Administrative Assistant - Student Affairs

• Aug 2021 - Present

• Support Assistant Vice President of Student Affairs, including following teams: Emotional Health & Wellbeing; Access, Inclusion & Disability Services; Title IX; Career Services; and CARE team.• Assist Vice President of Student Affairs and Project Manager with CMC Compass Initiative including booking conferences, trainings, and travel arrangements.• Track budget expenditures for AVPSS and various teams and departments and generate financial reports for management review.• Coordinate and schedule college-wide meetings and conference calls to optimize scheduling of senior staff.• Executed record filing system in CMC's shared drive to improve document organization and management.• Developed and updated spreadsheets and databases (PowerBI, Student Access) to track, analyze, and report on student data.• Prepare agendas, minutes, and follow-ups with Assistant Deans, Academic Advisors, College Counselors, and Coordinators on various projects and initiatives.• Interacted with vendors and professional services to receive orders, direct activities, and communicate instructions.• Performed research to collect and record industry data (tuition, room & board, special fees, counseling, RFPs). Show less

Administrative Assistant II - TRIO

• Feb 2021 - Aug 2021

Groundskeeper at CMC’s Permaculture Garden

• Oct 2020 - Feb 2021

Sales Supervisor

• Aug 2019 - Mar 2020

* Direct sales agents workload and priorities according to business volume, manage daily staffing requirements and schedules, and delegate tasks, inquiries, and followups equitably. * Resolve customer and vendor issues in an efficient, timely manner while following policies and procedures. * Conduct, respond and coach agents on Live Chat conversations with online customers * Coach, train, motivate and team build sales agents in a call center environment to maintain a cohesive and cooperative work environment while also holding them accountable to their sales performance. * Evaluate and provide feedback on sales agents' customer service performance by monitoring calls, reviewing written quotes, examining email exchanges to ensure proficiency and quality. * Trouble shoot various software and hardware systems and seek a timely resolution so not to affect business operations. Show less

Sales Manager

• Jun 2015 - Feb 2018

• Launched Western division of Florida-based corporation and established new branch office. • Created digital/print marketing campaign, renovated website and modernized newsletter. • Attracted new direct customers and developed alliances with planners, architects, builders, interior designers, electricians and subcontractors. • Launched Western division of Florida-based corporation and established new branch office. • Created digital/print marketing campaign, renovated website and modernized newsletter. • Attracted new direct customers and developed alliances with planners, architects, builders, interior designers, electricians and subcontractors.

Director of Sales

• May 2001 - Aug 2012

• Responsible for a combined sales goal (group and LNR) of $2.82 million for 2011. Finished the year at $3,015,740. • Surpassed RGI goal 2 years in a row during a sluggish economy (2010: 108%, 2011: 110.7%). • Achieved 110.48% of Corporate Negotiated goal for 2011. • Landed 3-year JetBlue crew training contract which produced 19,226 rooms and $1,169,136. • Contracted 7 new crews since my promotion to DOS: Alaska Airlines, Delta Airlines, Frontier Airlines, WestJet, Carnival Cruise Lines, Royal Caribbean, and Norwegian Cruise Lines. • Held two incredibly successful FAM tours during my tenure as DOS. • Converted the property from a Holiday Inn Select to Holiday Inn in 2010. • Oversaw the sales process during a $3.5 million renovation of guestrooms and meeting space and planned and hosted renovation parties for clients. • Directed a staff of 4 sales managers and 2 administrative assistants. • Developed and maintained preferred accounts and sold meeting space to local, national and international corporations for full-service hotel in Orlando Airport area. • Responsible for $582K annual revenue for corporate transient segment and $518K annual revenue for corporate meeting segment ($1.1 million in total revenue) and achieved 154% of that 2005 revenue goal. • Increased 2005 Corporate Meeting ADR by $3.71 and occupancy by 39%. • Increased 2005 Corporate Transient ADR by $2.79 and occupancy by 38%. • Initiated "Corporation of the Month" program and employee incentive program. • Planned Managers' Receptions, Client Appreciation Parties, and traveled to vendor sales events and tradeshows nationwide. Show less

Sales Coordinator

• Apr 1998 - May 2001

• Member of Launch Team for Disney Channel Latin America and Brazil. • Assisted in negotiating entertainment deals with Latin American broadcasters in Pay-Per-View, Pay Television, Basic Cable and Free Television platforms [including multi-million dollar, multi-year Free Television output deals in Argentina ($9M), Brazil ($47M) and Mexico ($20M)]. • Researched new sales opportunities in unestablished markets and mediums. • Traveled to major programming tradeshows to meet with clients; forged new relationships; presented sales proposals; negotiated license fees, payment terms, delivery terms and license periods; and pursued closure. • Screened and evaluated Disney programs for recommendation and packaging (e.g. feature films, TV movies, specials, series, documentaries, and music videos). Show less

Sales Coordinator

• Apr 1997 - Apr 1998

• Quoted prices and negotiated freight rates, payment and delivery terms. • Prepared purchase orders and pre-sale calculation sheets. • Reviewed Letters of Credit and Import Licenses and prepared Letter of Credit presentations. • Quoted prices and negotiated freight rates, payment and delivery terms. • Prepared purchase orders and pre-sale calculation sheets. • Reviewed Letters of Credit and Import Licenses and prepared Letter of Credit presentations.

Sales Coordinator

• Apr 1996 - Apr 1997

Logistics Coordinator

• Sep 1995 - Apr 1996