Experience

QMV

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• • Apr 2021 - Present

• • Sep 2018 - Apr 2021

• • Apr 2017 - Aug 2018

  QMV provides consulting and technology services to Australia's leading superannuation, wealth management, banking and insurance organisations. As a Lead Consultant with QMV, I have delivered across advice, technology and business projects in both client and technical roles including;• Working with a large Industry fund Trustee office in a Consulting and advisory role, to support and deliver the transfer of administration services to a new provider.• Supporting Australia’s largest superannuation fund administrator in a technical analyst role to transform and reconcile, archive and decommission over 160 Superb/Calibre plans into a proprietary tool.• An advice and analysis role consulting with a large NSW based Trustee on the impacts and outcomes of the 2017 Federal budget.• Solution development as a Technical consultant to define and build a suite of critical rules in ‘investigate’ to de-risk and support Trustee office operations. Show less



GROW Inc

• Australia
• Software Development
• 100 - 200 Employee

• Project Manager

  • Jan 2022 - Apr 2022

  Wearing multiple hats to run the management, strucutre and strategic delivery of a complex catalogue of enterprise wide artefacts, supporting a formal signed attestation that GROW was 'operationally ready' to provide the services as set out in a new Master Servies Agreement. Approved and executed by the GROW CEO, this document was a critical path milestone for GROW (as a company) and the Program. It completed the evidence points GROW had to meet, to enable their new client (Vanguard Super) to complete their Finance licence lodgement. Show less



UniSuper

• Australia
• Financial Services
• 700 & Above Employee

• Project Consultant

  • Dec 2020 - Dec 2021

  Consulting, leadsership, and active management across Project Management and Business Analysis teams, in support of a Pension Administration system migration from Capital to Acurity. A core focus on existing business requirements and aligning functional need between the USM business and Vendor. Consulting, leadsership, and active management across Project Management and Business Analysis teams, in support of a Pension Administration system migration from Capital to Acurity. A core focus on existing business requirements and aligning functional need between the USM business and Vendor.



Equip Super

• Australia
• Financial Services
• 100 - 200 Employee

• Lead Consultant

  • Sep 2020 - Dec 2020

  Lead Consultant to build and implement SPS515 Member Outcomes and Business Performance Review for Togethr Trustees (Equipsuper and Catholic Super) Lead Consultant to build and implement SPS515 Member Outcomes and Business Performance Review for Togethr Trustees (Equipsuper and Catholic Super)



CareSuper

• Australia
• Financial Services
• 100 - 200 Employee

• • Oct 2019 - Jun 2020

  Progam and Project management of post go-live warranty and audits items, and Trustee side delivery management of a strategic uplift program (RESET).

• • Oct 2019 - Jun 2020

  Client relationship managment of the outsourced administration provider. Key management and delivery activities across CareSuper Executive, Joint steering committee, and the Project management office (PMO).

• • Jul 2018 - Oct 2019

  Support and guidance of the Trustee office through an administration transition from workshop discovery and requirement, through to go-live and post delivery management. Core focus on Member and customer streams: Digital and member online, Communications, Employer experience, Clearing house transition (QuickSuper) and installation, Advice and digital advice, Salesforce and salesforce marketing cloud



Link Group (LNK)

• Australia
• Financial Services
• 700 & Above Employee

• Senior Business Analyst

  • Aug 2018 - Jun 2019

  Working with a core team to decommission 160 Superb funds (DB and Accumulation) into an inhouse archive data base (DART) using SQL. Working with a core team to decommission 160 Superb funds (DB and Accumulation) into an inhouse archive data base (DART) using SQL.



Mercer

• United States
• Professional Services
• 700 & Above Employee

• • Mar 2015 - Mar 2017

  Working as a Senior Business Analyst and Manager, I managed the Transformation and analysis stream of Consultants and Senior Analysts to elicit, transform, define and deliver a new Superannuation ‘Target Operating Model’ throughout 2016 (Phase 1). My management and work extended across streams and technologies creating holistic outcomes to integrate and support new technologies, new standardised and customisable commercial offerings, new process and forward thinking.Major role deliverables included;• Planning, defining and structuring the Taxonomy of the Financial Services 'to be' operational structure.• Detailed evaluation of benefit realisation across Technology, Financial and Operational business units.• Strategic planning, team resource budgeting and Change management.• Workshop management and facilitation through the lifecycle of initial planning to detailed delivery across various business units.• Vendor engagement, management and solutioning (Business and Technical).• People leadership, championing and education through gate management and facilitation of methodologies across Project Management (PMBOK), Business Analysis BABOK and Software development Lifecycles (SDLC).• Technical requirements writing, data analysis, test and release management.• Executive management and reporting to the PMO.The project encompassed the following implementations all launched in parallel with a new Client launch/successor fund transfer:• Installing a new unit registry system - Sonata (Superannuation).• Salesforce Implementation• Salesforce Marketing Cloud implementation.• Oracle R12 upgrade.• Sonata Workflow (BPMn)Other technologies utilised throughout the program:SQL, JIRA, HP ALM, Microsoft Office suite, Unix, SharePoint, Oracle R12, ETL tooling. Show less

• • Mar 2014 - Mar 2015

  Working as a Senior Business Analyst and Manager, I managed the Transformation and analysis stream of Consultants and Senior Analysts to elicit, transform, define and deliver a new Superannuation ‘Target Operating Model’ throughout 2016 (Phase 1). My management and work extended across streams and technologies creating holistic outcomes to integrate and support new technologies, new standardised and customisable commercial offerings, new process and forward thinking.Major role deliverables included;• Planning, defining and structuring the Taxonomy of the Financial Services 'to be' operational structure.• Detailed evaluation of benefit realisation across Technology, Financial and Operational business units.• Strategic planning, team resource budgeting and Change management.• Workshop management and facilitation through the lifecycle of initial planning to detailed delivery across various business units.• Vendor engagement, management and solutioning (Business and Technical).• People leadership, championing and education through gate management and facilitation of methodologies across Project Management (PMBOK), Business Analysis BABOK and Software development Lifecycles (SDLC).• Technical requirements writing, data analysis, test and release management.• Executive management and reporting.The project encompassed the following implementations all launched in parallel with a new Client launch/successor fund transfer:• Installing a new unit registry system – Sonata (Bravura).• Salesforce Implementation• Salesforce Marketing Cloud implementation.• Oracle R12 upgrade.• Sonata Workflow (BPMn)Other technologies utilised throughout the program:SQL, JIRA, HP ALM, Microsoft Office suite, Unix, SharePoint, Oracle R12. Show less

• • Mar 2013 - Mar 2014

  As a Senior Business Analyst, Leigh progressed to a team management role leading a team of analysts in Financial Services.Major role deliverables included;• Team management in delivering automated Reporting and fulfilment strategies through a standardised platform solution (web based).• Strategic stream planning and resourcing around business and project requirements.• Extensive Stakeholder management Direct and indirectly to Clients, Vendors, Business, Technology, Legal, Financial and Executive teams.• Business and Technical requirements writing focusing on XML integration for automated correspondence and reporting solutions.• Holistic management and ownership of Client Customisations balancing standardised and customised solutions with commercial offerings.• Extensive use of Superb for Defined Benefit and Defined Contribution funds, Calibre for Pension products.• Analysis, investigation and analytics through SQL, SSRS, Excel and Access, SPAN Open (Superb/Calibre), Workflow Management. Show less

• • Dec 2009 - Mar 2013

  As a Business Analyst, Leigh took an initial position focusing on the business management and support model. Integrating new technologies and direction, his role accelerated alongside his learning, to take on lead Analyst roles in Medium and Large scale changes. Focusing on automation of technology solutions with workflow and business process, he assumed a knowledge and leadership position amongst his peers and business stakeholders Major role deliverables included;• Managing Technology change requests and Daily environment issues.• Investigation Data and Technical issues.• Building and structuring the Global Shared Services solution (offshore) support model.• Business communications and management reporting on status and delivery.• Building automated payment Solutions and Fulfilment products.• Implementing Australian and New Zealand (Kiwisaver) new business wins into a new technology platform.• Use of Superb and Calibre Administration systems, Workflow solutions Show less

• • Dec 2007 - Dec 2009

  As an Operations Analyst, my core responsibility was to support the Helpline Operations service in management of People and Client data and analysis.Key achievements:• Development and management of internal and external fund reporting, data management through the use of Blue pumpkin (workforce management), NICE operations system, Microsoft Excel, and Superb.• Transformation of the monthly fund reporting processes, and facilitation in the education and hand-over of reporting, to the Global operations and Service centre.• Systems testing of Mercer Window (internal CRM) and the Telephony systems during upgrades, changes, and implementation.• An internal point of contact for training and use of Superb within the Helpline services department.• Construction and presentation of ‘Experienced Helpline Services’ induction programme for new employees of Mercer HR Consulting using verbal presentations skills and the assistance of PowerPoint.• Peers elected representative to facilitate information exchange and communications between Mercer’s Helpline and Administrative Operational teams. • Quality auditing, mentoring, people development and peer review of Mercers phone based queries using NICE universe software. Show less



Primary Superannuation Services Pty. Ltd.

• Australia
• Software Development

• Superannuation Service Consultant/Team Manager

  • Feb 2007 - Dec 2007

  • This role progressed from a general consultant position into a team leader role. It involved high levels of administrative efficiency, attention to detail, productivity, communication both to clients and inter-departmentally, team organisation, and a high level of Initiative and discipline. • Administration, Customer service, and direct reporting, running, and implementation of Member and Employer Servicing of the Australian Enterprise Superannuation fund from its inception. This included process creation and improvement, a working directly in contact with the Business development team. • Direct contact with Members and Corporate clients via phone, written, and online communications, keeping in line with key performance indicators and internal targets. • Internal reporting, monitoring and meeting with all departments, including managerial meetings and Board reporting. Pro-activity in implementing internal change, transformation and awareness, fund development, and communications involving external clients and organisations including Insurers, Financial Services companies and Production companies. • UAT System testing and implementation. • Internally, the use of Lotus Notes, and Financial Synergy Systems – Acurity, as well as a range of Microsoft products. Show less