Account Based Marketing Specialist

• Feb 2022 - Present

Sales Development Representative

• Jun 2021 - Feb 2022

IT Project Manager

• Sep 2017 - Dec 2017

Project Manager for Windows 10 Migration, updating all compatible equipment on the network with minimal interruption to patient care. Lead project manager for Risk Management Framework (RMF) accreditation, improving Womack's information security, strengthening risk management, and encourage reciprocity among federal agencies. Project Manager for Windows 10 Migration, updating all compatible equipment on the network with minimal interruption to patient care. Lead project manager for Risk Management Framework (RMF) accreditation, improving Womack's information security, strengthening risk management, and encourage reciprocity among federal agencies.

Information Assurance Specialist

• Apr 2016 - Dec 2017

Information Assurance Systems Analyst

• Apr 2016 - Sep 2017

• Examines and recommends solutions to system problems, implements new systems, develops interfaces with existing systems, and designs site unique software for Womack Army Medical Center.• Researches new equipment and systems to assess how to effectively implement them in the customer’s network.• Investigates customer requirements to assess adequacy and completeness of data information.• Processes requests for exemptions to policy and validates requests for exemption meet the criteria for approval and implementation. • Develops flow charts, diagrams, presentations, and system specifications and present their findings to Information Management Division leadership.• Supports and maintains multiple servers.• Examines monitors, engages in troubleshooting procedures, and resolves server issues.• Investigates and recommends solutions to system problems, implements new systems, develops interfaces with existing systems, and designs site unique software for Womack Army Medical Center.• Reviews procedures to select design-processing applications based on customer requirements and descriptions.• Evaluates and recommends changes to existing systems in order to improve accuracy, refine processing requirements, and increase efficiency,• Provides exceptional written and verbal communication, both within Information Management Division, with command staff, and with all Womack Army Medical Center personnel. • Exhibits strong organizational, analytical and problem-solving skills in order to evaluate situations and take effective corrective action. Show less

IT Trainer

• Sep 2014 - Apr 2016

• Provide classroom and desk-side training services to customers and IT contract staff on the use of Microsoft Office Suite Products including but not limited to Outlook, Word, PowerPoint, and Excel.• Provide formal and informal on the job training, classroom training, virtual training, computer based training and over-the-shoulder training, to support function users requiring assistance in implementing, using, and integrating the Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care System (CHCS), and Essentris, and Health Artifact and Image Management Solutions (HAIMS) health care programs into the internal and outlying military medical clinical business process. • Performs training associated with provider/nurse/medical technician/assistant/clerical user access/use of systems for documenting patient care. Delivery of course material in a classroom setting, provides basic level course instruction to clinical staff. Training of the following applications: AHLTA/Composite Healthcare System (CHCS). • Provide records of training activities including: training needs assessments, training attendance records, and student critiques.• Communicate effectively, across the training team and with various stakeholders. • Collect, organize and evaluate clinical, functional and training metrics.• Preform configuration, implementation and maintenance support for the AHLTA, CHCS, and Essentris program applications.• Support user account setup, and maintenance, as well as classroom instruction and over the shoulder support.• Provides recommendations to group study for implementation or improvement to current training policies.• Solicits feedback and evaluates classroom computer based training; adapts to student learning environment based on individual learning needs/training requirements.• Develops or assists in the development or adaptation of lesson plans, course curriculum, practical exercises, and training aids. Show less

Administrative Assistant

• Nov 2012 - Sep 2014

• Processes all of the organization employees Information Management on-boarding and off boarding requirements.• Ensure personnel requiring CHCS/AHLTA and ESSENTRIS are directed to the right support team to ensure accounts are created. • Ensure all in processing personnel are compliant with mandatory HIPPA and Information Assurance training requirements before obtaining computer access.• Reset CAC card pin for all WAMC personnel.• Publish certificates on the Global address in Active Directory.• Reviews configuration aspects of application, design, or proposed plans for compliance with laws, regulations, standards, specifications, or other requirements.• Work directly with System Administrators to ensure the status of user accounts are properly reflected in Active Directory. Show less