Experience

Boots Retail USA, Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Assistant Manager

  • Feb 2018 - Present



Mr.Price Branded Bargains

• Ireland
• Retail
• 100 - 200 Employee

• Senior Key Holder

  • Mar 2017 - Feb 2018



The Cliff Dunmore

• County Waterford, Ireland

• Senior Sales Executive

  • Jun 2016 - Sep 2016

  • Key Holder • Acting Manager covering days off and holiday leave • EOD Cash reconciliation • Coordinating deliveries and merchandising stock • Waitressing and sales advisor in the Gallery • Delivering excellent customer service • Key Holder • Acting Manager covering days off and holiday leave • EOD Cash reconciliation • Coordinating deliveries and merchandising stock • Waitressing and sales advisor in the Gallery • Delivering excellent customer service



Toymaster Ltd

• United Kingdom
• Retail
• 1 - 100 Employee

• Store Manager

  • Jul 2015 - May 2016

  • Set up the store prior to opening • Merchandising, recruiting and training of new staff • Responsible for advertising the stores opening & having full administration on social media’s business page • Responsible for pricing products on delivery arrival and price check against competition while protecting the Company margin • Merchandising brands to Company guidelines • Oversee all aspects of the business: banking, security, ordering of stock, stocktaking and loss protection of stock • Delivering excellent customer service Show less



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2013 - Oct 2014

  • Ensured the store constantly provided excellent customer service • Responsible for the recruitment, training and development of sales advisors, • Encouraged staff retention by using transferable skills of each employee through supporting career development within the business • Ensured New looks guidelines and policies were met to assist in loss prevention and to ensure that protocal safety procedures were adhered to in the store. • Prepared rosters for team working hours based on New Looks reactive business approach to payroll and productivity • Implemented visual merchandising and sale floor layout according to company guielines to maximise profits based on current trends. • Conducted weekly trade reports, competitor reports, security reports, health & safety reports and maintenance reports. Forwarded conclusions to the relevant Head office departments. • Established stock control, delivery, returns, recalls and write off processes to ensure stock levels were precise. • Ensured all K.P.I.’s were adhered to using a localised promotional strategy to build the external relationships of New Look within Clonmel Show less



Intersport Elverys

• Sporting Goods
• 100 - 200 Employee

• Store Manager

  • Sep 2012 - Oct 2013

  • Conducted stock management procedures via the ‘Bean stock system’ within the business. • Develop rota’s and schedule on T.M.S. system taking consideration of wage costs and other costs. • Motivation of the sales team daily to maximise productivity and create a positive work environment for all employees. • Lead the team by example to ensure excellent customer service was delivered. • Introduce the ‘Alf Dunbarr’ customer service tool ‘you are the difference’ to all employees. • Ensured all customer complaints and returns were handled effective and efficiently. • Reported to Head office with regard to any building maintenance and health & safety issues. • Monitor employees performance, product knowledge and develop overall employee performance through appropriate training. • Conducted daily floor walks, set sales targets and plans for each day, delivered and exceeded daily/weekly sales targets though enhanced product knowledge Show less



Heatons Group

• Retail
• 1 - 100 Employee

• Trainee Manager

  • Jun 2012 - Oct 2012

  • Conducted Monday Managers floor walk report onall departments and put in place a plan of actionfor the coming week. • Manage multiple deliveries each week and ensured accurate stock control. • Daily communication with Head office and responding to all Head office instructions and directives. • Conducted weekly department security tagging check reports. • Cash office duties including till issuing, cahs declarationson tills throughout the day and at close of business, cash office auditing and banking via Brinks security on adaily basis. • Liasing with external security provider to ensure optimum security levels are achieved. • Responsible for weekly budgeting of staff hours for the store and the requesting of additional staff hours in response to potential windows of opportunities to increase sales. • Coordinated transfer recalls and the transfer out of slow moving stock Show less



Alexon Group

• Retail
• 1 - 100 Employee

• General Manager

  • May 2006 - Mar 2011

  • Responsible for the management of four in-store concession brands. • Monitoring and controlling concession budgets, payroll expenditure and petty cash. • Development of an effective happy team through praising individual performance whilst addressing conduct and performance issues promptly with the support of the H.R. Manager. • Consistently raise the profile of all brands through the implementation of promotions such as fashion shows to encourage brand promotion by customer word of mouth. Encourage the development of long term customer relationships. Ensuring retail standards are achieved whilst using initiatives through creativity and flair. Strive to exceed sales targets and creating additional sales though seasonal peaks and the use of all information. • Stand-in Area Manager (2010) • Excelled in this role over a five month period, where I held full communication with Head office overseeing and weekly reporting financial aspects of the business in Southern Ireland. • Participating in the regional conference calls with Head office senior management bi weekly and reporting of information received across southern Ireland stores. • Project Manager: (2010) • Project management of twelve new concession openings in accordance with in-house training, relating to the area of project management in the U.K by Alexon brands. This role involved the management and coordination of all new concessions, openings and re-sites of current brands in both Ireland and Northern Ireland. Tasks included planning the concession openings, recruitment and training of all new team members, visual merchandising and marketing each new concession within a short time frame to ensure each opening was a success. Show less



Carraig Donn

• Ireland
• Retail
• 100 - 200 Employee

• Acting Manager

  • May 2005 - May 2006

  Acting Manager, Led sales team to reach weekly and daily targets, Key Holder, Day to day running of the business, wage cost, productivity, KPIs, SKUs, strong communication with head office, merchandising stock. Acting Manager, Led sales team to reach weekly and daily targets, Key Holder, Day to day running of the business, wage cost, productivity, KPIs, SKUs, strong communication with head office, merchandising stock.