Gabriel Prado
Senior Customer Success Manager at Nintex- Claim this Profile
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Bio
Dan Barker
Gabe and I worked closely together on a cross-functional team that worked to provide a world class on-boarding experience for customers. This was a part of a highly strategic new group within a newly formed customer success organization. Gabe took on the role of on-boarding manager with complete ownership and went above and beyond to make sure customers saw value with the product quickly. Gabe transitioned into this role from customer support and made full use of his extraordinary ability build healthy relationships that are so vital to a cloud product. Gabe was always great to work with and continually brought new ideas to the table for the team to consider. Gabe would make a strong addition to any customer success team.
Dan Barker
Gabe and I worked closely together on a cross-functional team that worked to provide a world class on-boarding experience for customers. This was a part of a highly strategic new group within a newly formed customer success organization. Gabe took on the role of on-boarding manager with complete ownership and went above and beyond to make sure customers saw value with the product quickly. Gabe transitioned into this role from customer support and made full use of his extraordinary ability build healthy relationships that are so vital to a cloud product. Gabe was always great to work with and continually brought new ideas to the table for the team to consider. Gabe would make a strong addition to any customer success team.
Dan Barker
Gabe and I worked closely together on a cross-functional team that worked to provide a world class on-boarding experience for customers. This was a part of a highly strategic new group within a newly formed customer success organization. Gabe took on the role of on-boarding manager with complete ownership and went above and beyond to make sure customers saw value with the product quickly. Gabe transitioned into this role from customer support and made full use of his extraordinary ability build healthy relationships that are so vital to a cloud product. Gabe was always great to work with and continually brought new ideas to the table for the team to consider. Gabe would make a strong addition to any customer success team.
Dan Barker
Gabe and I worked closely together on a cross-functional team that worked to provide a world class on-boarding experience for customers. This was a part of a highly strategic new group within a newly formed customer success organization. Gabe took on the role of on-boarding manager with complete ownership and went above and beyond to make sure customers saw value with the product quickly. Gabe transitioned into this role from customer support and made full use of his extraordinary ability build healthy relationships that are so vital to a cloud product. Gabe was always great to work with and continually brought new ideas to the table for the team to consider. Gabe would make a strong addition to any customer success team.
Credentials
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Nintex Process Automation Practitioner - Office 365
NintexJan, 2021- Nov, 2024 -
Certification: Nintex Document Generation Practitioner - Salesforce
NintexSep, 2020- Nov, 2024
Experience
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Nintex
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United States
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Software Development
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700 & Above Employee
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Senior Customer Success Manager
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Jan 2022 - Present
In this position as a Senior Customer Success manager, I am responsible for not only Customer Adoption for the product but also for usage growth and account growth. This services is provided for existing Nintex top annual recurring revenue customers and helps form a direct relationship with customers to provide them with timely value propositions. This helps customers grow and achieve goals while simultaneously strengthening our relationship with the business.Roles and Responsibilities :1. Advocate for the company2. On-board new customers3. Follow up on renewals4. Encourage up sell and cross- sells5. Build relationships with Customer and the teams who Support them6. Be the Voice of the customer within Nintex7. Account Escalations8. Quarterly Health Checks
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Customer Success Manager
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Dec 2019 - Present
In this position as a Customer Success manager, I am responsible for not only Customer Adoption for the product but also for usage growth and, account growth. This services is provided for existing Nintex top annual recurring revenue customers and helps form a direct relationship with customers to provide them with timely value propositions. This helps customers grow and achieve goals while simultaneously strengthening our relationship with the business.Roles and Responsibilities : 1. Advocate for the company2. On-board new customers 3. Follow up on renewals4. Encourage up sell and cross- sells 5. Build relationships with Customer and the teams who Support them6. Be the Voice of the customer within Nintex7. Account Escalations8. Quarterly Health Checks
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Customer Adoption Manager
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Jan 2018 - Dec 2019
Responsible for providing a outstanding customer on boarding experience to the new logos here at Nintex, Job responsibilities also include escalation support to the internal engineering team focused on the overall success of the customer and partners as well as ensuring the customer has everything they need within the first 60-90 days of getting started to be successful.
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Software Engineer/ SharePoint Administrator
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Oct 2015 - Dec 2017
Help provide outstanding technical service to national and international customers and partners and meeting SLA obligations. In this role, i have had the opportunity to learn our world-class products, the Microsoft platforms on which they run and play a key role in contributing to the overall success of the Nintex Customer Service team. In this rold I have been able to speacializing in SharePoint administration and basic database administration for our product and SharePoint in general as well
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Xtreme Consulting Group, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Microsoft Exchange Dedicated Operation (O365)
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Feb 2013 - Oct 2015
Support Microsoft Exchange for the one of the Biggest Exchange infrastructures in the world. Monitor live server data to ensure systems are full operation for all customers 24/7, 365 days a year. Support Microsoft Exchange for the one of the Biggest Exchange infrastructures in the world. Monitor live server data to ensure systems are full operation for all customers 24/7, 365 days a year.
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Microsoft Exchange Rapid Response Engineer
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Jun 2011 - Feb 2013
Incident Response team - Monitor Large server environments which host services such a s Bpos-s and private cloud components. Incident Response team - Monitor Large server environments which host services such a s Bpos-s and private cloud components.
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Wimmer Solutions
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Microsoft Office 365 service modification team
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Feb 2011 - Jun 2011
Performed Service modifications & Upgrades using mainly Powershell to perform Server upgrades. This included Office 365 dedicated and Federal formerly knows as Business Productivity Online Suite - Dedicated ,Federal and Standard Performed Service modifications & Upgrades using mainly Powershell to perform Server upgrades. This included Office 365 dedicated and Federal formerly knows as Business Productivity Online Suite - Dedicated ,Federal and Standard
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Volt Technical Resources
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United States
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Staffing and Recruiting
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300 - 400 Employee
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Microsoft Office 365 service engineer
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Jun 2010 - Jan 2011
Tier 2 Support Engineer - help IT administrators migrate data, users, set up and run our new service sites and tenants within the beginning stages of the cloud. This was Formally known as (bpos-standard) where customers shared tenant spaces. I also provided Network support for BPOS Blackberry Enterprise Server customers. Tier 2 Support Engineer - help IT administrators migrate data, users, set up and run our new service sites and tenants within the beginning stages of the cloud. This was Formally known as (bpos-standard) where customers shared tenant spaces. I also provided Network support for BPOS Blackberry Enterprise Server customers.
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Education
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2010 - 2012
Perry Technical Institute
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2002 - 2006
Selah High School
Community
