Experience

Public Health Institute

• United States
• Non-profit Organizations
• 500 - 600 Employee

• Webinar Producer

  • Sep 2020 - Present

  San Francisco Bay Area Provide production support as Zoom Administrator, Webinar Producer, Audio/Video Editor for all technical aspects of webinar productions for the Public Health Institute's various Centers and Departments; (Center for Health Leadership and Impact, National Overdose Prevention Network, National Leadership Academy for Public Health, AmeriCorps VISTAS, Dialogue4Health and more. Provide day-to-day support for operations, training, consultations, file management and documentation.



Pure Storage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT AV Specialist

  • Oct 2016 - Apr 2020

  Mountain View, Ca Provided audio and video technical support for Pure Storage Corporate Headquarters in Mountain View, Ca. Made sure over 90 audio and video conference rooms systems are operating daily. Utilizing the latest in video conference through Zoom technologies, supporting company special events, live streaming to Pure's US, EMEA, APJ and other international offices. Provided support for end users to conduct meetings, training sessions, seminars and other corporate live events.



Abbott

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Audio Visual Technician

  • Sep 2015 - Jul 2016

  Santa Clara, Ca 95054 Provided technical support and training for all audio and video systems and operations. Provided end user support for video conferencing, corporate meetings and special events. Daily conference room check out of all systems. Operational troubling-shooting of all onsite AV systems when needed. Delivery and tracking of portable presentation equipment. Facilitating equipment repair, and meeting set-ups. Operate and maintain touch panel controls for Extron, Crestron and AMX. Setup and support all… Show more Provided technical support and training for all audio and video systems and operations. Provided end user support for video conferencing, corporate meetings and special events. Daily conference room check out of all systems. Operational troubling-shooting of all onsite AV systems when needed. Delivery and tracking of portable presentation equipment. Facilitating equipment repair, and meeting set-ups. Operate and maintain touch panel controls for Extron, Crestron and AMX. Setup and support all audio and video conferencing events Monitor all digital projection and LCD display systems. Provide end user training and assistance when needed. Show less



Milestone Technologies, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• AV / VC Operations Technician

  • May 2015 - Aug 2015

  For Google in Mountain View, Ca I worked in the VC operations center at Google to support their daily schedule of company-wide Video Conferences as well as event coordination and system troubleshooting. I provided 1st line AV/VC client support and serve as the initial contact for telephone, email and direct requests from customers and field technicians for AV/VC services. I provided VC booking and scheduling services, assist in VC conference setups, real-time support and troubleshooting. Operate and support local and… Show more I worked in the VC operations center at Google to support their daily schedule of company-wide Video Conferences as well as event coordination and system troubleshooting. I provided 1st line AV/VC client support and serve as the initial contact for telephone, email and direct requests from customers and field technicians for AV/VC services. I provided VC booking and scheduling services, assist in VC conference setups, real-time support and troubleshooting. Operate and support local and global video conference events and services for Google. Provide face-to-face, telephone and remote support for end users. Communicate to technical and non- technical customers and clients as needed. Document all processes and techniques used for every VC event. Diagnose AV/VC issues including network issues. Coordinating and scheduling of complex live streaming and multi-site events. Actively monitor use of the video conferencing system in real time. Assist in initiating VC and IP calls with internal and external clients. Utilize a ticketing system to respond to user and technician issues providing resolution, escalating problems when necessary, and remaining involved through problem resolution. Act as tier III escalation point for field technicians and IT engineers. I troubleshoot LCDs, Projectors, Cameras, Amplifiers, Microphones and Video Walls. Utilize industry standard VC equipment from Google (GVC), Tandberg, Polycom, Radvision and Cisco. Show less



TiVo

• United States
• Technology, Information and Media
• 300 - 400 Employee

• Video Specialist, Media Operations

  • Apr 2013 - Oct 2014

  Alviso, CA I worked as a video editor producing weekly broadcast programs for TiVo subscribers that would air on Discovery, ION and DirecTV network stations. I also worked with specialized TiVo software to create interactive branded tags as proprietary code placed within the NTSC closed caption track on network provided promotional spots for clients such as; CBS, NBC, ABC, FOX, CW, as well as several major companies selling products and services. Then transcoded the spots to formats compatible to… Show more I worked as a video editor producing weekly broadcast programs for TiVo subscribers that would air on Discovery, ION and DirecTV network stations. I also worked with specialized TiVo software to create interactive branded tags as proprietary code placed within the NTSC closed caption track on network provided promotional spots for clients such as; CBS, NBC, ABC, FOX, CW, as well as several major companies selling products and services. Then transcoded the spots to formats compatible to playback through TiVo consumer devices. These spots were then delivered back to the networks to air as scheduled. When these tags appeared on air and were selected by viewers they could setup shows to record, buy products or get more information on client sponsored ads. Performed motion screen captures of network ad campaigns for promoting their shows, products or services. These campaigns contained specific text and tagged graphics throughout the menu screens of every TiVo consumer device. I transcoded these captured files (walkthroughs) into a single digital media file and uploaded the files to the TV network or Ad Sales team server. Also, did work as a videographer and editor for Brown Bag lectures, Town Hall meetings and Q&A sessions with TiVo executives during open forum talks. Show less



McAfee

• United States
• Computer and Network Security
• 700 & Above Employee

• AV Onsite Technical Support Manager

  • Apr 2011 - Apr 2013

  Santa Clara, CA I was the primary contact for the day to day audio video equipment, operational and maintenance support for all the AV systems in the corporate offices as well as the Fortune 500 Executive Briefing Center. I collaborated with team members to ensure a superior event experience was successful for the client. I provided set-up, break-down and support of meetings where audio video equipment was being utilized. The areas of my support included, the Executive Boardroom, Executive Briefing Center… Show more I was the primary contact for the day to day audio video equipment, operational and maintenance support for all the AV systems in the corporate offices as well as the Fortune 500 Executive Briefing Center. I collaborated with team members to ensure a superior event experience was successful for the client. I provided set-up, break-down and support of meetings where audio video equipment was being utilized. The areas of my support included, the Executive Boardroom, Executive Briefing Center, Conference Rooms, Meeting Rooms, Cafeteria, TV Studio and all other locations on the Campus as assigned. I would be available to troubleshoot and resolve basic audio video system problems. Provide end user support for meetings where audio video systems were used, meet with customers before meetings and presentations to understand the customer’s requirements for how the audio video systems would be utilized. Some of the AV systems consisted of Polycom Video Conferencing, interactive touch panel displays, video walls and multi-media projection, electric signage displays and more. Show less



SETI Institute

• United States
• Research Services
• 100 - 200 Employee

• Digital Media Specialist, Video Production and Editing

  • Jun 2009 - Feb 2011

  Mountain View, CA I provided my time as a volunteer to videotape and then edit SETI's weekly Seminar Talks on science, space programs and planet research. Subjects include the Mars Rovers, Exoplanets, NASA science missions and more. The talks can be seen online at: http://www.youtube.com/user/setiinstitute



Stanford University

• United States
• Higher Education
• 700 & Above Employee

• Digital Media Specialist, Computer Support

  • Jun 1995 - Jun 2008

  Palo Alto, CA During my 13 years at Stanford I worked in ITS media services managing all aspects of the University’s Cable Channel operations, Webcast and Streaming services. I was responsible for all setups, operation of audio/visual production systems at event locations, network connectivity for lectures, presentations, classroom instruction and other live events around campus. I performed encoding, authoring, file conversion, media indexing, webcasting, DVD burning operations. I provided technical… Show more During my 13 years at Stanford I worked in ITS media services managing all aspects of the University’s Cable Channel operations, Webcast and Streaming services. I was responsible for all setups, operation of audio/visual production systems at event locations, network connectivity for lectures, presentations, classroom instruction and other live events around campus. I performed encoding, authoring, file conversion, media indexing, webcasting, DVD burning operations. I provided technical support for all webcasts, troubleshooting, network setup, development of graphics and other required material for live webcasts as well as first point of contact for all technical and training concerns for customers. I worked with the latest in webcasting software/hardware for (Real, Windows, QuickTime Flash, MP3, H.264) and more. I produced short and long form programming content for news, marketing features in advance for webcast support. Worked with all OS platforms (Windows/Mac OS X). Experienced in live event production, setup of webcasts, web conferencing, iTunes, Podcasts, RSS feeds and streaming rich media. Provided consultations, trained faculty/staff, supervised/train students on multimedia equipment, computer systems in classrooms, encoders, server operations and streaming technology. Maintained account billing, encoder/server documentation and inventory management. I managed on a 24x7 schedule Stanford's broadcast operations for all on-air programs ranging from automatic playback of 3 video servers, 4 streaming servers running PEG cable channels. Managed server backup/recovery, 1st tier support for online encoders, broadcast/ streaming servers, routers, network switches, patch bays and more. Used NLE editors/special effects software to create filler material for webcast slides/short subject informational programming. Created text/graphics for webcast presentations, community bulletin board. Show less



Lam Research

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Audio/Video Specialist

  • Nov 1994 - Jun 1995

  Fremont, CA Audio/Video Specialist I worked in the internal training department, creating video instructional tapes for field service personnel and customer support. I wrote the scripts, coordinated and directed the shoots with other Lam personnel, operated the cameras, lighting and audio equipment. I produced a final master tape using a PC based Matrox video editor with A/B roll effects. I created character generated text and color graphics using either Corel Draw or Inscriber graphic programs to… Show more Audio/Video Specialist I worked in the internal training department, creating video instructional tapes for field service personnel and customer support. I wrote the scripts, coordinated and directed the shoots with other Lam personnel, operated the cameras, lighting and audio equipment. I produced a final master tape using a PC based Matrox video editor with A/B roll effects. I created character generated text and color graphics using either Corel Draw or Inscriber graphic programs to support the objectives of the training materials. I transferred video into clip collections stored on hard disk for insertion onto Interactive CD-ROM for the Information Management Systems (IMS). Show less



Leadership Cablevision

• Producer, Director, Editor

  • Jul 1992 - Aug 1994

  Delray Beach, FL I produced commercials for local business and organizations to broadcast on various TV networks as ad sales insertions. I wrote scripts, provided storyboards shot and edited the programs. I produced promotional spots for the Chamber of Commerce as well as special events, parades and other functions held by the city of Delray Beach. I created 2-D and 3-D images for logos, special effects and animation, utilizing the Video Toaster's Lightwave and modeling programs. I developed the city's… Show more I produced commercials for local business and organizations to broadcast on various TV networks as ad sales insertions. I wrote scripts, provided storyboards shot and edited the programs. I produced promotional spots for the Chamber of Commerce as well as special events, parades and other functions held by the city of Delray Beach. I created 2-D and 3-D images for logos, special effects and animation, utilizing the Video Toaster's Lightwave and modeling programs. I developed the city's classified channel using PC graphics based software and operated the community's public access studio. I created channel listings and graphics for the Prevue Channel and the public access channel. Show less



Sony

• Entertainment Providers
• 700 & Above Employee

• Technical Production Specialist

  • Dec 1986 - Feb 1991

  Sony Institute, Hollywood, Ca I was in charge of the video training facility for workshops conducted on a continuous basis in areas such as; Lighting, Editing, Shooting, Audio, Script writing, Camera Techniques, Directing, ENG, Satellite Events, Computer Graphics and Interactive Multimedia. I produced, directed, shot and edited videotape programs for corporate personnel to utilize as training presentations, internal communications, end user instructional tapes, satellite teleconferences, video newsletters, product demos… Show more I was in charge of the video training facility for workshops conducted on a continuous basis in areas such as; Lighting, Editing, Shooting, Audio, Script writing, Camera Techniques, Directing, ENG, Satellite Events, Computer Graphics and Interactive Multimedia. I produced, directed, shot and edited videotape programs for corporate personnel to utilize as training presentations, internal communications, end user instructional tapes, satellite teleconferences, video newsletters, product demos and more. Provided setup and operation of the various types of equipment for use in the workshops. Provided support and technical assistance to the instructors during the workshops. Show less