Experience

Haileybury UK

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• School Office Manager

  • Jan 2021 - Present



Cerulean Solutions

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technical Administrator

  • Jul 2020 - Aug 2020

  • Researched and developed Confluence for in-house contract and knowledgeable management • 1st line PC Support for remote customers using TeamViewer or VNC • Hardware and software build of PCs for customer site • Preparation of quotes and orders for customer’s IT requirements • Take the lead for management of in-house projects and opportunities • Manage a new outsourced server patching project • Daily backup administration • Quarantined email administration • Researched and developed Confluence for in-house contract and knowledgeable management • 1st line PC Support for remote customers using TeamViewer or VNC • Hardware and software build of PCs for customer site • Preparation of quotes and orders for customer’s IT requirements • Take the lead for management of in-house projects and opportunities • Manage a new outsourced server patching project • Daily backup administration • Quarantined email administration



Dame Alice Owens School

• Education Administration Programs
• 1 - 100 Employee

• Office Manager

  • Jan 2016 - Jul 2020

  - Redesigned attendance and registration processes including changing the organisation culture to deliver 100% accuracy thereby maximising the safeguarding of all students on site. - Re-structured the office team to utilise the natural talents of team members, bringing together a happy and productive team. - Introduced targeted, partnered responsibilities to ensure no gaps in service for the organisation. - Analysed and re-developed processes in order to remove inefficiency. - Delivered training and produced documentation for all office policy and process. Show less



Cardtronics UK

• United Kingdom
• Financial Services
• 1 - 100 Employee

• IT Manager

  • Dec 2008 - Oct 2015

  - Started as IT Manager, managed all aspects of IT Support and Infrastructure across 4 sites and approx 150 staff, including servers, networking, telephony, company intranet & internet and pc services. - After company merger to an increased size of 400 staff I focussed specifically on IT Support, still including servers, telephony and pc services, with increasing responsibility for intranet and internet redesign. - After 2nd company merger, staff count now at approx 1600, my role shifted specifically to 1st line IT Support, with increasing responsibility for policies, procedure, statistical analysis and reporting. Show less



Barlow Lyde & Gilbert

• Law Practice
• 1 - 100 Employee

• Business Analyst

  • Jan 2002 - Dec 2008

  - Systems Support Analyst responsible for application, pc and networking troubleshooting, installation of new hardware, creation of IT manuals. - Business Analyst specialising in the management and support of all litigation support systems, project management including resource estimates, testing plans, technical specification for programming teams - Data collection services for disclosure and court, including documentation categorisation and indexing. - Systems Support Analyst responsible for application, pc and networking troubleshooting, installation of new hardware, creation of IT manuals. - Business Analyst specialising in the management and support of all litigation support systems, project management including resource estimates, testing plans, technical specification for programming teams - Data collection services for disclosure and court, including documentation categorisation and indexing.



The Telegraph

• United Kingdom
• Media Production
• 700 & Above Employee

• IT Support

  • Jan 1996 - 2002



Hobsons Publishing PLC

• Farringdon, London

• Finance Manager and IT Co-ordinator

  • Jan 1994 - Apr 1996