Burak Veziran

Software Quality Assurance Specialist at Jotform
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Ankara, Turkey, TR

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Computer Science for Business Professionals
    Harvard University
    Mar, 2023
    - Nov, 2024
  • Software Development Lifecycle Specialization
    University of Minnesota
    Jan, 2023
    - Nov, 2024
  • Programming with JavaScript
    Meta
    Nov, 2022
    - Nov, 2024
  • Foundations of User Experience (UX) Design
    Google
    Mar, 2022
    - Nov, 2024
  • Visual Elements of User Interface Design
    California Institute of the Arts
    Feb, 2022
    - Nov, 2024

Experience

  • Jotform
    • United States
    • Software Development
    • 500 - 600 Employee
    • Software Quality Assurance Specialist
      • Sep 2023 - Present

      • Participating actively in the release, testing software in multiple browsers and mobile devices, and reporting encountered defects.• Collaborate with the product and development teams to define and execute test processes to provide high quality releases to users.• Testing the software to improve user experience.• Actively involved in the QA process for both Jotform Teams, Jotform Sign and Jotform Salesforce App.

    • Product Quality Operations Specialist
      • Jan 2023 - Sep 2023

      • Analyzing the importance of defects and assigning them to the relevant product team.• Analyzing user reports to detect strengths and soft spots of the product.• Identifying new feature requirements and reporting them to the relevant team.• Mentoring new hire team members.

    • Technical Support Specialist
      • Dec 2021 - Jan 2023

      • Providing timely and accurate technical support to users.• Diagnosing and troubleshooting technical issues related to products.• Escalating complex issues to the appropriate team members and following up on their resolution.• Developing and maintaining technical documentation and knowledge base articles.• Collaborating with cross-functional teams, including product development and engineering, to resolve customer issues.• Participating in onboarding and training activities for new Technical Support Specialists to ensure a smooth transition into the role. Show less

Education

  • Gazi University
    Master's degree, Computer Science
    2023 -
  • Hacettepe Üniversitesi
    Master's degree, Science Education
    2018 - 2021
  • Hacettepe Üniversitesi
    Bachelor's degree, Science Education
    2013 - 2017

Community

You need to have a working account to view this content. Click here to join now