Executive Office Assistant

• May 2023 - Present

Customer Care Representative

• Mar 2022 - Apr 2023

-Built and nurtured strong relationships with customers, utilizing modernized digital data intake systems to schedule homeowner appointments and improve communication with regional teams. -Proactively led root-cause analysis of issues and collaborated with contractors and homeowners to schedule trade work around their availability, resulting in prompt service delivery and enhanced customer satisfaction. -Managed contractors to ensure timely completion of service requests and maintained regular communication with customers throughout the process. -Determined trade accountability for back charges and authorized payment for work performed, fostering transparency and trust with vendors and customers. -Conducted comprehensive new hire training for warranty department employees on invoicing, warranty policies, and technology, emphasizing customer satisfaction and relationship building. Show less

Marketing Assistant/Administrative Manager

• Mar 2021 - Dec 2021

-Onboarded new employees handling HR paperwork, technology coordination with IT, and providing a walk through of all company platforms. -Implemented standard operating processes and training for new division project management software, Asana. -Coordinated division wide retreats by handling hotel reservations, catering, event set up, and communication with event space staff. -Managed three separate office spaces across the country serving as liaison with building management, overseeing office improvements and company vehicle fleets. -Worked alongside Business Development team members to craft time-sensitive documents related to RFPs and case studies. Show less

Community Associate

• Nov 2020 - Mar 2021

-Spearheaded new member on-boarding and off-boarding processes in addition to monthly billing for memberships and event rentals. -Generated weekly newsletter designed to engage members in upcoming programming and events. -Championed event rentals for large groups of over 50 individuals with set up, catering, and providing supplies. -Spearheaded new member on-boarding and off-boarding processes in addition to monthly billing for memberships and event rentals. -Generated weekly newsletter designed to engage members in upcoming programming and events. -Championed event rentals for large groups of over 50 individuals with set up, catering, and providing supplies.

Staff Assistant

• May 2020 - Jul 2020

-Recruited potential new employees through LinkedIn who met rigorous job requirements set forth by the executive team. -Compiled information and data for research-based projects for executives in concise and informational sheets. -Managed the executives’ calendars coordinating the scheduling of meetings and interviews. Prepared vital information and materials such as agendas and minutes for company meetings. -Recruited potential new employees through LinkedIn who met rigorous job requirements set forth by the executive team. -Compiled information and data for research-based projects for executives in concise and informational sheets. -Managed the executives’ calendars coordinating the scheduling of meetings and interviews. Prepared vital information and materials such as agendas and minutes for company meetings.

Box Office Representative

• Jul 2018 - Apr 2020

Education/Library Intern

• May 2017 - Aug 2017