Experience

The Ritz-Carlton Yacht Collection

• United States
• Travel Arrangements
• 300 - 400 Employee

• Assistant Manager- Guest Services Operations

  • Jul 2023 - Present



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Guest Services Manager- New build

  • Dec 2021 - Jul 2023



Carnival UK (P&O Cruises & Cunard)

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Reception and Events Manager

  • Nov 2019 - Dec 2021



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service and Trading Manager

  • Sep 2020 - May 2021

  Temporary position through the pandemic Temporary position through the pandemic



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Guest Service Officer- Shift Leader

  • May 2019 - Nov 2019

  Shift Leader Shift Leader



Dorchester Collection

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Rooms Division Graduate Manager

  • Jun 2018 - May 2019

  Ultimate Leaders Program 2018. Ultimate Leaders Program 2018.



London Marriott Hotel County Hall

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Office

  • Jan 2018 - Jul 2018



Merlin Entertainments

• United Kingdom
• Entertainment
• 700 & Above Employee

• Operations

  • Oct 2017 - Jul 2018



Walt Disney World Swan and Dolphin

• United States
• Hospitality
• 300 - 400 Employee

• Complex Guest Services Trainer / Dispatcher

  • Jan 2017 - Oct 2017

  Working within Disney at a leading Starwood/Marriott resort, with over 2200 room’s complex wide. Fully trained in four different departments including Recreation, Concierge, Guest services and Front desk. Completed 2 Standards of procedures for the Guest Services department, restructured the training program and daily checklists for staff. Often assisting the housekeeping and Engineering department. Training all new staff within Guest services. Using programs such as Lightspeed. Synergy and Starguest. Being one of 12 Super User and Starguest system leader for the hotel. Show less

• Rooms Division Intern

  • Nov 2016 - Oct 2017

  RecreationConciergeGuest services- Team Trainer, Starguest Leader/Super user Front Desk



Merlin Entertainments

• United Kingdom
• Entertainment
• 700 & Above Employee

• Operations and Team Trainer

  • Jul 2015 - Oct 2016

  Working within the Operations team responsible for guest flow, ride operation, and queuing to ensure tours of the attraction are run efficiently and safely. Working hard to meet and exceed KPI scores. Ensuring Merlin's industry leading standards of visitor experience. Regular use of a radio system. Enforcement of health and safety and other procedures. Training new team members in ride operations to the highest standards. Ensuring all new team members feel comfortable within their job role, and follow all correct procedures including health and safety. Show less

• FOH Sales and Promotion

  • May 2014 - Jul 2015

  Being the first point of contact for guests. Delivering exceptional customer service. Selling combination tickets to other attractions, upselling all tickets in order to meet sales targets. Managing the flow into the attraction, this includes checking all guests tickets, controlling who goes into the attraction and managing the queue lines. Dealing with many different type of guests, including non-English speaking guests, special needs guests, VIPs, deaf guests etc. Queue management. Dealing with customer complaints and inquires. Regularly using a radio system to keep in contact with other staff members. Knowing all product information such as tickets prices for all attractions and attraction opening times. Leading guests to safety points in fire evacuation, and most importantly providing guests with an enjoyable and memorable experience. Show less



BHS

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Floor Manager

  • Sep 2012 - May 2014

  Managing a team, pushing staff to be the best and give exceptional customer service, preparing rotas supporting the sales floor manager, dealing with problems and issues in store, having a management till number, training staff on tills, Driving sales, Training staff to sell Freedom cards and pushing card sales in order to meet daily targets. Dealing with figures and feeding them back to staff. Having more responsibility for example unlocking and locking up the store. Supporting my team by giving extra training in areas needed, completing back to work forms Knowing information about all areas and departments. Show less