Tatumn Walter
Technical Project Manager | Microsoft at Teleion- Claim this Profile
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Spanish Professional working proficiency
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Mandarin Chinese Professional working proficiency
Topline Score
Bio
Daniel Paschal
Have you ever met someone so smart, who works so hard, that they make you realize you wasted your youth? That's Tutumn. She's one of the hardest working students I have ever met, incredibly curious and follows up on it, dedicated, oh and she happens to speak 2 languages fluently BESIDES English. Her biggest negative is she is way too hard on herself, which pushes her to drive forward. I would definitely leap at the chance to work together with Tatumn.
Daniel Paschal
Have you ever met someone so smart, who works so hard, that they make you realize you wasted your youth? That's Tutumn. She's one of the hardest working students I have ever met, incredibly curious and follows up on it, dedicated, oh and she happens to speak 2 languages fluently BESIDES English. Her biggest negative is she is way too hard on herself, which pushes her to drive forward. I would definitely leap at the chance to work together with Tatumn.
Daniel Paschal
Have you ever met someone so smart, who works so hard, that they make you realize you wasted your youth? That's Tutumn. She's one of the hardest working students I have ever met, incredibly curious and follows up on it, dedicated, oh and she happens to speak 2 languages fluently BESIDES English. Her biggest negative is she is way too hard on herself, which pushes her to drive forward. I would definitely leap at the chance to work together with Tatumn.
Daniel Paschal
Have you ever met someone so smart, who works so hard, that they make you realize you wasted your youth? That's Tutumn. She's one of the hardest working students I have ever met, incredibly curious and follows up on it, dedicated, oh and she happens to speak 2 languages fluently BESIDES English. Her biggest negative is she is way too hard on herself, which pushes her to drive forward. I would definitely leap at the chance to work together with Tatumn.
Credentials
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34 Things to Know about Carbon and Climate
LinkedInJan, 2023- Nov, 2024 -
Sustainability Strategies
LinkedInJan, 2023- Nov, 2024 -
Market Research: Qualitative
LinkedInMar, 2022- Nov, 2024 -
Windows 10: Intune Device Management
LinkedInFeb, 2022- Nov, 2024 -
Programming Foundations: Databases
LinkedInJan, 2022- Nov, 2024 -
SQL Essential Training
LinkedInDec, 2021- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteJul, 2021- Nov, 2024 -
Certified Associate in Project Management (CAPM)
Project Management InstituteOct, 2017- Nov, 2024 -
TOCFL Test of Chinese as a Foreign Language
Taiwanese GovernmentMay, 2017- Nov, 2024 -
TESOL
American Language InstituteAug, 2014- Nov, 2024
Experience
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Teleion
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Technical Project Manager | Microsoft
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Jul 2021 - Present
Global Lead for Tools and Processes for the Gig Freelancer Partner within Microsoft's Amplify Program. Direct manager of 9 Tools Specialists that provide IT support for 700+ Technical Support Specialists located around the world. Role expanded to also oversee Quality Department. Tools and Processes • Responsible for functioning and maintenance of technical infrastructure within unique freelance environment. • Arbitrage various technical needs and apply limited resources accordingly, with goal of maximizing ROI. • Liason with other Microsoft internal teams to advocate for interests of program and collaborate on shared initiatives. • Spearhead pilots and improvements to technical infrastructure. • Serve as POC for project tech, communicating proactively with all stakeholders via office hours, newsletters, Power BI reports, and other communications as needed. • Organize Tools Specialists team through clean up of current operations, focusing always on efficiency by streamlining processes and end business impact. • Present insights and key information to diverse audiences ranging from front line operations to Directors and Upper Management. • Optimize security of program and customer PII via strategic collaboration with internal Security department, personal research, and development of automated processes to remove error and minimize unnecessary personnel involvement. Quality • Intervening to turn around poor performance via deep analysis of processes, current deliverables vis-a-vis business goals, and reporting improvements. • Serve as mentor to current Quality director and team mates, growing their technical capabilities and business acumen. • Maintain positive relationship with program sponsor in highly ambiguous and rapidly changing project environment. Via consulting company Teleion
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SA Recycling
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United States
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Renewables & Environment
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400 - 500 Employee
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Microsoft Power Platform Business-Tech Solutions Project Manager
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Oct 2020 - Jul 2021
Solution Creation • Serve as internal consultant to help identify business purpose and clarify requirements, and then translate to holistic tech solution • Design data tables in SharePoint and Azure SQL, optimizing for use by PowerBI, etc. data viewing/manipulation • Build out required app functionality using Microsoft Power Apps • Optimize UI/UX design to increase adoption by a tech-averse employee base • Automate related up/downstream processes and communications using Power Automate • Use knowledge of coding languages and web development to overcome technical limitations and upgrade solutions Holistic Dev-Ops and Auxiliary Business Duties • Architect database structure, planning for long-term maintenance and future development • Partner with IT team to integrate projects into current permissions sharing, security and personnel data management processes • Implement environments strategy to maintain the integrity of QA, dev, production, etc. code bases and facilitate continued development and code merges • Stay current on software contracts, terms and conditions, and tech specs • Research and recommend optimal tech solutions per business needs • Serve as 'translator' of technical terminology and processes for 'layman' colleagues • Create training and solution use guides; provide training and troubleshooting as needed Projects Include: • Market Pricing Data Collection App and manual and scheduled automated emails • Logistics Shipping Container Calculator and Request Placement App and automated summary report • Inventory Process App with photo, QR code and geotag abilities and autogenerated google earth summary kml file Technologies and Tools Used: • Microsoft Power Apps • Microsoft Power Automate • SharePoint • Azure SQL • PowerShell • VS Code • Google Earth Contact for demo
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85C Bakery Cafe
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United States
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Restaurants
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200 - 300 Employee
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App and eCommerce Project Manager
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Mar 2018 - Oct 2020
Technical Experience • Maintain WordPress website using knowledge of HTML/CSS • Used knowledge of RESTful APIs and server responses to troubleshoot customer tech problems • Conducted QA testing, collaborating with dev team to optimize UI and debug technical issues • Created wireframes and functionality specs for automated web form • Composed and reviewed technical documents, terms and conditions, and privacy policies • Advised on ADA compliance to enable company to successfully avoid pending lawsuit • Quickly learned new admin backends, configuring them to support 85C’s systems Business Results • Central role in overcoming COVID challenges, launching Online Ordering to bring in $200,000/month • Increased 3rd party digital delivery sales 400% by revamping features and coordinating expansion to additional 50+ locations • Successfully launched mobile App and grew user base to 200,000+ in only 1.5 years • Slashed costs on DoorDash by $16,000/month by developing report to salvage cancellation losses • Reduced customer service overhead 70% by spearheading development of automated web form • Negotiated UberEats contract to increase revenues by 5% Project Management Experience • Schedule Mgmt: Use Gantt charts to complete project 50% faster than similar projects’ development rate • Cost Mgmt: Design, compute and maintain $600,000 Customer Rewards Program • Stakeholder Mgmt: Balance needs and perspectives of internal teams, external business relationships, and customer opinion to build consensus, positive rapport and goodwill • Quality Mgmt: Collaborate with QA, OPS, and upper management on improving company-wide QA system Communication Experience • Compose, review and edit many public-facing communications including all on/off App content and company branding statement • Assist with Chinese/Spanish translations and communications • Field escalated complaints, receiving 100+ positive reviews on customer service
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ARC Document Solutions
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United States
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Printing Services
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700 & Above Employee
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Business Development and CRM Manager - Technological Platforms and Cloud Software
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Apr 2015 - Sep 2016
Endorsement in attachment. My aptitude for tech, strong problem-solving skills, proactive work ethic, and a drive for continued learning drove successive promotions (see bottom for roles). • Grew strategic user base for ARC cloud software by 300% to be highest across 100+ global locations and acquiring needed market share to break into industry • Slashed branch costs $15,000/year by spearheading update to invoicing code and problem solving bottleneck • Supported team by compiling self-developed best-practice resource guide; promoted to training new hires • Took initiative to learn full ARC technology suite and use cases with result that 40% of cold outreach generated well-developed leads 1. Intern | Summer 2013 **(conclusion of final year of university)** 2. Business Development Associate | April 2015 - December 2015 **(company-approved leave-of-absence for Mandarin language study)** 3. Consultant and Manager | Summer 2016
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Delcan, A Parsons Company
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Canada
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Civil Engineering
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1 - 100 Employee
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International Relocation Consultant (Project Based)
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Oct 2014 - Nov 2014
Endorsement in attachment Project: relocation of 20+ key employees and families to Mexico City on accelerated timeline. Role: Assistant to Central HR manager Highlights: • Analyzed qualitative and quantitative data to give recommendation proposals; all recommendations adopted by company. • Managed bidding process for language training, driver, and housing services, negotiating terms • Created an orientation PowerPoint that the company retained as the model for future relocation projects • Composed immersion guides (3 parts covering basic travel/transportation accommodation, health and safety, and country culture) that were commended by management.
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Consulate General of Peru in San Francisco
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United States
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Government Relations Services
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Passport Department Intern
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May 2013 - Aug 2013
Endorsement in attachment • Quickly integrated into Spanish-language/Peruvian-culture work environment. • Represented Peruvian culture to other diplomats during formal independence celebration. Trained relocated employee in Passport Department processes. Notable because 1. Navigated both age, culture, and language barriers successfully. 2. Troubleshot technological issues. 3. Maintained normal flow of operations without slowdown despite the above. • 100% accuracy rate despite repetitive and detail-oriented procedure.
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Education
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2010 - 2014
University of Southern California
Bachelor of Arts (B.A.), International Relations Global Business; East Asian Languages and Cultures -
2019 - 2020
LearningFuze
Accelerated Web Development Program, Full-Stack Web Development -
2017 - 2017
University of California, Riverside
Certificate, Project Management -
2016 - 2017
International Chinese Language Program
Post-Graduate Study - Academic Year Program, Mandarin Chinese -
2012 - 2012
Pontificia Universidad Católica de Chile
Semester Abroad, International Relations and Affairs -
2006 - 2010
Troy High School, Fullerton, CA
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