Brand Ambassador and Events Host

• Mar 2021 - Present

Team Manager - Office of national statistics 4 month contract

• Feb 2021 - May 2021

My role is to effectively manage and support a team of officers and be their main point of contact throughout the operation. This role was a 4 month placement My role is to effectively manage and support a team of officers and be their main point of contact throughout the operation. This role was a 4 month placement

Former cabin service director British Airways

• May 1985 - Sep 2020

Achieved cabin service director in 1996, after joining BA in 1985, and achieving role of purser in 1993.I lead, manage and coach colleagues to consistently deliver outstanding customer service, by being a positive example of leadership. I champion and communicate service standards with both customers and my team. I am passionate about customers and I'm commercially astute. Operational:I proactively support the delivery of operational performance in line with corporate targets, by leading and managing teams to achieve on-time departures.Team Management:I lead and manage ground and onboard teams to achieve high performance and continuous professional development

Cabin service director

• May 1985 - Aug 2020

Cabin crew recruitment

• Dec 2001 - May 2016

British Airways crew selection and recruitment, for all levels of performance.I have a proven track record in assessing and gathering evidence in competency based assessments* Candidate cv screening and assessment* Interviews* Role plays* Group exercises

Corporate Trainer

• Dec 1996 - Jul 2015

I am a confident and professional public speaker and presenter, having helped implement, deliver and facilitate 5 corporate training programmes for British Airways, during my career.My strengths;Collaborate with management to identify company training needs.Schedule appropriate training sessions.Oversee and direct seminars, workshops, individual training sessions, and lectures Plan and implement an effective training curriculum.From 2006 - 2012, I presented and facilitated 5 corporate projects and events for BA* Breakthrough - customer engagement* Putting people first again - customer engagement* Kaleidascope - diversity and cultural awareness* Gateway - team building and performance management* Welcome to British Airways - recruitment

Vast Life Training

• Jul 1998 - May 2020

Utilising my skills and background in corporate training, I developed vast life training.Vast is a transformational life training system based on NLP.It has proven very effective as a practical tool for patient recovery and bereavement Utilising my skills and background in corporate training, I developed vast life training.Vast is a transformational life training system based on NLP.It has proven very effective as a practical tool for patient recovery and bereavement