Experience

Compare the Market

• United Kingdom
• Software Development
• 500 - 600 Employee

• Operational Performance Analyst

  • Feb 2022 - Present

• Nearshore Executive

  • Jan 2019 - Feb 2022

  Key Accountabilities- Day to day management of nearshore partnership relationship- Managing staff engagement and improving morale through surveys, workshops and encouraging honest conversations- Leading on all internal communications to ensure that information is cascaded correctly in a timely manner- Supporting the placement of Nearshore staff to ensure that the right people are in the right team with the right skills at the right time to ensure that productivity is maximised, and projects can be completed on time- Documenting and assessing processes to streamline and remove excess waste and improve efficiency - Completion of adhoc projects including anniversary celebrations, implementation of VDI, new supplier onboarding- Management of invoices to ensure they are correct and paid in a timely manner- Ensuring risks are managed in accordance with the risk framework and new risks are identified and captured correctly- Leader on Disability and Accessibility stream for the Diversity and Inclusion Group, recently leading on the presentation of 2 highly successful neuro-divergence sessions at CtM Show less

• Project Coordinator

  • Feb 2018 - Jan 2019

  Key Accountabilities- Monthly operational reporting - Management of contractors within CtM Technology- Collation of data to help plan the priorities and workload for CtM Technology- Powerpoint presentations and data analysis for Exec Board and a variety of senior meetings

• Personal Assistant

  • Oct 2016 - Jan 2018

  Key Accountabilities- Providing full PA support to two Associate Directors - Providing additional support to Director of Technology and the wider technology senior team- Diary Management, expenses, UK and international travel bookings - Supporting team of over 140 people across two sites with a range of queries- Producing weekly reports and presentations for the Executive BoardKey Achievement - Received 20 Instant awards from colleagues around the business.



Papworth Trust

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Marketing and Sales Executive

  • Sep 2015 - Sep 2016

  Key Accountabilities- Producing a complete range of marketing materials including brochures, web content, stand-alone web pages, e-marketing campaigns and editorial content for magazines ensuring they maintained a consistent brand message. - Responsible for building and executing the marketing plans for clothing range and holidays ensuring that costs were minimized.- Managing targeted marketing campaigns for both B2B and B2C consumers.- Managing social media to raise awareness and increase engagement.Key Achievement – Awarded a Commendation for In-house Marketing Team at the 2016 Drum Marketing Awards. Show less

• Interim HR Administrator

  • Jun 2015 - Sep 2015

  Key Accountabilities- Recruiting of staff following the “safer recruitment process” to ensure all were recruited within guidelines and in a timely manner.- Supported People Business Partner with restructuring of teams. Key Achievement – Improved ways of working within the team by implementing regular recruitment meetings and accurate tracking of colleagues throughout the recruitment process.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Personnel Advisor

  • Sep 2014 - May 2015

  Key Accountabilities- Key part of the team responsible for the restructuring of 450 colleagues.- Implementing Excel spreadsheets using V-Lookups and other functionality to make processes easier and improving the accuracy of information for data tracking and calculations.- Providing excellent customer service in the management of queries from staff across a wide range of topics including; employment policy, maternity and payroll. Key Achievement – 100% return rate of reviews and career discussions. My work was identified by the central talent team as best practice and went on to be used as the template for the whole business in the future. Show less

• Trade Planner - Toys, Nursery & Sports

  • Jul 2011 - Aug 2014

  Key Accountabilities- Working with a wide variety of brands and suppliers to understand new products within the toy market and the best way to launch them in Tesco Stores to maximise sales. Also launched Tesco own brand ranges in store.- Creating, briefing and signing off all POS, merchandiser briefing, PR, advertising and store communications with internal teams and external agencies and brands.- Owned and maintained the Trade Plan for the Toys, Sports and Nursery category.- Overseeing all forms of advertising to ensure the right products were highlighted and all information was correct.- Managing events, conferences and exhibitions with control over contracts and suppliers, delivering within budget. - Producing a variety of reports for the Senior Management Team to track sales, competitor activity and recommendations for the future. Using NPD data to identify opportunities in the market.- Chairing Trade Planning Meetings with a variety of stakeholders to ensure all deadlines were met and information was communicated efficiently.- Upskilling new team members and establishing myself as the champion for developing new concepts and ideas.- First person to unlock additional marketing funding from LEGO by negotiating use of TV wall in over 250 stores to advertise latest LEGO Minifigures series.Key Achievement - Developing, securing and delivering a store space plan to support "Pay Day Deals" and core seasonal propositions - delivering £5.3m in 2014 (up £1.6m Year on Year) Show less

• Commercial Executive

  • Jul 2008 - Jul 2011

  Key Accountabilities- Briefed pages for five catalogues across a variety of areas looking at competition, customer shopping habits and supplier information, ensuring that all data was correct and in a customer friendly format to avoid returns.- Handling customer queries to give an improved customer shopping experience and improved product information.- Managing the DIY homepage, suggesting possible promotional activity to category team and using data to analyse key activity online for my areas of responsibility.- Improving content on website for products by working with suppliers and technical teams, resulting in increased sales and a decrease in returns.Key Achievement - Successfully trading the first £1m product on Tesco Direct. Show less

• Assistant Merchandiser

  • May 2008 - Jul 2011

  Key Accountabilities- Responsible for intake, ordering, markdown & trading for a variety of sports & leisure categories. - Collaboration with a range of key stakeholders to ensure critical path is met for launches & promotions. - Working closely with suppliers to ensure accurate forecasts to achieve availability for customers.- Training of new team members to share best practices.Key Achievement – Achieved 100% launch for various range changes & events ensuring the right stock was in the right stores at time of launch Show less