Experience

Volotea

• Spain
• Airlines and Aviation
• 700 & Above Employee

• • Jan 2020 - Present

  Infrastructure, Communications, and Systems IT ManagerHead of Service DeliveryReporting to the IT Director, my responsibility is to manage all of Volotea's server infrastructure, communications, and systems.This includes managing on-premises, public cloud infrastructures, and projects related to modernization and migration from on-premises to AWS, automation, and digital transformation.In addition, I manage the communications for all 20 of Volotea's locations throughout Europe and related projects such as the current SDWAN implementation.I am also responsible for managing the User Support Service, which supports over 2000 people (staff and partners). Show less

• • Feb 2016 - Jan 2020

  Reporting to the Operations IT Manager, my main responsibility is to manage the Operations IT support team. We give support to ground ops, flight ops and airports. I also am in charge of the administration of several aeronautical systems related to Ground Ops and Flight Ops.DCS support (Skyport)Skyport installation and deployment across our network AIMS administratorPelesys LMS administratorMobile DCS installation, testing and deploymentAMOS supportIn addition to IT support, I manage projects related to operations (automation, interfaces, implementation of new systems, audits of current systems), and I was part of the migration of several systems such as AIMS and Navitaire New Skies.Always attached to the training, I have provided Skyport training at several European airports. Show less

• • Aug 2013 - Jul 2016

  - Software support for users in Barcelona's HQ (Windows and Office issues, OpenVPN and aeronautic related software installation and support). Support for around 200 users.- Hardware support: setup of laptop and desktop computers, setup of company's mobile phones and pilot's tablets- IT support for airports across Europe



Sin Moverte (Servicios Informáticos)

• Spain
• IT Services and IT Consulting

• Founder

  • Aug 2012 - Present

  - In-home computer repair and IT support for residential customers. - In-home computer training, specially for old people - B2B IT support and consulting - Windows, Linux, OS X, Android and iOS - In-home computer repair and IT support for residential customers. - In-home computer training, specially for old people - B2B IT support and consulting - Windows, Linux, OS X, Android and iOS



Pc City Spain S.A.U.

• Consumer Electronics
• 1 - 100 Employee

• Retail Sales Manager

  • Nov 2007 - Jun 2011

  - Technical Service and Customer Support manager: In charge of a 20 technicians team. Ensuring technical service achieves customer service goals. - Sales Manager: Sales team: 20 or more people. Ensuring l'Illa store is profitable, and achieves its sales goals (KPIs). L'Illa store's sales: 16m €, one of the top ten stores in the company. - Planning, executing and analysing store and department results and goals. - Technical Service and Customer Support manager: In charge of a 20 technicians team. Ensuring technical service achieves customer service goals. - Sales Manager: Sales team: 20 or more people. Ensuring l'Illa store is profitable, and achieves its sales goals (KPIs). L'Illa store's sales: 16m €, one of the top ten stores in the company. - Planning, executing and analysing store and department results and goals.



Pc City Spain S.A.U.

• Consumer Electronics
• 1 - 100 Employee

• • Aug 2005 - Sep 2007

  - Ensure the implementation and tracking of HR policies and processes (recruitment, training, and staff budget).- Guarantee the right people is in the right job (through Talent Reviews, career management and assessment centres)- Support role in development, implementing and tracking of the One Team Model (versatile positions in stores). The One Team Model's project lasted 6 months.- “Fives” customer service model: One of the 12 trainers team which successfully trained entire company (1600 people). “Fives” project lasted 2 years. Show less

• • Sep 2003 - Jul 2005

  Sales coordinator at PC CITY Sant Antoni store.Head of a team of 2 sales persons. Development and training in the department.Commercial development of the department, competition analysis, relationship with providers. We managed to raise profits by 12 pints, in 2 years.



Freelance

• Entrepreneur

  • 1998 - 2003

  - Portfolio of 50 customers (B2C and B2B)- Network management (Linux, Windows, Novell Netware, LANtastic). Programming in FOX 2,6, Delphi and C++ - Portfolio of 50 customers (B2C and B2B)- Network management (Linux, Windows, Novell Netware, LANtastic). Programming in FOX 2,6, Delphi and C++