Experience

Minor Hotels

• Thailand
• Hospitality
• 700 & Above Employee

• Vice President Operations, Middle East

  • Mar 2023 - Present

  Dubai, United Arab Emirates



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Head of Operations MEA

  • Mar 2020 - Mar 2023

  Dubai, United Arab Emirates

• Head of Hotel Lifecycle & Growth and New Hotels, IMEA

  • Sep 2019 - Mar 2020

  Dubai

• Senior Director - New Hotels

  • May 2017 - Aug 2019

  Dubai, United Arab Emirates



Millennium Hotels and Resorts

• Singapore
• Hospitality
• 700 & Above Employee

• Vice President Operations MEA

  • Jan 2016 - Apr 2017

  Dubai My role has encompassed full P&L for the 2016 and 2017 business plan to strategically develop and manage 30 operational properties and 35 under construction through six brands across eight countries, with a total revenue of US$ 400M+. I have also co-developed the balance scorecard for Millennium Hotels & Resorts in MEA focused on monthly measure of 5 KPIs. Successes include enhancing employee relations with the introduction of a communication cascade to the operation, and leading the… Show more My role has encompassed full P&L for the 2016 and 2017 business plan to strategically develop and manage 30 operational properties and 35 under construction through six brands across eight countries, with a total revenue of US$ 400M+. I have also co-developed the balance scorecard for Millennium Hotels & Resorts in MEA focused on monthly measure of 5 KPIs. Successes include enhancing employee relations with the introduction of a communication cascade to the operation, and leading the Corporate Commercial Team, including sales, marketing, revenue and brand. As a Member of the Steering Committee, I have contributed to the launch of the Millennium Hotel and Resorts, Middle East and Africa loyalty programme, Central Reservation System direct connectivity and development of the Customer Relations Manager. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Director of Operations Oman, Kuwait & Bahrain

  • Mar 2012 - Dec 2015

  Muscat, Oman During this period I developed and managed: Oman 6 Hotels, Kuwait 3 Hotels, and Bahrain 2 Hotels comprising of the InterContinental; Crowne Plaza and Holiday Inn brands, and established IHG as a powerful, committed employer enrolling 4 partners in Oman, Kuwait, and Bahrain to IHG Academy. Initiatives & Highlights include: • InterContinental Muscat achieved 10/10 winning metrics 2014 (IHG Balance Scorecard) • Drove action plans and created initiatives to deliver unparalleled… Show more During this period I developed and managed: Oman 6 Hotels, Kuwait 3 Hotels, and Bahrain 2 Hotels comprising of the InterContinental; Crowne Plaza and Holiday Inn brands, and established IHG as a powerful, committed employer enrolling 4 partners in Oman, Kuwait, and Bahrain to IHG Academy. Initiatives & Highlights include: • InterContinental Muscat achieved 10/10 winning metrics 2014 (IHG Balance Scorecard) • Drove action plans and created initiatives to deliver unparalleled guest service across all functions. • Created and aligned the pricing strategy ensuring with seasonal and market trends. • Developed programs and tools to up-sell, reduce costs and maximise revenues. • Ensured all functions delivered a truly unique and world class offering. • Facilitated strong emphasis on performance via training and encouraging staff development. Show less



InterContinental Doha The City

• Qatar
• Hospitality
• 100 - 200 Employee

• General Manager

  • Sep 2010 - Feb 2012

  Doha, Qatar Headed the opening and launch of this 360 guestroom and 176 resident suite, five star hotel located in the upmarket West Bay area of the city in January 2012: • Attracted and built a strong opening team from within the IHG family. • Inspirational leadership resulted in the hotel achieving recognition as the ‘one to watch’. • Managed the pre-opening budget and ensured cost savings were applied to meet budget. • Received the prestigious IHG ‘Our People Award’ at the AMEA… Show more Headed the opening and launch of this 360 guestroom and 176 resident suite, five star hotel located in the upmarket West Bay area of the city in January 2012: • Attracted and built a strong opening team from within the IHG family. • Inspirational leadership resulted in the hotel achieving recognition as the ‘one to watch’. • Managed the pre-opening budget and ensured cost savings were applied to meet budget. • Received the prestigious IHG ‘Our People Award’ at the AMEA Leadership Conference 2011. • Diligent financial management of a six-month delay in opening ensured no additional costs. • Embedded ‘Where we play ‘within the IHG systems, Hotel Opening Manager and Hotel Content Manager – key tool for enhancing your digital presence. • Awarded ‘AMEA Certificate of Recognition - Our People 2011’ for recruiting 90% of leadership team from in-house. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Director Operations Support and Franchising MEA

  • Mar 2009 - Sep 2010

  This corporate office role involved working closely with Europe, Middle East and Africa Marketing, Branding, Communications, Compliance and Quality teams to establish what became a Global approach to the Operations Agenda and Chief Operating Officers communications. Highlights included: • Providing business and opening support to 26 franchised hotels and 4 brands throughout MEA. • Receiving the ‘Operations Excellence Award MEA’ (2010) and ‘Presidents Award EMEA’ (2009).



Crowne Plaza Muscat

• General Manager

  • Jun 2007 - Mar 2009

  Here, I created and drove the strategy to reposition this 200 room, 4 star deluxe hotel: • Achieved 44 % RevPar and 8.8% RGI growth. • Improved overall guest satisfaction level by 9 points via focus on upgrading service quality. • Increased Employee Satisfaction by 5 points via training, empowering, and engagement initiative. • Transitioned the Crowne Plaza Muscat into a top three position for guest satisfaction in MEA.



Al Bustan Palace InterContinental Hotel

• Resident Manager

  • 2004 - 2007

  This is arguably Oman’s leading hotel, Luxury 250 room, five stars property, the Omani Government’s hotel of choice. I focused on setting the pricing for the hotel and achieved 25% RevPar growth, and drove continuous Improvement to win 16 Best in Class Awards, and No.1 position for Guest Satisfaction. I also acted as the main point of contact for Diwan - the Royal Protocol Office.



InterContinental Semiramis

• Executive Assistant Manager

  • 2003 - 2005

  Cairo I contributed to the management of this 735 room, five star, city centre operation, with accountability for the roll out and monitoring of IHG revenue initiatives for the hotel and country.



Crowne Plaza NEC

• Executive Assistant Manager

  • 2001 - 2002

  Birmingham, UK



Regional Revenue Centre

• Operations Manager

  • 1999 - 2001

  London, United Kingdom



IHG at the Crowne Plaza

• Reservations Manager

  • 1997 - 1999

  Edinburgh, United Kingdom

• Front Office Manager

  • 1995 - 1999

  Edinburgh, United Kingdom