Experience

Kitchen Saver

• United States
• Construction
• 1 - 100 Employee

• Chief Operating Officer

  • Sep 2021 - Present

  Owings Mills, Maryland, United States

• Director of Sales and Marketing

  • Jul 2020 - Sep 2021

  Managed the Sales, Call Center, and Marketing Departments.

• Marketing Director

  • Apr 2013 - Jul 2020

  Oversaw all aspects of Marketing including but not limited to: Event Marketing Department Open House Program Digital Marketing Printed and Digital Marketing Ads and Materials Customer Satisfaction Follow-Up Program Website Management Call Center Management Manage Staff of 20 Employees



Welsh Construction Remodeling

• United States
• Consumer Services
• 1 - 100 Employee

• Director of Event Marketing

  • Oct 2012 - Apr 2013

  Created and managed a new Event Marketing Department for lead generation. Exceeded lead to appointment conversion and low lead cost goals. Developed procedures and forms related to recruiting, hiring and training; which included a training manual, new hire forms, initial and on-going training program. Constructed forms and tracking system for event management. Coordinated staffing for events and set-up and removal of displays. Researched and secured display items while… Show more Created and managed a new Event Marketing Department for lead generation. Exceeded lead to appointment conversion and low lead cost goals. Developed procedures and forms related to recruiting, hiring and training; which included a training manual, new hire forms, initial and on-going training program. Constructed forms and tracking system for event management. Coordinated staffing for events and set-up and removal of displays. Researched and secured display items while adhering to program budget. Maintained statistical data on program performance. Worked closely with VP of Marketing, providing event information for social media outlets. Show less



Bath Fitter

• Canada
• Retail
• 700 & Above Employee

• Event Manager

  • Jul 2011 - Sep 2012

  Doubled lead production in less than a year by: Expanding Central Maryland events department staff from 10 to 40 marketing representatives. Continuing to grow and develop staff through advance recruitment techniques, on-going training and motivational guidance. Securing new venues and maintaining existing contracts for lead generation. Negotiated and renegotiated contracts to maintain a low lead cost. Completed contracts adhering to event specifications such as liability… Show more Doubled lead production in less than a year by: Expanding Central Maryland events department staff from 10 to 40 marketing representatives. Continuing to grow and develop staff through advance recruitment techniques, on-going training and motivational guidance. Securing new venues and maintaining existing contracts for lead generation. Negotiated and renegotiated contracts to maintain a low lead cost. Completed contracts adhering to event specifications such as liability insurance and special accommodations. Designed and implemented efforts to publicize the company and promote sponsorships. Conducted post-event evaluations to determine how future events could be improved. Designed and implemented decorations for events; creating themes to coincide with the event or holiday. Exceptional multi-tasker; throughout Central Maryland staffed six (6) mall displays along with up to 10 events per weekend that consisted of multiple shifts and staff. Maintained display and decoration inventory. Oversaw staff of 40 employees; scheduling, processing employee paperwork and payroll. Coordinated and assisted with set-up and removal of displays; scheduling installation crew and types of displays to be used. Inspected event facilities to ensure they conform to company requirements. Show less



Carroll Community College

• United States
• Higher Education
• 200 - 300 Employee

• Adjunct Faculty

  • Sep 2010 - Jan 2012

  Facilitated course entitled “Winning New Jobs”; receiving extremely favorable evaluations from attendees who are required by Social Services to complete the course.



Snyder Home Services, Inc.

• Consumer Services
• 1 - 100 Employee

• Sales Consultant

  • Dec 2007 - Jun 2011

  Developed and established a solid client base with several repeat home improvement customers and referrals in Central Maryland, DC and Virginia. Identified customers’ needs by carefully listening to their concerns and requests. Assisted customers with designing kitchen layout by combining their wishes and budget along with technical expertise. Successfully implemented kitchen designs and frequently received accolades from customers for design and performance outcome. Provided… Show more Developed and established a solid client base with several repeat home improvement customers and referrals in Central Maryland, DC and Virginia. Identified customers’ needs by carefully listening to their concerns and requests. Assisted customers with designing kitchen layout by combining their wishes and budget along with technical expertise. Successfully implemented kitchen designs and frequently received accolades from customers for design and performance outcome. Provided continual contact with customers throughout entire renovation to ensure satisfaction. Acted as a liaison between customer and contractors. Followed through promptly to resolve customer complaints and salvage cancelled sales. Received 2011 MICA (Maryland Improvement Contractors Association) Merit Award for implementing innovative space saving kitchen design techniques. Show less



Carroll County Government

• Employment Consultant

  • May 2005 - Dec 2007

  Provided direct services to customers seeking employment including intake, assessment, employment development, job search assistance, case consultation, referral and crisis intervention. Designed and oversaw programs for customers. Responsible for funding decisions involving training and contracting services.



Carroll County State's Attorney's Office

• Victim Witness Coordinator

  • Oct 1996 - May 2005