Information Technology Operations Specialist

• Dec 2021 - Present

Network Administrator

• Feb 2020 - Dec 2021

IT Support Specialist

• Feb 2019 - Feb 2020

- Deploy and manage ESET Antivirus software for 86 dental offices within the DMV area - Provide daily support for about 100 servers and over 1,000 workstations, both remotely and on-site - Effectively manage and assist all servers and workstations using ConnectWise Control - Maintain backups and storage using Cloudberry Backup, CrashPlan and Azure Backup - Took the initiative to successfully transfer more than 100 TB data from old to a new storage system - Assist new clients by deploying new workstations and servers in a timely fashion - Keep a constant check on servers' health by using Dell OMSA Provided help-desk support to end-users and supported with OS and software assistance - Answered questions about product features and resolved users’ problems - Documented all issues and generate reports detailing common problems and error trends - Escalated service orders to external vendors if needed - Installed new desktop systems for developers, project managers, and quality assurance team members Show less

IT Volunteer

• Jan 2019 - Sep 2019

- Troubleshoot software and hardware issues - Assist with networking and equipment set-up (printer, copier, etc.) - Update system as needed - Provide Microsoft Office training once a week - Troubleshoot software and hardware issues - Assist with networking and equipment set-up (printer, copier, etc.) - Update system as needed - Provide Microsoft Office training once a week

NAIL TECHNICIAN/CUSTOMER SERVICE REPRESENTATIVE

• Mar 2015 - Sep 2018

Nail Shops in the DC and VA • Providing high-quality manicures and pedicures. • Applying artificial nails. • Recommending various nail designs and nail art to clients. • Evaluating the condition of clients’ nails and advising them on proper nail care and suitable nail care treatments. • Sanitizing all nail instruments and equipment before each use. • Ensuring that workstations are kept clean and orderly. • Ensuring that nail and massage supplies are adequately stocked. • Providing quality hand and foot massages. Show less

Project Manager/Ticket Sales Representative

• Jul 2013 - Aug 2014

• Planned for conferences, meetings, and travel; created travel budgets and marketing materials. • I have led international tours of up to 150 guests, responsible for language translation, safety, and overall guest experience. • Supervised a team of 15 Sales Representatives and trained new administrative personnel. • Took the initiative and established a faster and cost-effective operational process. • Was recognized by the management. • Designed and developed an office operations manual that became the standard of practice. • Established strong relationships with customers have a repeat service record of over 90%. • Received bonus every month for exceeding sales and performance targets. Show less