Experience

Lumivero

• United States
• Software Development
• 100 - 200 Employee

• Client Success Manager

  • Jul 2022 - Present



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Territory Sales Manager

  • Feb 2020 - Jul 2022

  At Pearson, I work as a sales account manager. My territory consists of 12 accounts across Missouri and Kansas with a sales pipeline of $3.3 million in annual revenue. My role includes consulting and collaborating with higher education instructors and administrators on selling Pearson software solutions and textbooks that best fit the instructor's vision and goals for their course. I work with learners on the service end of the transaction to ensure usability and implementation in their course. Our business has a strong emphasis on converting historically print material into a digital format and assisting instructors with integrating digital content into their classrooms. This enables professors to meet students where they are most familiar -- in a digital environment. My job is to grow the bottom line of my territory by understanding the needs of professors and providing positive experiences with faculty across all 12 accounts to maintain existing business and identifying and closing new business.



Cara Spencer for Mayor

• St Louis, Missouri, United States

• Digital Communications Manager

  • May 2020 - Apr 2021

  Planned and executed the digital communications calendar. Collaborated regularly with our field director, campaign manager and consultants to coordinate messaging and built a communications plan that best identified and reached our target audience. I worked with autonomy to find creative ways to engage our audience outside of traditional digital communications. We grew the candidate's digital platforms by over 30% in her following and exponentially increased engagement throughout the campaign cycle, in spite of a political advertisement ban for most of the campaign. Managed and wrote content for the campaign website, assisted in copywriting and editing for press releases, policy rollouts, stump speech and debate preparation. The candidate started her campaign with single-digit name recognition and polling in a distant third of four candidates. We finished second in the municipal primary with 46% approval and finished the general election narrowly defeated with 48% of the vote against an opponent with national name recognition and the overwhelming favorite to win the election.



Wolters Kluwer Legal & Regulatory US

• United States
• Information Services
• 300 - 400 Employee

• Senior Account Manager

  • Jul 2019 - Feb 2020

  At Wolters Kluwer, my role included managing a territory based in the southwestern United States region - consisting of 27 accounts across 7 states. The base of my territory was $3 million in annual revenue. I partnered with law professors, law librarians and executive-level administration on selling Wolters Kluwer's institutional-level digital assessment and study aid technology as well as course-level law school casebook. I would regularly demonstrate the added value that our products provided to show the efficacy of Wolters Kluwer material. I also managed a 70% travel schedule and conducted 50-70 meetings weekly with professors, using Salesforce to organize my territory's data and made strategic sales decisions based on the analysis of that data.



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Territory Sales Manager

  • Sep 2017 - Jul 2019

  During my first tenure with Pearson, I worked as an outside sales representative/account manager. My territory consisted of 12 accounts throughout Eastern Missouri and Southern Illinois region, with a base of approximately $3 million in annual revenue. In this role, I grew my business by outperforming my sales quota in FY17-18 and FY18-19. This included increasing digital sales growth by 80% during FY18-19. I increased business by managing a travel schedule prioritizing my business based on strategic, data-driven decisions using Salesforce to organize my sales calls. I scheduled meetings with professors to retain and grow business through value-addition demonstrations and fact-finding pain points in the instructor's classrooms. We partnered with instructors and institutions by providing solutions for higher student performance and student retention by articulating efficacy studies in the sales process. I regularly collaborated with sales managers, colleagues and other inside partners to provide the best service to our clients. Achievements: 2017 Goal Achiever 2018 Goal Achiever



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • May 2014 - Aug 2017

  I began my career with Enterprise in the management training program as a Management Trainee. In this program, I participated in Enterprise's world-renowned training in sales, customer service and operations management. I worked as a Management Trainee for 12 months before being promoted to an Assistant Manager, where I worked for the largest retail office in the Saint Louis Metropolitan Area. As an assistant manager, it was my job to train new employees as part of the program in sales and customer service. The office I managed had 17 employees and we were consistently recognized as a top-performing office in operating profit and fleet growth. After being an Assistant Manager for 13 months I was promoted to a Branch Manager, where I managed an office of 7 employees and was responsible for the success of the entire branch's business. Among my responsibilities were conducting business to business sales calls with existing and potential accounts in my region -- both to grow and retain existing relationships, I trained and developed employees on sales, service and operations and generated an increase in operating profit year over year by increasing revenue through fleet growth, daily sales training and lowering our branch's breakeven by controlling operating costs with an organized and disciplined approach towards branch management.



Harrah High School

• United States
• 1 - 100 Employee

• Mens Varsity Soccer Coach

  • Jan 2011 - May 2014

  While attending college, I coached a local 5A high school soccer team for three seasons as the head men's varsity coach. I had approximately 30 students that I managed and I was responsible for planning and organizing our daily training sessions, communicating with parents and conveying standards of the program. We put an emphasis on responsibility and academic achievement with the goal of helping students from this rural community put themselves in a position to attend college or enter the workforce after graduating high school. The three years were the winningest years in Harrah men's soccer history and I credit that solely on the culture and competitive team environment that the coaching staff created to allow the students a place to show their talents, have fun and push them to improve on the field, in the classroom and as a human.



FNB Community Bank

• United States
• Banking
• 1 - 100 Employee

• Personal Banker

  • Jun 2012 - Jan 2014

  While in college I worked at FNB Community Bank - first as a bank teller and eventually as a personal banker. I worked at FNB Community bank while I was studying finance, with the intention of a career in banking after graduating college. As a bank teller, I first began to cultivate skills in customer service and cross-selling while also learning the basic principles of financial institutions. As a personal banker, I worked more directly as a relationship manager with customers who required more hands-on assistance than our bank tellers were able to provide.