Steve Forcum
Director of Program Management at SIPPIO- Claim this Profile
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Bio
Juliann Nordstrom
I’ve had the pleasure of working with Steve several times in the past decade. Steve’s product knowledge is second to none, and his ability to use that together with his analytical andand problem-solving skills makes an invaluable asset to Avaya and the business partners and customers interacts with. He welcomes any challenge and his love of all things tech is refreshing and it is a pleasure to communicate and work with Steve in any capacity.
Philip Carter
Steve's a fantastic technology evangelist and gifted public speaker. He is able to guide his audience to the conclusion he wants, changing his delivery on the fly as he adjusts to the room. He knows his audience, is well prepared on the topic and is able to answer a deep dive questions from the audience without losing a beat. I'd definitely recommend him for any role where you need someone to become a trusted advisor to your customer with just his elevator pitch!
Juliann Nordstrom
I’ve had the pleasure of working with Steve several times in the past decade. Steve’s product knowledge is second to none, and his ability to use that together with his analytical andand problem-solving skills makes an invaluable asset to Avaya and the business partners and customers interacts with. He welcomes any challenge and his love of all things tech is refreshing and it is a pleasure to communicate and work with Steve in any capacity.
Philip Carter
Steve's a fantastic technology evangelist and gifted public speaker. He is able to guide his audience to the conclusion he wants, changing his delivery on the fly as he adjusts to the room. He knows his audience, is well prepared on the topic and is able to answer a deep dive questions from the audience without losing a beat. I'd definitely recommend him for any role where you need someone to become a trusted advisor to your customer with just his elevator pitch!
Juliann Nordstrom
I’ve had the pleasure of working with Steve several times in the past decade. Steve’s product knowledge is second to none, and his ability to use that together with his analytical andand problem-solving skills makes an invaluable asset to Avaya and the business partners and customers interacts with. He welcomes any challenge and his love of all things tech is refreshing and it is a pleasure to communicate and work with Steve in any capacity.
Philip Carter
Steve's a fantastic technology evangelist and gifted public speaker. He is able to guide his audience to the conclusion he wants, changing his delivery on the fly as he adjusts to the room. He knows his audience, is well prepared on the topic and is able to answer a deep dive questions from the audience without losing a beat. I'd definitely recommend him for any role where you need someone to become a trusted advisor to your customer with just his elevator pitch!
Juliann Nordstrom
I’ve had the pleasure of working with Steve several times in the past decade. Steve’s product knowledge is second to none, and his ability to use that together with his analytical andand problem-solving skills makes an invaluable asset to Avaya and the business partners and customers interacts with. He welcomes any challenge and his love of all things tech is refreshing and it is a pleasure to communicate and work with Steve in any capacity.
Philip Carter
Steve's a fantastic technology evangelist and gifted public speaker. He is able to guide his audience to the conclusion he wants, changing his delivery on the fly as he adjusts to the room. He knows his audience, is well prepared on the topic and is able to answer a deep dive questions from the audience without losing a beat. I'd definitely recommend him for any role where you need someone to become a trusted advisor to your customer with just his elevator pitch!
Experience
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SIPPIO
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United States
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Telecommunications
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1 - 100 Employee
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Director of Program Management
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Mar 2023 - Present
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Avaya
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director, Solution Marketing & Chief Evangelist
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Jul 2022 - Mar 2023
With most organizations, engineering is commonly referred to as a company's brain and marketing its heart, I believe Solution Marketing to be its soul. The Avaya Solution Marketing organization operates with a mission to drive awareness of what Avaya solutions can do for our customers and what incredible things will be possible in the future. When we achieve this goal, our peers in the field successfully build their businesses, customers can confidently choose Avaya solutions to deliver outsized value, and inspire external audiences to choose Avaya as the right place to invest both their intellectual and financial capital.As the Head of Solutions Marketing at Avaya, I was responsible for leading this team through a period of unprecedented uncertainty and successfully navigated the challenges that arose. Through an empathetic leadership framework and establishing my vision for solution marketing, I transformed siloed groups into a reorganized team focused on increased collaboration across content creation, strategy, engagement, and distribution. These changes delivered near immediate results, with the team delivering three major deliverables near simultaneously in spite of a reduction in force which shrank the team by nearly 40%. Show less
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Director and Chief Evangelist, Marketing
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May 2021 - Jul 2022
As Chief Evangelist at Avaya, as an industry recognized subject matter expert in the Unified Communications & Collaboration, Customer Engagement, and Cloud technology spaces, I gave Avaya products & solutions a voice to both internal and external audiences. I frequently represented Avaya as a regular attendee, panelist, and keynote speaker at technology conferences, trade shows, user group meetings, and other industry events. I helped to build relationships with strategic influencers, assisted in developing internal organization capabilities, and helped identify & influence market opportunities. In addition, I created and delivered dynamic presentations, became the voice and face of Avaya's products and solutions, and developed and nurtured an awareness network on major online platforms. I also enabled the sales and marketing teams with training and enablement tools while connecting with partner and customer C-Level executives to establish myself as their trusted advisor. Show less
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Avaya Technologist
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Dec 2016 - May 2021
Primarily tasked with expanding mindshare and brand loyalty among the Avaya universe of customers, business partners, sales agents, and colleagues. Responsible for educating this constituency of new Avaya products, updates, services, and initiatives via in-person speaking engagements, webinars, blogging and a highly engaged social media presence.Accomplishments2017 Partner Enablement Keynote Speaker - Avaya Innovation Tour - 2017 (Charlotte & Syracuse)Keynote Speaker - Avaya Cloud Expo 2017 - Partner Enablement tour of US & Canada.Sales Leadership Summit - Cloud Leader AwardPeople of Avaya video - http://bit.ly/2r6LEC9Avaya ENGAGE 2017Breakout Presenter - Avaya ENGAGE 2017 - Cloud RoadmapBreakout Presenter - Avaya ENGAGE 2017 - Avaya Equinox for MidmarketMain Stage demo support - Avaya ENGAGE 2017 - Mercer Rowe breakout session (watch it here - http://bit.ly/2QXlYmB)2018 Partner EnablementKeynote Speaker - Avaya Innovation Edge 2018 - 14 city tour of United StatesSpeaker - Intellisys Mindshare supplier presentation competitionAvaya Representative - ChannelPartners Evolution Thunderdome Q&AMidsize Enterprise SummitBoard Room Speaker - Midsize Enterprise Summit Fall 2017Board Room Speaker - Midsize Enterprise Summit Spring 2018Board Room Speaker - Midsize Enterprise Summit Fall 2018Webinars2018 - Why AvayaCloudWatch the webinar here - http://bit.ly/2S4PvL92018 - Avaya Mobile ExperienceWatch the webinar here - http://bit.ly/2FxBQuT Show less
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Cloud Solutions Engineering Leader
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Sep 2018 - Jan 2020
I lead a team of pre-sales engineers focused on Avaya's public cloud (UCaaS & CCaaS) offerings. Our team is built upon an audition culture in which each interaction with customers, partners, or colleagues are treated as an opportunity to earn mindshare and trusted advisor status through over delivery.Having adopted a servant leader methodology I lead my team and their continued growth through a combination of recognition, support, and coaching. Accomplishment HighlightI led and kept my team intact through a turbulent fiscal 2019 (M&A rumors, R&D issues). Over the course of fiscal 2019 my team adopted the audition culture, improved demonstration capabilities, and was empowered to better leverage business acumen to grow our cloud business over 100%, leading up to a first of it's kind partnership with our largest competitor, RingCentral. Show less
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Named Account Manager
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Apr 2015 - Dec 2016
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Systems Engineer
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May 2011 - Apr 2015
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Sr. Voice Engineer
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Nov 2007 - May 2011
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John Hancock
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United States
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Financial Services
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700 & Above Employee
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Sr. Voice Engineer
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Apr 2007 - Oct 2007
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ECI
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United States
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Information Technology & Services
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500 - 600 Employee
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Voice Solutions Engineer
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Jun 2004 - Apr 2007
Over time at Eze Castle Integration I was responsible for: * Field Service Tickets for ECI Clients in the financial industry * Building Avaya Communication Manager solutions using S-Series Media Servers and G-Series Media Gateways Over time at Eze Castle Integration I was responsible for: * Field Service Tickets for ECI Clients in the financial industry * Building Avaya Communication Manager solutions using S-Series Media Servers and G-Series Media Gateways
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Gerber Technology, a Lectra Company
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United States
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Information Technology & Services
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300 - 400 Employee
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Telecommunications Engineer
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Jul 2002 - Jun 2004
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Jr. Network Engineer
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Nov 1998 - Nov 2001
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Education
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2007 - 2009
Avaya Certified
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