Experience

Cambridge Isotope Laboratories, Inc

• United States
• Chemical Manufacturing
• 100 - 200 Employee

• Senior Inside Account Manager- Environmental

  • Jan 2023 - Present

• Environmental Account Coordinator at Cambridge Isoptopes Laboratories

  • Jan 2019 - Present

  Providing inside sales and customer support domestically and internationally for the Environmental standards product line.



1Path

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Client Engagement Manager

  • May 2017 - Jul 2023



Internet & Telephone, LLC - now a Onepath Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Account Manager

  • Mar 2017 - Jul 2023

  Responsibilities as a Client Engagement Manager include heavy interaction with end-users and Senior Decision-Makers for all ITMS Customers. The Client Engagement Manager is also responsible for creating and presenting Quarterly and Annual Reports, and recommending and selling products as needed to keep client's infrastructure up to industry standards . Also: •Monthly interaction with customers •Review of Customer's service tickets •Post Implementation point of contact •Schedule and manage Quarterly Business Reviews •Annual IT Meetings •Assemble and manage each customers IT budget •Work with ITLLC & Customers C-level’s to assist in customer's growth •Strong working knowledge of Business Network Fundamentals •Solid Tech-to-Business language translation abilities •Strong customer facing communication skills •Ability to multitask, work within deadlines and exceed expectations •Generating quotes and proposals for technology solutions Show less



Extreme Networks

• United States
• Software Development
• 700 & Above Employee

• Inside Account Manager

  • Aug 2016 - Jan 2017

  Responsible for a managing a targeted territory’s incremental pipeline generation in existing accounts, selling service contract renewals for the territory and selling professional services and training. Serve as the central point of contact for the assigned territory and drive/assist the field sales staff in attaining their monthly/quarterly/annual quota Cross sell and up-sell products and services into existing customer base to create incremental pipeline and revenue Create quotes and configurations for customers and partners as well as facilitate any special pricing requests/deal registration requests Act as a liaison with all departments to close deals quickly and make us easy to do business with Manage all service contracts for customers in the assigned territory and responsible for driving sales campaigns and promotions for existing customer base. Educate customer and partner community on company events, product releases and news with monthly outreach Follow up on all leads and tasks with field engaged and active customers from tradeshows, webinars and web requests Show less



Straumann Group

• Switzerland
• Medical Equipment Manufacturing
• 700 & Above Employee

• Sales Operations/Partner Relationship Management- Lab Division, North America

  • Jun 2014 - Sep 2015

  Generate Sales - Increase sales by reactivating non-purchasing or low-purchasing accounts. Sales Lead Qualification - Increase sales by telemarketing prospects and key accounts from Sales, Marketing, and before and after Trade Shows. Build Relationships - Work directly with prospects and existing customers to identify clinical needs, business opportunities for Straumann, and generate sales. Close qualified prospects for a site visit by TM. Confirm all appointments with follow up and reminder calls to prospect 24 hours prior to visit. Account Maintenance - Learn key prospect information such as competitors used, referral base, and other sales intelligence. Ensure we have updated contact information and that accounts have updated catalogs and materials. All data to be entered into CRM. Communication – Frequently informs and updates the assigned field TM of call activities, results, and necessary field action required. Show less

• Senior Sales Support Representative- Lab and Surgical

  • Oct 2005 - Jun 2014

  Position Summary:Primarily performs the role of an Order Management Agent; managing complex orders, promotional programs, purchase and price agreements, and other order-related tasks such as 3rd party financing with a high level of efficiency and accuracy.. . In addition, this position takes an active role in leading the team and department by providing support and coverage for the Supervisor, ensuring the accuracy of and adherence to documented work instructions, and the execution of special assignments.Major Responsibilities of the Position:• Sets up new accounts and maintains customer master data in SAP.• Handles all order-based transactions (quotes, order placement, 3rd party financing, extended payment terms• Administers established Marketing promotions and initiatives, such as the Strategic Customer Programs, Rebate Agreements, etc. within the parameters and with required approvals as documented in the program work instructions.• Works closely with the Sales Organization to ensure timely and effective management of expiring agreements (such as Discount Price Agreements, Rebate Agreements, Consignment Agreements, etc.).• Reviews and releases orders through the eShop/Warranty tool as well as those orders pending approvals or Purchase Orders.• Fulfills special assignments such as Rebate reconciliation, the development and implementation of process improvements, master data and pricing maintenance projects, etc.• Assist in training programs, systems, and create/change process work instructions. • Lead the Order Management Team when the Supervisor is away from the department. Show less