Experience

On Call Centre

• Canada
• Telecommunications
• 1 - 100 Employee

• Billing Assistant

  • Oct 2021 - Present

  In my current role, I am responsible for all-things billing. I invoice clients, maintain client accounts, make daily deposits, balance multiple accounts/programs, run mulitple reports/generate statistics, and facilitate the collections of overdue accounts. In addition, I provide general office support which includes answering phone calls, sorting/distributing mail, data entry, and email correspondence. I had began this role on a part-time, contracted basis and was offered a full-time, permanent position after working with the company for 6 months. I am now involved in many projects, most noteably, re-formatting the way in which we program our call centre accounts to follow a particular script/process flow. Show less



The Danychuk Team

• Condition Fulfillment Officer

  • Feb 2021 - Aug 2021

  I previously worked for a team of mortgage agents as a Condition Fulfillment Officer. It was my responsibility to ensure that all necesarry client documenation was satisfactory and submitted to their applicable mortgage lender for approval prior to their closing date. This involved analyzing personal documents (ie. bank statements, job letters, etc.), corresponding with clients to obtain all necessary qualification information, and submitting such documentation to their lender to ensure that each clients' mortgage conditions were satisfied in a timely manner. I was recognized by my team as an asset to the group for being so orgazined, ambitious, able to learn new things, and able to prioritize efficiently while maintaining multiple client files. Show less



JS Mortgages

• Mortgage Agent Assistant

  • Jan 2020 - Dec 2020

  In this role, I worked as an Administrative Assitant to a mortgage agent, completing multiple tasks daily to ensure the proficient functioning of the business (ie. handling client emails/inquiries, reviewing documents, scheduling client meetings, sending out newsletters, posting on social media, data entry, etc.) while also learing about the mortgage industry and doing mortgage-related tasks (ie. condition fulfillment, mortgage calculations, etc.). During this time, I attended a national mortgage conference to learn various skills/tips from the most highly regarded mortgage agents/brokerages in Canada. I was able to meet, make connections with, and learn from the top professionals in the industry, which set a foundation of knowledge for me to pursue a meaningful career in the mortgage business. Show less



West Side Spa

• Hairstylist

  • Mar 2018 - Nov 2019

  I worked as a Hairstylist at West Side Spa, providing services such as hair-cutting and colouring to various people and develping a clientele. This role required proficient skills in customer service, time management, hair care and personability. It was during my time in this salon that I studied for and achieved my Ontario provinical Ceritfication of Qualification (license) in Hairstyling. Further, I also took on many administrative duties in this role by often covering reception, reconciling financial transactions at the end of the day, answering the phone to book appointments, etc. I was trusted as a key-holder and was able to substitute for my manager anytime she was away. Show less