Event Staff

• Oct 2022 - Present

Artist, Owner

• Feb 2022 - Present

Event Planning Intern

• May 2022 - Aug 2022

Catering Server

• Aug 2021 - Dec 2021

Hospitality Intern

• May 2021 - Aug 2021

•Responsibilities included high adaptability and working 5 to 6 different roles in one work week based on area need within culinary, merchandise, hospitality, attractions, and Guest services. •Designed a language tag program that focused on inclusivity and sensitivity towards Guests and employees and was out of 8 projects picked to represent Splash Country for the intern project showcase, which included presenting to the Dollywood company’s executive board. •Gained understanding of a variety of roles which encouraged a genuine understanding of the technical and personal challenges within each department. Show less

Front of House

• Feb 2020 - Jun 2020

•Acquired money handling experience including cash, card, and Apple Pay®, and relayed proper change, order cost, and coupons and discounts to promote customer satisfaction. •Processed approximately 7-25 customer orders per hour, including specialty drinks, window pick-up, phone orders, catering, and online food ordering platforms including ChowNow and GrubHub to effectively serve. •Fulfilled closing requirements by adhering to proper inventory methods, cleaning guidelines, and time management that guaranteed job completion within allotted time of 45 minutes to an hour. •Communicated with front of house staff, kitchen, and customers in order to ensure efficiency. Show less

Custodian

• Aug 2019 - Jan 2020

•Provided excellent guest service in a high foot track area that averaged 32,000 customers per day by answering questions, walking customers to destinations, and taking pictures. •Enhanced cleanliness of indoor and outdoor customer areas to maintain company brand. •Ensured customer safety by responding calmly to emergency situations, including medical emergencies, lost family members, and cleaning hazardous spills. •Represented a Fortune 100 company by adhering to values of safety, courtesy, show, and efficiency and earned 12 certificates of recognition from upper management. Show less

Deli Clerk

• Oct 2017 - Mar 2019

•Trained 5+ employees on deli operations, sanitation procedures, and customer service skills over the course of three months, to ensure preparedness for the opening of a new store. •Performed closing duties that included breaking down machinery and displays, packaging and tagging products, and cleaning work stations to meet industry standards. •Demonstrated the ability for quick thinking, multitasking, and utilizing teamwork to efficiently fulfill orders and guarantee customer satisfaction at an average rate of 3-15 customers per hour. •Encouraged sales by upselling, memorizing customers’ orders, and creating a recommendation chart that paired 20+ products based on personal preferences to promote authenticity. Show less