Experience

PT Prima Karya Berjaya

• Indonesia
• Chemical Manufacturing
• 1 - 100 Employee

• Account Manager

  • May 2022 - Present



Asia Pulp & Paper

• Indonesia
• Paper and Forest Product Manufacturing
• 700 & Above Employee

• Tissue Technical & Customer Services Specialist

  • Jul 2020 - Apr 2022

  Handles customers' complaints (business to business), and conducts investigations with mill team to find the root causes and execute preventive actions.Established complaint handling procedure for all issues (quality, logistic, distributor, end-consumer, internal detention) for continuous improvement initiative.Actively participating in enhancement project for the CRM system implementation. Handles customers' complaints (business to business), and conducts investigations with mill team to find the root causes and execute preventive actions.Established complaint handling procedure for all issues (quality, logistic, distributor, end-consumer, internal detention) for continuous improvement initiative.Actively participating in enhancement project for the CRM system implementation.



APRIL

• Singapore
• Paper and Forest Product Manufacturing
• 700 & Above Employee

• Process Engineer

  • Apr 2020 - Jun 2020

• Mill Continuous Improvement Associate

  • Apr 2019 - Apr 2020

  Monitors & ensures the implementation of LEAN initiatives throughout APRIL Group's Mill area, such as: Kaizen Projects, 6S Projects, TPM Projects, Daily Management, and Just Do It.Reports performance of LEAN initiatives implementation higher management, especially for business saving through Kaizen Projects.

• Sustainability Operation & Compliance Assistant

  • Apr 2018 - Apr 2019

  Ensures the compliance of every wood suppliers through due diligence (for new suppliers) and compliance monitoring (for existing suppliers) processes.Assists the external audit process of Sustainable Forest Management Policy 2.0 and ensures the implementation of every action items for NC and OFI findings.Managed to establish the monthly reporting to monitor the status of RAPP's own SFMP 2.0.



Institut Teknologi Bandung

• Indonesia
• Higher Education
• 700 & Above Employee

• Catalysis and Reaction Engineering Laboratory Project Assistant

  • Oct 2017 - Mar 2018

  Assigned to perform hydrogenation reaction of carbondioxide to methanol in a micro catalyst bed reactor

• Food Engineering and Bioenergy & Chemurgy Engineering Elementary Laboratory Assistant

  • Aug 2017 - Dec 2017



Institut Teknologi Bandung

• Indonesia
• Higher Education
• 700 & Above Employee

• Transport Phenomena Assistant

  • Jan 2017 - May 2017

  Lecturer assistant of transport phenomena, a subject which contains three modules: momentum transport, energy transport, and mass transport. The responsibilities are: (1) oversee the module exams, and (2) evaluate students' works, including quizzes and examinations.

• Chemical Engineering Elementary Laboratory Assistant

  • Sep 2016 - Dec 2016

  Chosen to be a laboratory assistant of the module kinetics of liquid-phase reaction between hydrogen peroxide and sodium tiosulphate. The responsibilities are: (1) giving module pre-test to practicians to see if they are ready for the experiment or not, (2) messenger between practicians and module advisor, and (3) demonstrate how to operate the software used for the experiment.



PT Semen Indonesia (Persero) Tbk

• Indonesia
• Wholesale Building Materials
• 700 & Above Employee

• Intern

  • May 2016 - Jun 2016

  Assigned to recommend a cyclone separator design and evaluate the possibility of replacing knock box as pre-cleaner before raw mill feed entering the electrostatic precipitator. Assigned to recommend a cyclone separator design and evaluate the possibility of replacing knock box as pre-cleaner before raw mill feed entering the electrostatic precipitator.