Harshal Thakkar

Technical Support Specialist at TCS Canada
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Contact Information
us****@****om
(386) 825-5501
Location
Mississauga, Ontario, Canada, CA

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Credentials

  • MiVoice Border Gateway(MBG)
    Mitel
    Dec, 2022
    - Nov, 2024
  • MiVoice Business (MCD/3300) rel 9.1 Core Technical Certification
    Mitel
    Oct, 2021
    - Nov, 2024
  • Active directory on Windows Server 2016
    Udemy
    May, 2021
    - Nov, 2024
  • CompTIA A+
    Udemy
    May, 2021
    - Nov, 2024
  • NSE 4
    Fortinet
    Nov, 2022
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Sep, 2021
    - Nov, 2024

Experience

  • TCS Canada
    • Canada
    • Telecommunications
    • 1 - 100 Employee
    • Technical Support Specialist
      • Aug 2021 - Present

  • SP Data Digital
    • Canada
    • Business Consulting and Services
    • 500 - 600 Employee
    • Technical Support Representative
      • Mar 2020 - Aug 2021

      • Assisting clients with technical troubleshooting inquire via phone regarding TCP/IP failures, connection drops, device incompatibility• Desktop support including virus/malware removal, troubleshooting, configuration, and repair.• Responsible for creating user accounts and managing groups in Active Directory.• Following up with clients to ensure the issues are resolved • Assisting clients with technical troubleshooting inquire via phone regarding TCP/IP failures, connection drops, device incompatibility• Desktop support including virus/malware removal, troubleshooting, configuration, and repair.• Responsible for creating user accounts and managing groups in Active Directory.• Following up with clients to ensure the issues are resolved

  • UBREAKIFIX
    • Customer Service Technician
      • Nov 2018 - Feb 2020

      • Install and test computer-related equipment• Managing VMware Host machines and configuring them as well as upgrading the systems.• Identified technical issues with Network, software/hardware troubleshoot with diagnostic tools. • Install and test computer-related equipment• Managing VMware Host machines and configuring them as well as upgrading the systems.• Identified technical issues with Network, software/hardware troubleshoot with diagnostic tools.

  • TacoTime
    • Restaurants
    • 100 - 200 Employee
    • Customer Service Supervisor
      • Oct 2015 - Oct 2018

      • Designing different types of marketing strategies to improve our business and to gather community under one roof• Ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum condition • Designing different types of marketing strategies to improve our business and to gather community under one roof• Ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum condition

  • Toronto 2015 Pan/Parapan American Games Organizing Committee
    • Technology Specialist
      • Jun 2015 - Aug 2015

      - Resolved all technical issues via CHERWELL ticket system- Responsible for diagnosing and troubleshooting hardware and software issues (Printers, Scanners, Work stations) - Resolved all technical issues via CHERWELL ticket system- Responsible for diagnosing and troubleshooting hardware and software issues (Printers, Scanners, Work stations)

Education

  • Durham College
    Diploma, Computer Systems Technician
    2014 - 2015
  • Gujarat University
    Bachelor’s of Computer Application, Information Technology
    2005 - 2009

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