IT Senior Technical Analyst - Networks

• Nov 2021 - Present

IT Infrastructure Engineer

• May 2012 - Oct 2021

Business core infrastructure deployment, maintenance and support: - Citrix XenApp 6.5 - Windows Server 2008R2 - Windows Server 2012R2 - Windows Server 2016 - Microsoft Active Directory - Microsoft Exchange 2010 - Microsoft SQL Server 2008R2 - Microsoft SQL Server 2012 - Microsoft SQL Server 2014 - Vmware vSphere 5.5 - Vmware SRM - HP Bladesystem - EMC VNX storage - EMC RecoverPoint storage replication - ManageEngine AD Manager - ManageEngine ServiceDesk - Symantec Backup Exec 15 - StorageCraft ShadowProtect - AirWatch Mobile Device Management - Commvault Next Generation Platform (V11)

IS&T Infrastructure Administrator

• Nov 2011 - May 2012

- Implementation and greenfield deployment of a complete IS&T Infrastructure consisting of - Microsoft Hyper-V hosted virtualised servers, Windows Server 2008R2, Microsoft Active Directory, Microsoft Exchange 2010, Microsoft SharePoint 2010, Microsoft SQL Server 2008, Microsoft System Centre, Group Policy Deployment, DHCP, DNS; - In-house IT Infrastructure administration across Australia over a large scale network; - Core infrastructure services & support, develop subject matter expert capabilities within the Microsoft Systems environment; - Maintenance of a S&N network infrastructure, including Cisco switches and routers; - Comprehensive SQL database management; - Backup procedures across the S&N network of the mission critical systems; - Storage administration and capacity planning; - Proactive system performance monitoring, change management coordination; - Maintenance of the IS&T documentation (procedures, knowledge base, DR).

Senior Systems Administrator

• Apr 2009 - Nov 2011

- Management and maintenance of the following technologies – Microsoft Windows Server 2003/2008, Microsoft Exchange 2003/2007/2010, Microsoft Active Directory, Microsoft SQL Server 2005/2008, Microsoft SharePoint 2010, VMware ESX/vSphere 4.1, BlackBerry Enterprise Server, CommVault, Symantec, Kaseya, HP Bladesystem c7000, HP Enterprise Fibre SAN, High performance clusters, SonicWall firewalls, Cisco routers and switches; - Ensuring the availability, security and maintenance of company’s mission critical systems meet service level agreements and internal quality targets; - Implementing an ITIL compliant Process, Change and Asset Management system. Working with key stakeholders to ensure the system covers key processes in order to provide reliable and predictable delivery of service and management of IT services; - Evolve the company’s Business Continuity Plan processes and document Disaster Recovery procedures. Ensuring continuous testing of BCP and DR management procedures in order to be better prepared to deal with extreme circumstances; - Improving corporate team productivity through better utilisation and availability of systems by reviewing new and emerging technologies such as server virtualisation, mobile computing, centralised storage systems, data centre environments. Training appropriate personnel in the use of the systems; - Maintain cost effective infrastructure that provides services of an appropriate capacity; - Providing know-how from the technical and procedural perspective to Support Desk engineers and development team engineers.

Senior Consultant

• Nov 2008 - Feb 2009

IT Manager

• Jul 2007 - Oct 2008

Gemcom Software International was aquired by Dassault Systèmes in 2012 Gemcom Software International was aquired by Dassault Systèmes in 2012

Senior Systems Administrator

• Dec 2000 - Jul 2007

Surpac Minex Group was acquired by Gemcom Software International Inc in 2006 Surpac Minex Group was acquired by Gemcom Software International Inc in 2006

Computer Systems Engineer / Administrator

• Mar 1997 - Sep 1999