destacar su cualidades tanto soft como hard en cualquier organización donde la cultura de la misma le permita crecer y demostrar lo que va aprendiendo. Ana Vic es una persona pro activa, que resuelve, y soluciona problemas complejos que se le presentan, sin duda una Lider en potencia !
Andreina Verónica Fuenmayor Antúnez
I have had the pleasure of working with Anavict on various projects and it has always been a pleasure to have her detailed, organized vision and good attitude. She's a person who seeks to integrate processes in total harmony and enjoys working in a team always oriented to meet common objectives. I hope to be able to work with her in all the jobs and projects that may arise from now on since she's one of those professionals who are rarely found, taking into account that she has an impressive skill for the sales and after-sales area at the same time.
Oscar Jiménez Rodríguez
Ana Vic, es una gran profesional, que recomiendo 100%, una persona pro activa, que pudo estar en roles diferentes en ThePowerMBA, adaptándose muy bien, todo lo que tiene que ver con customer support, es increíble como se desenvuelve y puede conectar con posibles clientes y clientes. Sin duda AnaVic, podrá destacar su cualidades tanto soft como hard en cualquier organización donde la cultura de la misma le permita crecer y demostrar lo que va aprendiendo. Ana Vic es una persona pro activa, que resuelve, y soluciona problemas complejos que se le presentan, sin duda una Lider en potencia !
Andreina Verónica Fuenmayor Antúnez
I have had the pleasure of working with Anavict on various projects and it has always been a pleasure to have her detailed, organized vision and good attitude. She's a person who seeks to integrate processes in total harmony and enjoys working in a team always oriented to meet common objectives. I hope to be able to work with her in all the jobs and projects that may arise from now on since she's one of those professionals who are rarely found, taking into account that she has an impressive skill for the sales and after-sales area at the same time.
Oscar Jiménez Rodríguez
Ana Vic, es una gran profesional, que recomiendo 100%, una persona pro activa, que pudo estar en roles diferentes en ThePowerMBA, adaptándose muy bien, todo lo que tiene que ver con customer support, es increíble como se desenvuelve y puede conectar con posibles clientes y clientes. Sin duda AnaVic, podrá destacar su cualidades tanto soft como hard en cualquier organización donde la cultura de la misma le permita crecer y demostrar lo que va aprendiendo. Ana Vic es una persona pro activa, que resuelve, y soluciona problemas complejos que se le presentan, sin duda una Lider en potencia !
Andreina Verónica Fuenmayor Antúnez
I have had the pleasure of working with Anavict on various projects and it has always been a pleasure to have her detailed, organized vision and good attitude. She's a person who seeks to integrate processes in total harmony and enjoys working in a team always oriented to meet common objectives. I hope to be able to work with her in all the jobs and projects that may arise from now on since she's one of those professionals who are rarely found, taking into account that she has an impressive skill for the sales and after-sales area at the same time.
Oscar Jiménez Rodríguez
Ana Vic, es una gran profesional, que recomiendo 100%, una persona pro activa, que pudo estar en roles diferentes en ThePowerMBA, adaptándose muy bien, todo lo que tiene que ver con customer support, es increíble como se desenvuelve y puede conectar con posibles clientes y clientes. Sin duda AnaVic, podrá destacar su cualidades tanto soft como hard en cualquier organización donde la cultura de la misma le permita crecer y demostrar lo que va aprendiendo. Ana Vic es una persona pro activa, que resuelve, y soluciona problemas complejos que se le presentan, sin duda una Lider en potencia !
Andreina Verónica Fuenmayor Antúnez
I have had the pleasure of working with Anavict on various projects and it has always been a pleasure to have her detailed, organized vision and good attitude. She's a person who seeks to integrate processes in total harmony and enjoys working in a team always oriented to meet common objectives. I hope to be able to work with her in all the jobs and projects that may arise from now on since she's one of those professionals who are rarely found, taking into account that she has an impressive skill for the sales and after-sales area at the same time.
Credentials
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Time Management
Harvard Business Publishing EducationSep, 2022- Oct, 2024 -
ThePower Business School
ThePower Business SchoolJul, 2022- Oct, 2024 -
ThePower Business School
ThePower Business SchoolJul, 2022- Oct, 2024 -
Project Management
Harvard Business Publishing EducationJul, 2022- Oct, 2024 -
Digita Intelligence
Harvard Business Publishing EducationJun, 2022- Oct, 2024
Experience
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thePower
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Spain
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Education Administration Programs
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100 - 200 Employee
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Customer Success & Finance Representative.
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Apr 2020 - Present
- Provide support to +6000 students (from more than 15 Latin American countries). - Constant feedback: Identify behavioral changes of Buyers and Customer Person (Sales B2C, B2B and Marketing). - Monitor CSTeam and analyze metrics from Intercom. - Onboarding on internal processes to new incomes (from CSTeam and other departments). - Coordinate internal processes between the LATAM and Spain Customer Success Team. - Planning the Customer Journey. - Analyze and implement campaigns to increase the Completion Rate and NPS. - Management of ecommerce payment programs (Stripe, WooCommerce, Shopify, PayPal, DLocal, Checkout). - Mastery of the Google Workspace & Microsoft Office 365 environment. - CRM management: Active Campaing + Salesforce. - Maintaining the billing system. - Generating invoices and account statements. - Programing payment mailing campaing (via Hubspot). - Performing account reconciliations. - Maintaining accounts receivable files and records. - Producing monthly financial and management reports. - Investigating and resolving any irregularities or enquiries. - Assisting in general financial management and analysis. Show less
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Sales & Marketing Manager
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Aug 2019 - Jun 2020
- Promoting the company's existing brands and introducing new products to the market.- Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.- Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.- Gathering, investigating, and summarizing market data and trends to draft reports.- Implementing new sales plans and advertising.- Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.- Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.- Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks. Show less
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Manager of Sales
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Jan 2019 - Aug 2019
- Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.- Meeting planned sales goals.- Setting individual sales targets with the sales team.- Tracking sales goals and reporting results as necessary.- Overseeing the activities and performance of the sales team.- Coordinating with marketing on lead generation.- The ongoing training of your salespeople.- Developing your sales team through motivation, counseling and product knowledge education.- Promoting the organization and products.- Understand our ideal customers and how they relate to our products. Show less
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Executive Sales Consultant
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Apr 2017 - Jan 2019
- Meets with customers in their houses or companies to drive product sales and knowledge.- Demonstrates advanced product and brand knowledge (B&B Italia, Gallotti&Radice, Gloster, Grupo Tomasella, Fendi Homes, Saccaro, Lexington, Casa Design Originals, etc).- Adheres to any and all company policies and procedures.- Makes sales appointments with clients.- Teams with other employees to make sure that product is available and shoppable in stores.- Generate new leads by meeting with consumers- Follows up with any clients to make sure that they are satisfied with product.- Meets with retail associates to help them effectively sell products.- Discovers how to market products to new users.- Understands how to make products appeal to consumers based on the environment and current trends.- Work with the marketing department to develop new sales strategies- Other sales consultants onboard "how to make sales to potential consumers".- Always looks for new ways to make products attractive to customers. Show less
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BoConcept
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Denmark
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Furniture and Home Furnishings Manufacturing
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700 & Above Employee
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Executive Sales Consultant
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Oct 2016 - Jan 2017
- Meets with customers in their houses or companies to drive product sales and knowledge. - Demonstrates advanced product and brand knowledge. - Adheres to any and all company policies and procedures. - Makes sales appointments with clients. - Teams with other employees to make sure that product is available and shoppable in stores. - Generate new leads by meeting with consumers - Follows up with any clients to make sure that they are satisfied with product. - Meets with retail associates to help them effectively sell products. - Discovers how to market products to new users. - Understands how to make products appeal to consumers based on the environment and current trends. - Work with the marketing department to develop new sales strategies - Other sales consultants onboard "how to make sales to potential consumers". - Always looks for new ways to make products attractive to customers. Show less
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GEO C.A.
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Venezuela
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Strategy and Management Manager
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Jun 2016 - Sep 2016
- Supporting the development of long-term organizational strategy. - Conducting research and analyses of operational effectiveness, processes, stakeholders, etc. - Aligning departmental goals, processes and resource allocation with the organizational strategy. - Assessing market trends and competitors. - Identifying threats and opportunities. - Presenting findings, projections and recommended actions. - Planning, implementing and managing proposed recommendations and projects. - Monitoring and reporting on projects. - Supporting and guiding senior executive decision-making processes. Show less
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Education
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ThePower Business School
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2020 - 2021
ThePowerMBA
Programa ThePowerMBA, Business Expert Administración y Dirección de Empresas -
2000 - 2005
Universidad Central de Venezuela
Bachelor's degree, Sociología
Community
